Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 bunnies One had been returned as it was broken and the other one worked very sporadically. They were awful. I will be disputing charge with credit card company

  Business Response

  Date: 04/24/2025

  Hi *****,
  
  Thank you for getting in touch, and Im truly sorry to hear about your experience with your order.
  
  I would like to clarify that were The BB Company, a wellness brand focused on providing high-quality health supplements designed to support womens overall well-being. After reviewing the details of your message, it seems there may have been a mix-up, as we do not sell or distribute any bunny-related products.
  
  We understand how frustrating order issues can be, and we want to ensure your concerns are addressed appropriately. We kindly recommend reviewing your order confirmation and contacting the retailer you purchased from directly to help resolve the matter.
  
  If there's anything we can do to support you further, please dont hesitate to let us know. We're always here to help in any way we can.
  
  Wishing you the best in resolving this matter.
  
  Sincerely,
  *****
  The BB Company

• Initial Complaint

  Date:01/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered the bottles and I never received them so I ask them refund me and they said no

  Business Response

  Date: 01/23/2025

  Hello Naumi,
  
  Thank you for reaching out. I understand how frustrating this situation must be, and Id be happy to assist you.
  
  After reviewing our records, I wasnt able to locate any previous requests under your name or email address. To better assist you, could you please provide the ticket request number or the email address you used to contact us? This will help me review any prior communication with our team.
  
  Additionally, I see that your order was delivered on December 23, 2024. Please reach out to our support team at ******************** and well do our best to help resolve this for you.
  
  Looking forward to your response so we can assist you further.
  
  Sincerely,
  *****
  Customer Happiness Team
  The ********************

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a standing subscription with ***** for around two years. I cancelled that subscription via their website in early December 2024. The subscription was reactivated without my consent or approval and I was charged again in January of 2025 and told the subscription was active via Shop pay. ***** took liberties and fraudulently reactivated my account. The ***** representative kept giving mixed answers. I didn't receive any product in December due to the cancellation and they insisted my payment declined and that's why. Then they stated they did ship product in December (they did not, I did not receive anything). They are refusing to refund or acknowledge the initial cancellation. They stated if the warehouse receives refused package in return they refund me, however this is delivered via **** and no signature is required. I will not have an opportunity to refuse the package.

  Business Response

  Date: 01/18/2025

  Hello *******,
  
  Thank you for reaching out and sharing your concerns. We truly value your feedback and apologize for any confusion or frustration this situation may have caused.
  
  Upon reviewing your account, it appears that the subscription was not canceled in December 2024, as the subscription remained active until you canceled it on January 17th, 2025. This is why the system continued processing your subscription and charged you for the January 2025 order.
  
  As for the December order, we can see that it was marked as delivered on December 21st, 2024. If you did not receive the product, please reach out to our Customer Happiness Team, and we will gladly investigate further and take the necessary actions to resolve this matter for you.
  
  Regarding the January 2025 order, we understand your concerns. We want to let you know that our policy states that we do not accept returns for subscription orders and they are not covered under the money-back guarantee.
  
  Money back guarantee policy link:
  **************************************************************************************************************
  
  Also, we do not accept returns because we have no control over the storage conditions at her location and return logistics.
  
  **********************************************************************************
  
  By opting into the subscription, you acknowledged and agreed to these terms. We emphasize these details to ensure transparency and to help customers make informed decisions before committing to a subscription.
  
  Weve made an exception for you. You can refuse the delivery or write "Return to Sender" on the package and place it back in your mailbox. Once the order is returned to our warehouse, we will be able to proceed with a refund for the January order.
  
  We appreciate your understanding and are committed to ensuring your satisfaction. If you have any further questions or need assistance, please dont hesitate to contact our customer happiness team.
  
  Sincerely,
  Nour
  Customer Happiness Team
  The ********************

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 bottles of Provitalize early Nov 2024; a one time order. I ordered after reading advertisements for help with tendonitis for older women. NO mention in the ad for a weight issue. When I received the bottles the purpose of this supplement was for weight loss - no mention of tendon issues or anything else. Did not open bottles, emailed BB company and explained my reason for wanting a full refund - that happened within 1-2 wks of receiving the bottles (had put them aside to start using within a week). Their add promised a 90-day full refund. They want me to open the bottles, empty capsules into bowl of water, take a picture and send it to them before sending the guaranteed refund. I explained once I destroy what I'd purchased I'd have no proof to get the 90 day guaranteed refund! They still will not honor that refund.

  Business Response

  Date: 12/04/2024

  Hi ******,
  
  Thank you for reaching out and sharing your experience. I sincerely apologize for any confusion or inconvenience this may have caused.
  
  Allow me to address your concerns:
  
  Provitalize Benefits
  
  Provitalize is designed as a probiotic blend to support overall health. While its primary focus is weight management, some key ingredientssuch as turmeric and Moringa leaf extractare known for their anti-inflammatory properties. These may help reduce joint discomfort and improve mobility. Many customers have shared positive experiences with relief from joint pain, which could make it beneficial for tendonitis-related issues.
  
  Regarding the Destruction Process
  
  I completely understand your frustration with the product destruction request. Let me explain why this step is necessary:
  
  Perishable Goods Policy: We do not accept returns of foods or perishable goods, including our supplements. This policy ensures the safety and quality of our products for all customers.
  
  We fully honor refunds within the guarantee period as long as the required steps, such as content destruction, are completed. Once we receive the photo, we will promptly process your refund.
  
  Your satisfaction is incredibly important to us, and I want to make this process as smooth as possible. If theres anything further I can do to assist, please dont hesitate to reach out.
  
  Thank you for your understanding and patience.
  
  Sincerely,
  *****
  Customer Happiness Team
  The ********************

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email stating I have placed an order for provitalize. I had ordered one bottle and they made me sick so I had no intention of buying anymore. In the email, there is a link to click if you want to cancel order. It goes no where. I called my credit card company and a payment for the $42.40 was there but hadnt been charged yet. So I had to put a freeze on my card. Since I cant reach this scamming company, I dont know what else to do. The order # below is from the email.

  Business Response

  Date: 10/15/2024

  Hello ******,
  
  Thank you for reaching out to us regarding your recent order for Provitalize.
  
  We sincerely apologize for any inconvenience youve experienced, and we understand your concerns.
  
  Regrettably, we want to let you know that your order has already been shipped, and once an order has been dispatched, we are unable to cancel it as we don't have control over it once it ships out.
  
  We truly appreciate your understanding in this matter.
  
  If you have any other questions or require further assistance, please dont hesitate to contact us. We're here to support you.
  
  Sincerely,
  Nour
  Customer Happiness Team
  The ********************

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22414609
  
  I am rejecting this response because all my attempts to reach them were unsuccessful until after I filed the complaint with you, they had revised their web page and had a chat feature. They had sent me a text message that if I wanted to cancel the order to click on link. It took me nowhere. I reached out to my credit card company and froze my account. A couple days later I tried again and got the chat box. I told them I didnt want the shipment and it hadnt been paid for because I froze my credit card. They immediately disconnected the chat. Then in received the two emails Ive sent to you. If, somehow, they have been paid for this order, I want a refund. The product makes me sick and I dont want it. And I believe this company is a fraud. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 10/20/2024

  Hi ******,
  
  Thank you for bringing this to our attention. I sincerely apologize for the frustration and inconvenience you've experienced, and I'm sorry to hear that the product made you feel unwell.
  
  After reviewing your interactions with us, it appears that the chat session was disconnected from your side, as shown in the screenshot we have. I'd like to confirm that we are available 24/7 to assist, and you can also reach us via email or voice message.
  
  Regarding your order, Ive confirmed that it was placed on October 12, and you reached out to us on October 14. By that time, the order had already been dispatched, as indicated by the tracking information, and it was delivered on October 19. 
  
  Additionally, I would like to clarify that you signed up for a subscription on August 12, 2024, with monthly deliveries. I can confirm that your subscription has been successfully canceled, and you will not receive any further orders from us.
  
  If theres anything else we can assist you with, please dont hesitate to reach out.
  
  Sincerely,
  *****
  Customer Happiness Team
  The ********************

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription for monthly shipments of 2 products. In June 2024, I needed to cancel the subscription. I attempted to cancel through their website. They say they didnt receive my notice. It was set up to charge a credit card. I continued to receive shipments through September. The credit card company must have rejected the charge for the October shipment, so the company somehow charged the October shipment through ****** which overdrew my checking account. I never authorized a charge to my ****** account. So, I went back online to their web site and canceled again. Canceling through their website is difficult. They dont accept the cancellation until youve answered NO about six times. I followed that up with a request for an RMA for the four unopened packages, instructions for where to return them and refunds to the credit card that was charged, a refund to my ****** account that hit my checking account, and reimbursement for the $35 overdraft fee charged to my account. They claim to have a Money Back Guarantee, but I was informed that only applies to one time purchases.I cannot afford to maintain this subscription. The last four months were unwanted shipments, I never opened the packages and they can have them all back. They seem determined to just give me a hard time. Im 69 years old and I dont like playing games.

  Business Response

  Date: 10/12/2024

  Hello ******,
  
  Thank you for your understanding as we review your concerns. Id like to clarify a few points regarding your subscription and the charges.
  
  Firstly, I regret to inform you that our Money Back Guarantee applies only to one-time purchases, and not to subscription orders. We strive to be transparent with our policies, and I apologize for any confusion this may have caused.
  
  Money back guarantee policy link:
  **************************************************************************************************************
  
  Also, we do not accept returns because we have no control over the storage conditions at her location and return logistics.
  
  By opting into the subscription, you acknowledged and agreed to these terms. We emphasize these details to ensure transparency and to help customers make informed decisions before committing to a subscription.
  
  Additionally, after checking our records, we did not receive a cancellation request from the email address associated with your subscription before your most recent attempts. I truly understand how frustrating this situation must be, especially given the efforts you have made to cancel the subscription, and Im sorry for the inconvenience caused.
  
  Regarding the overdraft fee, we kindly request that you contact your bank to discuss this transaction with them according to their policy and fees, as they should be able to assist you with your concerns. Overdraft charges are typically imposed by the bank rather than the merchant. We understand it may be confusing and we are sorry to hear that, every bank has its policies which customers have to be aware of. 
  
  Please know that your subscription has now been successfully canceled.
  
  Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us directly.
  
  Thank you again for your understanding.
  
  Sincerely,
  Nour
  Customer Happiness Team
  The ********************

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 products from bb company, Provitalized and Previtalize. Provitalize came with the option of getting 3 bottles at a lower cost, that I choose, the Previtalize I ordered as a Subscription, both products came with a money back warranty. I was having issues with diahrrea since starting the products, which I have been taking for over 7 weeks now also the product claimed to help ease different joint pain, the products have not helped with my pain either. I have been trying for a few days to get the refund promised in the ads for these products, I received a few texts from the company support system telling me that I cannot receive a refund for the Previtalize because when you order with a Subscription, you a not able to get a refund, it did not state anything to that claim when I read the advertisement, also they state that it can take up to 3 months to get relief from the Provitalize, which I did read in the ad, but as I stated I have been having diahrrea everyday since starting the products and also have not had the slightest relief with the pain I suffer with. I do not believe that the products will suddenly start helping after 3 months of use, if the products were going to help, a person should at least feel a little relief each week of taking the product

  Business Response

  Date: 10/05/2024

  Hi *****,
  
  Thank you for reaching out and sharing your experience. Im sorry to hear that you haven't achieved the desired results with our products, and I apologize for any disappointment this has caused.
  
  While Provitalize and Previtalize have shown positive effects for many individuals, we understand that each person's response can vary. Typically, results are noticed within 6-8 weeks on average, but it may take longer for the probiotics to fully colonize the gut. Various factors, such as gut health, diet, and exercise, can also influence these results.
  
  Upon reviewing your account, I see that you placed a one-time order for 3 bottles of Provitalize, and you have already received a refund for this order in accordance with our money-back guarantee policy.
  
  Regarding your Previtalize orders, please note that subscription orders are not covered by a money-back guarantee, as clearly stated during the checkout process and confirmed through the consent box at the time of purchase. I have provided screenshots for further clarification.
  
  If you have any additional questions or concerns, please feel free to let us know.
  
  Sincerely
  *****
  Customer Happiness Team
  The BB Company

  Customer Answer

  Date: 10/07/2024

  company said that a refund has already been sent, as of today I have not received the refund, can you please check this for me.

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22380965
  
  I am rejecting this response because:

  company said that a refund has already been sent, as of today I have not received the refund, can you please check this for me.

  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 10/08/2024

  Hi *****,
  
  Thank you for getting back to us!
  
  I wanted to let you know that the refund fore the one-time order was issued on October 4 and has been processed back to your original payment method. Please note that processing times for refunds can vary depending on your payment method.
  For credit and debit cards, processing times depend on your card-issuing bank and can take anywhere from 7 to 14 banking days to appear in your account. If the refund doesnt reflect in your bank statement after 14 days, I recommend contacting your bank for further investigation.
  
  I hope this information helps, and please feel free to reach out if you have any further questions!
  
  Sincerely,
  *****
  Customer Happiness Team
  The ********************

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their automatic payment system, month after month, has been adding little extra withdrawls, averaging about $2.50 at one to two extra charges per month. Complaints are almost impossible to make, as you can only leave a voicemail that they reply to with an email. Cancellations have been ignored and are also incredibly difficult to make.

  Business Response

  Date: 08/13/2024

  Hello ****,
  
  Thank you for reaching out and bringing your concerns to our attention.
  
  I apologize for any inconvenience, but Im unable to locate an account or subscription associated with the email address you provided.
  
  To assist you more effectively, could you please share the email address associated with the ** account.
  
  Once I have this information, Ill be able to locate your account or subscription and provide the assistance you need.
  
  I'll be waiting for your response.
  
  Sincerely,
  *****
  Customer Happiness Team
  The ********************  

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on 3/6/24. Company offers 90 day money back guarantee. Requested money back on May 20 through the company's website/refund process. Company has not responded to request for refund. Emailed company again on 6/5, 6/12 and 6/19 asking for therefund. Company has not responded.

  Business Response

  Date: 07/09/2024

  Hello ******,
  
  I appreciate your communication via the BBB website. I sincerely apologize for any inconvenience caused. 
  
  We understand that you purchased the product on Mar 6th and that our company offers a 90-day money-back guarantee for the 1st order of each product/bundle for one-time purchase orders. It is disheartening to hear that you have not received a response to your refund request.
  
  We take customer satisfaction seriously and strive to provide prompt and efficient service. We apologize for the delay in addressing your refund request. Rest assured, we are committed to resolving this matter promptly and ensuring you receive the refund as we found that you requested a refund on May 31st which was before the 90-day end.
  
  Once again, I apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us directly.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  Nour
  Customer Happiness Team
  The BB Company 

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the "gut bundle " from a company that claims to be in the **. Product made from US ingredients etc. I paid for expedited shipping on top of that. Once I saw my bank statement that day, the charges came from *********, *****. I was charged additional from my bank to transfer US currency to *****. I contacted the company, and they stated they are based in the ***, but the company that runs their online marketing is in *****. I asked st that time to cancel my shipment, and provide a refund. They declined, however, once I sent a screenshot of my bank charges for China currency, they gave me a credit for the $2+ charge. My Order was placed 06/06/24. My shipping was for 3 to 5 days. It is now 06/11/24. No package, no refund, and I have to change my bank card as I am afraid of China having my financial information, from what advertises as a US company. This I not only false advertising but a threat to my personal information. I want a refund and I want them to notify people they bill from ***** so they have a choice.

  Business Response

  Date: 06/13/2024

  Dear ******
  
  Please accept my sincere apologies for the inconvenience and frustration you have experienced with your order with us. I understand that the appearance of a charge from a foreign business has caused confusion and concern.
  
  I would like to clarify that BB Company is indeed based in the ** and utilizes US ingredients for our products.However, we have partnered with a marketing agency based in ********* to enhance our online marketing efforts. As a result, payments made to us are processed through their payment platform, which may explain the appearance of charges from Singapore on your bank statement.
  
  I want to assure you that our manufacturing facility is located in ******, *******, where our products are blended,encapsulated, and packaged with the utmost care and adherence to strict quality standards. From there, they are shipped to our fulfillment centers nationwide and promptly dispatched to our valued customers.
  
  Regarding the shipping, our standard procedure is to process and ship orders within 48 hours. Express shipping typically takes 2 to 5 business days for the package to arrive once it is processed, as stated in our shipping policy.
  
  
  We understand your concerns about the security of your personal information. Please be assured that our website utilizes a 256-bit secure shopping cart, ensuring that all your data is encrypted and kept safe and secure. We employ trusted security measures such as McAfee Secure and TRUSTe Certified Privacy, which are the same data security standards used by banks, government agencies, and military organizations.

  Upon reviewing your account, I can confirm that your order is a one-time purchase and not a subscription order. Therefore, your payment details are not recorded since you are not enrolled in our autoship program.
  
  Once again, I apologize for any confusion or worry caused by this situation. Your satisfaction is of utmost importance to us. If there is anything else we can do to address your concerns or if you have any further questions, please do not hesitate to contact us.
  
  Thank you for your understanding and patience in this matter.
  
  Sincerely,
  *****
  Customer Happiness Team
  The BB Company.

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21835845
  
  I am rejecting this response because: I requested it to be refunded, as there were so many inconsistencies with this entire transaction. Whwn I stated on the 7th, to recall the package from the "facility" it has been sitting at, awaiting a label, i was told it wasn't possible since it shipped. It did not ship for 3 days, and is still in transit, meaning if it's not here today, I paid additional for no reason. I do not want the package, I am extremely disturbed by the way this supposed US product is made in ** with US ingredients  etc, yet you charge through **********  

  Requested refund. 
  
  Sincerely,
  
  ******************************

  Business Response

  Date: 06/15/2024

  Dear ******,
  
  Thank you for reaching out to us. I apologize for any inconvenience caused by the inconsistencies in your recent transaction. I understand your frustration regarding the delay in shipping.
  
  Upon further investigation, we have confirmed that your order has been successfully delivered. We apologize for any delay that *** have occurred.
  
  I would like to clarify that our express shipping method typically delivers within 3-5 days. Please note that orders are generally processed and leave our warehouse within ***** hours after receiving them. It's important to mention that we do not process orders on public holidays. This information is available on our website for reference.
  
  Regarding your concerns about our products, we want to assure you that they are manufactured in a GMP-certified, ****registered facility located in *******, ***. Our facility consistently passes regular *** audits, and all ingredients used in our products adhere to *** standards. We encourage you to read the positive reviews from our lovely customers who have achieved great results with our products.
  
  In regards to payment information, please be assured that we do not store any of your payment details. When placing your order, your payment information is securely processed through our website's 256-bit secure shopping cart. This encryption ensures that 100% of your data is safe and secure. Our website also utilizes McAfee Secure and TRUSTe Certified Privacy, which are the same data security standards used by banks, government agencies, and military organizations.
  
  Once again, I apologize for any confusion or worry caused by this situation. Your satisfaction is our top priority, and we appreciate your understanding and patience. If there is anything else we can do to address your concerns or if you have any further questions, please don't hesitate to contact us.
  
  Thank you for your understanding and for being a valued customer.
  
  Sincerely,
  Nour
  Customer Happiness Team
  The BB Company