Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MyDailyChoice bought out a company called ***** which I had a rewards membership account with. Each month for a couple years an auto payment was made to accrue to my balance for future purchases. Once the company was sold, I waited a while and tried to place an order. It showed my balance was $0 whereas it shouldve been just over $1000. I did some research and tried to get my credit card company to dispute these charges. I received credit for 4 of the $49/mo charges. Ive attempted contacting my daily choice and theyre saying this isnt their responsibility to refund. Credit card company is asking for more information which is unavailable due to the ***** website not giving access and reroutes to the my daily choice instead. Please help get my monthly charges back since services were not provided and essentially stolen/hidden through the sale of the company. I couldnt find Savvi in the list so that is why I selected my daily choice company. Any and all help would be greatly appreciated since my credit card is requiring payment for these immediately even though *** been trying to dispute and give documentation. Thank you. Owed back to me currently is $735 from what I can come up with considering past payments and previous to buy out purchases. I would like it refunded.

  Business Response

  Date: 09/06/2024

  Dear ****** *******,
  Thank you for reaching out and providing detailed information regarding your situation. We understand your concerns and would like to clarify the situation and our policy as it pertains to your account with **********************.
  As noted, all orders placed through MyDailyChoice under your account #********* have resulted in chargebacks, meaning your card provider has refunded you for those specific transactions. Due to this chargeback activity, as per MyDailyChoice policy, we had to close your account.
  Regarding the funds accrued under your former ***** membership, MyDailyChoice did not process payments or handle accounts before the merger with *****. As such, any payments made prior to the merger were not managed by MyDailyChoice, and unfortunately, we are unable to issue refunds for those charges. These payments were collected and managed by *****, and we do not have access to their records to issue a refund.
  If your credit card company requires further documentation, we can provide a statement of the chargebacks for the orders processed through MyDailyChoice. However, for charges related to ***** prior to the merger with MyDailyChoice, we advise you to continue working with your credit card provider for resolution.
  We understand that this situation is frustrating, and we will continue to assist you in any way we can regarding the transactions handled by MyDailyChoice. Please let us know if you need additional documentation or clarification.
  Thank you for your understanding.
  Sincerely,
   **** Pia
   MyDailyChoice Compliance

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22248674
  
  I am rejecting this response because:

  The balance at the time of merger between Savvi and *** was never offered to me to spend. Therefore I attempted to collect my refund with the assistance of my credit card company. The account was not closed or charged back until I was made aware the balance owed to me on my account had been removed and showed a zero balance. At that time I had 19 credits x$49 each which I was not given the chance to spend or request a refund. The ***** login takes you to *** website instead even though you can still search Savvi and view sales etc. The merger shouldve allowed the balance owed to customers to be used or a refund offered. This is just good business ethics. Please issue me a refund asap so I can get the credit card balance paid. Thank you. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/10/2024

  Good afternoon,

  It was a pleasure speaking with you today. We greatly appreciate the opportunity to discuss your concerns. We hope that our agreement has satisfactorily resolved this matter for you.
  Should you have any further questions or require additional assistance, please do not hesitate to reach out to me at ****************************** or via my cell. We value your feedback and are committed to providing excellent service.
  Thank you for your time and understanding.
  Best regards,
  **** Pia
  MDC Compliance

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with Savvi clothing company as an affiliate being charged $99 a month back in October of 2021. With this $99 came the ability to use that money to buy athletic and work out gear at a discounted price. I went to use my stored credit of $1400 today June 13th and found out Savvi was absorbed by My Daily Choice in March. I did not know this at all. I was not notified by Savvi or My Daily Choice. When speaking with ****** a customer service rep over at ********************** today when checking out I was told I no longer get the discounted price on the clothing. That I would have to pay full price. This is unacceptable to me as this is the only reason I signed up with ***** to begin with - for discounted shopping experiences. When I asked to speak with a manager I was told they can not transfer me but just get a message to the person above ****** but she also couldn't guarantee they would get back to me. When ****** went to refund me the months of March and April of 2024 after they took over Savvi since I don't want to be an affiliate with My Daily Choice she couldn't do it and I was again left with the weak statement "someone will get back to you." I do not like this company, I do not like that I do not get a discount as promised when I signed up and I don't like that there is no real way to get anything resolved with this company.

  Business Response

  Date: 06/14/2024

  Dear ******,
  Thank you for taking the time to provide feedback. We want to assure you that we are committed to addressing your concerns regarding your orders placed in March and April. We have issued a full refund to your payment method, which should be reflected in your account within 7-10 business days.Orders prior to the ***** merger are not refundable by MDC as they were not placed through MDC and MDC did not collect payment for them.
  During the month of March, following the merger of Savvi and MyDailyChoice, we offered all Savvi clothing at 50% off. In May, we had a Mother's *** promotion with a Buy One, Get One FREE offer on all Savvi Shine products. From June 3-10, we ran a Father's *** sale with a 25% discount on all Savvi men's line and hats. We continuously provide promotions for Savvi products, but we cannot honor promotions or programs from before the merger in March.
  Please feel free to reach out to me at ****************************** with any further comments, concerns, or suggestions. We're here to help and resolve any issues you may have.
  Sincerely,
  ************
  MyDailyChoice Compliance Manager

• Initial Complaint

  Date:05/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order#********. It was a BOGO. I ordered one relief cream get the second free. The packing slip says qty 2 but I only received one. Phone # doesn't work anymore. I emailed three times and received ticket#. Never hear anything back. Still waiting for the second relief cream.

  Business Response

  Date: 05/16/2024

  Dear ****, 

   Thank you for speaking with me today.

  I appreciate your time and assistance. We have been able to confirm we have shipped the missing HempWorx Relief Cream 50ml was shipped to your address on file.

  Please allow 5-7 business days to receive the order.

  Here is the tracking number associated with this order: Tracking Number: 9400111105500383269569

  If the order is not received by May 27th (the 7th business day) please let me know to refund the order.

  Please let me know if you have any questions or concerns.

  Thank you for your understanding and patience in this matter. Have a wonderful day!

  Kind regards,

  L*** ****

  MyDailyChoice Compliance Manager
  
  

• Initial Complaint

  Date:04/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated tickets and no response from the company.They sent an autoship order, but charged for double the quantity received several times. The packing slip states the correct amount sent, the bill states double the product and double the price. No attempt at getting back to me on the following tickets for a resolution. No phone number or chat availability for US citizen.I need help in getting some kind of response, money refunded for product not received, and an apology for horrible customer services.Here are my details:My order confirmation: Dear ***********************************,Thank you for your order from MyDailyChoice, **** We are so excited for you to try our life-changing products!This email is to let you know that your order (#********) is being shipped via ***** **** First Class Mail on 2/28/2024. You can track your package at any time using the link below. Please note: It may take up to 7-10 business days for your order to arrive, and your tracking link will take ***** hours to update. Shipped To:*********************************** 91 ********* Road P O ************************************************** US Track Your Shipment: ********************** This shipment includes the following items:Item #DescriptionQty 3500Foil Pack (Treats 20 gallons) Fuel Factor X16 Thank you for your business and we look forward to serving you in the future!MyDailyChoice, ****Phone: ************ Email: ********************************** Website: www.mydailychoice.com My bill: I cannot attach here. Six times I have been overcharged but sent the lower quantity. My attempts: Email resulting in tickets: ******, ******, and ******. Auto generated response that someone will get back No answer. Feb, March, April 2023.Number given: always busy and unreachable Chat: was available once and it just sits there without response.Noticed others have had this same problem and bbb seems to let it go when they state they have responded by email. They are NOT responding. Please help me. The amount paid below ARE the overcharges. I surely hope that my cancellation will not continue to be billed. This is most awful company I've ever had to deal with. And I'm an older gal. Please help me.*****

  Business Response

  Date: 04/10/2024

  Dear *****, We are very sorry to hear about your experience and hope we can remedy this issue quickly and to your satisfaction. As discussed via phone we have issued the full refund back to your card and you should see this reflected on your account within 7-10 business days. I will be following up with you again on 4/24/24 (the 10th business day) to verify that you received the refund. Your feedback is valuable to us, and we appreciate you taking the time to notify us of the situation. Again, we are very sorry for the inconvenience. Please do not hesitate to contact me at the call back number I have provided to you or email me at **********@Mydailychoice,com if there is anything else I can assist you with. Sincerely, ************* MyDailyChoice Compliance Manager

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a standing order ,every 2 month shipping, with this company. I now want to cancel but they have changed all contact possibilities. The number no longer works, as well as all the other numbers they have online. One recording tells you to contact them via email. I have sent 5 emails and no response. They automatically charge my credit card, so I want it cancelled before they send another. Im not sure if this **** is the one sending it, or the Nevada one. Theyve just made it impossible to contact them. I contacted my credit card co. To try to stop any more charges.

  Business Response

  Date: 03/20/2024

  Dear *****, We are very sorry to hear about your experience and hope we can remedy this issue quickly and to your satisfaction. As discussed via email we have  successfully cancelled your account with us. Along with the cancellation, we have deleted the credit card on file and unsubscribed you from receiving emails from us. Your confirmation number for this action is 514262198  (Your former account number). Your feedback is valuable to us, and we appreciate you taking the time to notify us of the situation. Again, we are very sorry for the inconvenience. Please do not hesitate to contact me at the call back number I have provided to you or email me at **********@Mydailychoice,com if there is anything else I can assist you with. Sincerely, ************* MyDailyChoice Compliance Manager

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product named HLT from *** ^ Order # ******** Ordered On 03/06/2023..This product has not lived up to the advertised and marketed promises made on thier website.The business commited to providing cheaper accomodation than Expedia and Travel-dot-com.I have attempted to use HLT a number of times, but it has never provided any of the promises MDC advertised.Others in the *************** I joined (for this product) have also tried to make it viable, but also met with failure.A number of people in the group have requested refunds for this product and THEY have been fully refunded.For the last four months I have now been trying to obtain the exact same refund, under the exact same conditions.MDC has stated they will NOT provide me with a refund and have closed off all communication with **** am still an MDC member and they are refusing to communicate with **** wish to be treated in the same manner they treated the others in my group.I find the lack of fair engagement from MDC to be a horrible and unprofessional experience.All I want is simply to have my money returned for a product that does not work as promised by MDC.

  Business Response

  Date: 03/25/2024

  Dear ****,
  Thank you for taking the time to provide feedback. As previously mentioned, your inquiry regarding Order #********, placed on 03/06/2023, concerns a product that falls outside our 14-day refund policy, and as such, we regret to inform you that we are unable to offer a refund.
  However, it's important to note that the High Life Travel Prepaid Travel Savings associated with your purchase do not have an expiration date, allowing you to use them for future travel arrangements.
  Please rest assured that we have carefully reviewed your case. At MyDailyChoice, we value each of our customers, and all decisions are made on a case-by-case basis. We appreciate your understanding in this matter.
  Please feel free to reach out to us at l*********mydailychoice.com with any further comments, concerns, or suggestions you wish to share.
  Sincerely, LisaP*****MyDailyChoice Compliance Manager.

  Customer Answer

  Date: 03/30/2024

   
  Complaint: 21458567
  
  I am rejecting this response because:

  I am absolutely floored on so many levels by the response provided by ***.
  
  The product *** does not provide what it promises; it is not fit for purpose.
  Multiple people in the designated ** group have communicated this to MDC (well beyond the 14 day refund policy) and they have been fully refunded.
  In the ** group the top upline (*****************d) noted that MDC had stopped focus on the *** product.
  The person who sold this *** on to me (************k) was well past the 14 day refund policy and got her Full Refund.
  
  Stating that *** does not have an expiration date is a slight of hand trying to divert attention from the product not being fit for purpose.
  A product that does not work is of no value; with or without an expiry date.
  If I were to offer a service promising "xyz" and taking money upfront it would be incumbent on me to deliver "xyz" to the paying customer.
  Any deviation from providing the full service as promised is seen as a lie and fraudulent behavior.
  
  ***************** provided a last line in her response which is an ABSOLUTE LIE.
   --> Please feel free to reach out to us at l*********mydailychoice.com with any further comments, concerns, or suggestions you wish to share.
  I have reached out MULTIPLE TIMES , directly to *****************; and continue to do so - BUT have had no response whatsoever.
  What does this say about the phrase "we value each of our customers" -> do the math and you will see this is just another lie.
  Customers are nothing more than an income stream for MDC - once the money is obtained there is no desire to provide the promised service.
  What is meant by "carefully reviewed your case"?
  I am asking for the exact same outcome that others have asked for in refund of money for a service that is not fit for purpose.
  The person (my up-line) who sold this to me obtained her refund in full - well after the 14 day period mentioned.
  The "Careful Review" has not explained HOW my request was reviewed.
  MDC have used the "spin words" Careful Review and then told me the case was closed and that no further response would be engaged.
  What is the case by case basis - seems very much like "eeny-meeny-miny-mo".
  This refusal to refund my money for a product that is not fit for purpose (when others requesting the exact same as myself) is un-just and un-fair to say the least.
  
  The 14 day refund policy would be a change of mind pathway; as there expiration date on the product.
  I have tried to use the product multiple times but was:
   1 -> Not able to find the promised saving in chosen locations
   2 -> When it appeared to be available it simply clicked through to "Not available" message
   3 -> My searches also showed *** did not provide the promises "greater savings" than the competition
  At each importunity for *** to deliver the promised savings it failed dismally.
  This is not just my findings, but others who have communicated this with MDC and obtained full refund.  
  
  I am now being unjustly discriminated against for an unknown reason.
  I cannot see how it could be the 14 day refund policy because I never changed my mind.
  The product just does not work.
  
  Thus far my communications and questions to MDC have been:
  Many people have tried to use the product, but has it failed them and they have communicated this to MDC.
  They went on to ask for and were given a full refund.
  Why does the *** product not provide the service that it advertises?
  *** is currently a product that is not fit for purpose - what is being done about this situation?
  If nothing is being done with the *** product then what is preventing MDC from providing me with a Full Refund?
  
  Is MDC proud of their *** product?
  Are they just using it to deceive people and grab money for lies?
  
  If there is any moral and ethical code within MDC they should carefully reconsider the customer and justly refund my money.
  What is preventing MDC from refunding my money?
  The stated refund policy of 14 days was waived for others - why not myself.
  
  Why are MDC not returning any of my emails and failing to meaningfully engage with me on this issue?
  I am asking for the exact same result as the person who sold me this product.
  
  Why am I being unjustly discriminated against?

  I am waiting for ********************* response to all the elements I have covered above.
  I believe wholeheartedly I am being open about being an aggrieved customer that is standing up for their rights.
  As a paying "Valued Customer" I believe I have a right to receive open and honest response.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/04/2024

  Dear *****,
  Thank you for reaching out to us with your concerns regarding your purchase of the *** product. We understand your frustration and we appreciate you taking the time to provide detailed feedback.
  We apologize for any confusion regarding our refund policy.As you mentioned, our standard policy offers refunds within 14 days of purchase, and unfortunately, your order falls outside of this timeframe. We regret to inform you that we are unable to offer a refund in this case.
  We take all customer feedback seriously, and we are constantly working to improve our products and services. Your comments regarding the functionality of the *** product have been duly noted, and we will review them with our team to address any issues that *** exist.
  Regarding your concerns about communication, we apologize if there has been any delay in our responses. We strive to provide timely and helpful support to all our customers, and we will ensure that your inquiries are addressed promptly.
  If you have any further comments, concerns, or suggestions,please feel free to reach out to us at l*********mydailychoice.com. We value each of our customers and we are committed to providing the best possible experience.
  Sincerely, LisaP*****MyDailyChoice Compliance Manager

  Customer Answer

  Date: 04/14/2024

   
  Complaint: 21458567
  
  I am rejecting this response because:

  Dear *****************,
  
  There are three simple questions to answer:
  Do not answer with the same copy and paste answers of:
   - "standard policy offers refunds within 14 days of purchase, and unfortunately, your order falls outside of this timeframe."
   - "handled case by case"
  I fully expect clear answers in full.
  
  First question:
  A number of people have been given full refunds well after the 14 day cutoff period.  See attachment that has extracts from the ******************* setup to work with each other on *** MLM.
  Why were these people given FULL refunds well beyond the 14 day cutoff and I have been unfairly discriminated against and not received the exact same refund?
  
  Second Question:
  Your reply promises to answer further emails as I am a valued customer and an *** member.  I have sent a number of emails to you and I have not had any replies or meaningful engagement with yourself.
  Why are you not replying to any of my emails?
  
  Third question:
  You have made the statement:
   > "regarding  the functionality of the *** product have been duly noted, and we will review them with our team to address any issues that *** exist."
  Just be honest on this point - these are just public facing "sound nice words".  Unless something is actually done then they are just blatant lies.
  Please explain the ACTUAL activities that *** are doing to fix High Life Travel product to make it fit for purpose?
  
  I have paid money for a product that does not provide what it promises.  I simply want my money returned in the same manner that the others were refunded.
  
  I have supplied a document which provides extracts from the ************** created to engage with each other for *** High Life Travel product.
  As can be seen I am not alone in the disgust felt towards ***.
   > The product does not work as promised
   > *** members/customers are not being valued by ***
  The last pages show the promises made - none of those promises work as advertised.
  
  Just give me back my money.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/19/2024

  Dear *************************,
  Thank you for your email. We understand your concerns and would like to address them as best we can.
  Regarding your first question about refunds beyond the 14-day cutoff period, we strive to treat all our customers fairly and consistently. While there *** have been instances where refunds were issued outside the standard policy, these are typically exceptions and not the norm.We cannot comment on specific details about another persons case.
  As for your second question about the lack of responses to your emails, we apologize for any inconvenience this *** have caused. Our customer service team works diligently to respond to all inquiries in a timely manner. However, due to the high volume of emails we receive, there *** be delays in our responses. We appreciate your patience and understanding in this matter.
  Regarding your third question about the functionality of the *** product, we take customer feedback seriously and are constantly working to improve our products and services. While we cannot disclose specific details of our internal processes, please be assured that we are actively reviewing and addressing any issues that *** exist with the product.
  We understand your frustration and disappointment, and we apologize for any inconvenience you *** have experienced. However, we regret to inform you that we are unable to issue a refund for your order at this time.Our refund policy clearly states that refunds are only available within 14 days of purchase, and unfortunately, your order falls outside of this timeframe.
  We value you as a customer and want to ensure that you have a positive experience with our company. If there is anything else we can do to assist you, please do not hesitate to contact us.
  Sincerely, LisaP*****MyDailyChoice Compliance Manager

• Initial Complaint

  Date:03/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a order #******** on 2/24/24 and have received it. There has never been a tracking number. $174.60 was taken from my bank account on 2/26/24. I have reach out through customer support 3 times, each time receiving a ticket number but have not a response to my order not being fulfilled. When you call, it is a busy tone. My sales representative has talked to her supervisor, ****** about the problem but still no response or help fixing the problem. ****** supposedly is talking to the vice president about why the emails are not being answered but no one is fulfilling my order.

  Business Response

  Date: 03/21/2024

  Dear ****, Thank you for taking the time to provide feedback to us, we want to be sure we are working to find a solution for you to address your concern about your order. Order #********, originally placed on 2/23/24 has been reshipped to you on 3/18/24, and I am pleased to provide you with the tracking information for your convenience: Tracking Number: 9400111206217670362817. Please note that I do not have an estimated time of arrival at this moment. However, if the order is not received by Monday, 3/25/24, I will promptly initiate a refund process for you. I will be following up with you again on Monday 3/25/24 to verify that you received the order.  Should you have any questions or concerns regarding your order, please do not hesitate to contact me via phone or email. Your satisfaction is our priority. Thank you for your understanding and patience in this matter. Have a wonderful day! Sincerely, LisaP*****MyDailyChoice Compliance Manager.

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, I returned and asked for a refund for all of the product I received that contains different ingredients and formula. That's what they told me to do.I did not get any notification of product formula changes. If they would have notified me of the change, I would have tried the first shipment of it to make sure it was acceptable to me. Therefore, the subscription to receive this new formula was never approved! Next, the first email they sent back to me, they told me to send all product back to obtain a refund. They did not mention the 60 days return policy until I shipped all of it back, which caused my shipping charge to be more. IF this product was still the same ingredients and formula I started with, I would want to keep all of it. Im very unhappy with the new formula, and that you did not notify me of the change. Im unhappy that I have to go back online searching for a new product I can use. I did expect to get a refund for the last 4 shipments that are the new formula, new ingredients. I did not approve or subscribe to this new formula. I did not approve for you to ship me this new formula. I expected to get: $53.00 x 4 shipments = $212.00. As of today, they have credited my credit card for the last 2 shipments ($106.00),not all 4. I sent the last 4 shipments back, as they were the different formula, which also cost me more shipping to send it back. I mostly upset that they changed the product formula without notification. Had they notified me, I would have cancelled getting the product asap. I have the label of what the product was originally, and of the new product. There plainly is new ingredients in it. I have attached word document that I sent the company, and they still closed my complaint a 2nd time.

  Business Response

  Date: 01/17/2024

  Dear *****, We are very sorry to hear about your experience and hope we can remedy this issue quickly and to your satisfaction. As discussed via email we have issued the full refund back to your card and you should see this reflected on your account within **** business days for both orders. I will be following up with you again on January 30th (the 10th business day) to verify that you received the refund. Your feedback is valuable to us, and we appreciate you taking the time to notify us of the situation. Again, we are very sorry for the inconvenience. Please do not hesitate to contact me at the call back number I have provided to you or email me at **********@Mydailychoice,com if there is anything else I can assist you with. Sincerely, ************* MyDailyChoice Compliance Manager

  Customer Answer

  Date: 01/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the Body Melt 4 pillars of wellness. I began to have lightheadedness, low blood pressure, passing out, weakness, rapid heart rate, dizziness and vision problems. Ended up in the ** and hospital after 6 weeks of the product. Had low Magnesium and Vitamin D along with other deficiencies. Received 4 bags on Magnesium and Vitamin D by IV. I was malnutritious and Dr said get off the Body Melt immediately or you could be deathly sick. After days of vitamins and minerals I was able to come home

  Business Response

  Date: 10/12/2023

  Dear *****,

  We are very sorry to hear about your experience and hope we can remedy this issue quickly and to your satisfaction. As discussed via email we have issued the full refund back to your card and you should see this reflected on your account within **** business days. I will be following up with you again on Oct 25th (the 10th business day) to verify that you received the refund. Your feedback is valuable to us, and we appreciate you taking the time to notify us of the situation. Again, we are very sorry for the inconvenience. Please do not hesitate to contact me at the call back number I have provided to you or email me at **********@Mydailychoice,com if there is anything else I can assist you with.

  Sincerely,

  *************

  MyDailyChoice Compliance Manager

• Initial Complaint

  Date:08/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased Beyond Xe TRM ***** from My Daily choice and i send it back to them on 08/10/2023 @ 4:06 pm. I have a tracking number and i emailed that all to them before the package reached them. I also checked the tracking and it is showing they recieved the package on 08/15/2023 @ 12:21 pm left at the front desk reception area. I have all that info. They informed me in a email it would take like 3 days and it is way past that date.

  Business Response

  Date: 08/22/2023

  Dear *****, We are very sorry to hear about your experience and hope we can remedy this issue quickly and to your satisfaction. As advised via email and voicemail we have issued the full refund back to your card and you should see this reflected on your account within **** business days. I will be following up with you again on August 31st (approx. the 10th day) to verify that you received the refund. Your feedback is valuable to us, and we appreciate you taking the time to notify us of the situation. Again, we are very sorry for the inconvenience. Please do not hesitate to contact me at the call back number I have provided to you or email me at **********@Mydailychoice,com if there is anything else I can assist you with.Sincerely, ************* MyDailyChoice Compliance Manager