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Business Profile

Loans

Armed Forces Loans of Nevada, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Armed Forces Loans is inaccurately reporting information on my credit profile. I have communicated with them to close the account as well as issued several disputes. AFL has continued to list the account as open, when in fact this account should be closed and that reflected on my credit report with accurate information. This is not an open account and AFL refuses to report accurately. Date Open, HIGH BALANCE, last payment date etc are all being reported differently to each bureau. AFL is violating the Fair Credit act. PLEASE REMOVE THIS ACCOUNT FROM MY CREDIT REPORT. There is physical proof that AFL has refused on multiple occasions to provide accurate information to the credit bureaus, the account should be removed. AFL refuses to report accurately thereby they are intentionally harming Veterans credit files. Also this account is in violation of ** law which prevents companies from forcing active duty members to set up an allotment in order to receive the loan. AFL violated this law when I was forced to set up an allotment in order to be approved for the loan.

    Business Response

    Date: 05/02/2023

    Unfortunately, ****************** account fell past-due and being handled by AFL's in-house Collection Department.  To best serve **************, AFL has written- off the unpaid balance and updated the 3 major credit reporting tradelines.  If there are any questions please call our offices during regular business hours.

    Customer Answer

    Date: 05/12/2023

     
    Complaint: 19956404

    I am rejecting this response because the loan was continually illegally reported to the credit bureaus. The company would fail to report for in order to allow the loan to remain active and continue to charge late fees after the loans term should have been charged off. Since AFL had continued to attempt to fraudulently report the status of the account then it should be deleted immediately from my credit report and all attempts to collect either by AFL and/or any third party shall be nullified due to the fraudulent, unethical, and illegal practices by AFL. As shown in the photo, AFL illegally changed the days late to allow the account to remain active until they charged it off. These practices are extremely unethical, and again, this shall be completely deleted from my credit report immediately.

    Sincerely,

    ****** *****

    Business Response

    Date: 05/16/2023

    We are unclear on ***************** reasoning for his claims and to the best of our knowledge AFL has reported correctly to all 3 major credit bureaus.  To avoid any additional frustration we have decided to remove the in question trade line; this action does not acknowledge or accept any of the frivolous claims ************* has made in this complaint.

    We wish the best to ************* and if there are any additional questions to please give ** a call during regular business hours.

Armed Forces Loans of Nevada, Inc. is NOT a BBB Accredited Business.

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