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Business Profile

Financial Services

CashUSA

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CashUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

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CashUSA has 2 locations, listed below.

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    • CashUSA

      3315 E Russell Rd STE A4-105 Las Vegas, NV 89120-3440

    • CashUSA

      848 N Rainbow Blvd # 4422 Las Vegas, NV 89107-1103

    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a call from someone that says that I took out a loan from cash USA for 500 and now they are saying that I have to pay them over 2000 dollars or they are going to serve me with papers for payment. She couldnt give me any information about it. I explained to her that I never received any mail or emails from them. And I have never received any money from the company. Nothing is on my credit report because I check it weekly.

    • Initial Complaint

      Date:02/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call from a collection agency stating that CashUSA is saying I took out a loan in 2016 right before Christmas. Reference #**-95747. The woman that spoke with me was extremely rude and said Id be served. I never took out a payday loan before Christmas in 2016! She also didnt have any information as to where I took the loan out and said it may be online. So I went and looked at my bank account to make sure because there would be a direct deposit if I did it online & of course nothing. Then when I said that to her she said they had already determined it was not fraudulent & that I would have to hire my own attorney to fight this. She also said I didnt tell you about your bank so I dont know where you got that from um because online =direct deposit? Duh. I know I didnt take out a loan and she stated that they offered me a payment plan I never responded too. I never got a payment plan option & have no correspondences from them in my email either. They also only had an address for me that I have lived at since before 2007 & my new work address & all they knew was that I once worked for *******. Yet they are claiming that was the information cash USA gave them. If thats the case then how did I take out a payday loan with an address so old?

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cash USA called my cell on 9/20/2024. The man told me they had been looking to serve me since May. I have lived in the same house for more than 32 years. I asked what this was concerning and was told it was for the loan I took out with them and owed them $1300+ . I asked the company name again and then told the man that not only had I never heard of them, I had never taken out a loan with them. He replied back that they had my name and social security number. I said that meant nothing and they would have to show proof that it had actually been me. I check my credit report regularly. This does not appear on my credit report. I was contacted again today (9/30/2024) on my landline and it was the same man threatening legal action against me. I checked my credit report again today and it's not on there. I do have a family member who has been arrested for identity theft in the past and she has serious mental issues and may have my information as she's my daughter. The man hung up on me and I want this harassment to stop immediately.

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, September 19th, 2024 I completed a loan request form on the CashUSA.com site. I completed every page, providing very sensitive information, including my SSN, driver's license number, and bank account number for direct deposit, and then hit submit. I did this trying to secure a loan to pay for a vehicle I purchased via an online auction, after not being successful with other lending institutions. The next page that came up after clicking the submit button said my account manager blocked something. What account manager? I don't have an account manager. Although I provided my email address I have not received an email of any kind from CashUSA.I called their ************ number, at the instruction of the automated attendant, I entered option 1, then 3 then 6 to speak with someone, but the call kept disconnecting. I reaped this about 6 times to no avail.After receiving no success from the above, I completed and submitted the Contact Us form detailing the above, but have not yet received a response not even a confirmation email from their site saying they received my contact submission.I was trying to find out asap what happened to my personal information they received, how to get it deleted from their system and to receive written confirmation that none of my information has been shared and that all my information has been totally deleted!!! Any help and direction you can provide to resolve my issue would be amazing. Thank you.

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company names **** is contacting me about a fraudulent debt with cash USA. They have my social security number and some other dated personal information. I have been contacted previously about this very debt by a company named ***. The dates of delinquency have changed as well as the amount. I have demanded both companies provide me proof of the debt via mail and have yet to receive any over the last 2 months that this has been going on. Something illegal is going on here.

    • Initial Complaint

      Date:04/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls from someone claiming to be Ar Recoveries and to collect a debt for Personal Cash ******* from 2014. I never took out a payday loan but yet they have all my info down to my social security number. They failed to dispute this claim months ago when I asked them to: Fast forward to now and theyre still calling me harassing me. One the agents even cussed at me and hung up. They keep telling me you can dispute it after it hits your credit report which at that time it will mess up my credit. They say original loan was $500 and now is over $2000. So why 10 years later barely start to come after me? Isnt there laws of statue of limitation ? Even though this isnt my debt or Im a victim of identity theft I still have my concerns.

      Customer Answer

      Date: 04/17/2024

      The company said their name was Personal Cash ******** I dont know if thats different from CashUsa but thats who they said they were. Also I want to file a complaint against Ar Recoveries in *******. The lady lied to me and they gave my info over the phone without fully verifying who I was. At one point they even hung up on me and called me harassing me multiple times. 

      Customer Answer

      Date: 04/18/2024

      I cant find any info on personal cash ******** the number for At ********** is **************. When asked for info in writing pertaining to my debt they said that it was a final notice to pay and they couldnt send me written notices. They said that they had 3 offices which one I remember was in *******. This company has lied to me and cussed me out. Should I seek legal action as I know my rights?

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a voicemail stating I was being served for an outstanding account and call ******************** to stop being served. I called the number and was told it was ********** of ****** and Price on behalf of client Cash USA and claim is D344324. It is stating that I took a loan out in 2018 and last payment was 2019. I haven't taken a loan out of Cash USA

    • Initial Complaint

      Date:04/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didnt pay any money. But I am TIRED of the phone calls from CashUsa or their partners trying to scam me out of my money. And I provided my bank account information. PLEASE remove all information pertaining to my account. This should have never happened.

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a debt ***************** called me today stating that I had defaulted on a loan with A company called personal cash u s a corporation. They're saying that I took out a payday loan for over five hundred dollars and at a default it 1/25/2016. They also stated that they've sent me numerous letters. However, I have not received a single letter from them. The collection agency that called in their behalf cannot provide me a date when the loan was taken out. Only don't need a default date. They're making threats that if I don't pay , I hope my wages will be gornished and it will be over two thousand dollars in court Cost. I It ought that i've never received any kind of documentation from them no nothing. I believe that there is fraudulent loan company. I really think something should be done about the way they harass people. And if I do have a loan with them. Why can't they provide me with more information? As to when I took this loan out. I don't I do know for a fact that I do not do payday loans. This so-called collection company that they're using is trying to get me to pay almost $900 to Settle the bill.That I didn't even know that I owed which I do not owe.

    • Initial Complaint

      Date:01/31/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting threatening phone call from ***, saying I defaulted on a payday loan from "CASH WEB ***". I have never taken any kind of "payday" loan or personal loan in my life. I have not been gainfully employed in over ****************************************************************** with "legal action".

      Customer Answer

      Date: 02/23/2024

      From: **********;
      Date: Thu, Feb 22, 2024 at 1:25?PM
      Subject: Your complaint was assigned ID ********.
      To: ***********************************

      Good Afternoon,

      I JUST heard again from ************. Insisting I took out a payday loan in 2018, under my previous name ***************************, (I remarried in May of 2014 they don't seem to have this information although they DO have the last 4 of my SS#). Again although I have not held a job since 2005. Today I was first told that it was impossible to give me documentation.  Then he said it would 5-21 business days with late fees accruing. I told him they can add anything they want as I HAVE NEVER taken out a payday loan from CASH *** or any type of other personal loan.

      Phone number today ; ************ listed to Block Island.

      Thank you!!!

      ***********************************

    CashUSA is NOT a BBB Accredited Business.

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