ComplaintsforUSA Service Dog Registration

• Initial Complaint

  10/13/2022

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  August 14, 2022 and Aug 24, 2022 I registered my 2 dogs for emotional support animals for a free off of this website. They offered free emotional support registration for several types of disorders, and if you had any of these conditions you may qualify. They sent an email to complete registration and allowed you to print the animals registration afterwards. They advertised as a legitimate licensed animal support website/agency. I just recently seen online that they are not legit they are running a scam and I wish for them to take my registration of both my dogs ***************** off of their registry and do not want any further emails from their website. I've spoke with a licensed physician over the laws for emotional support animals and I believe ******* dog registration is illegally swindling people into believing they can register their animals for emotional support and purchase vests ect from their website acting as they are licensed and legit to register your animals for emotional support legally for free. I believe this to be a part of an online scam and wish to be taking off their website. Thank you

  Business response

  11/07/2022

  Since this person is not a customer, just part of the free **********************, obviously no scam has taken place.  The registrant can remove their profile at any time by logging into the system and deleting their profile.  To disncontinue receiving emails at the bottom of the email there is a opt out button.  Since the registrant hasn't provided their ID number or email address we don't have the ability to identify what profile is theirs.

• Initial Complaint

  01/23/2022

  Complaint Type:

  Guarantee/Warranty Issues

  Status:

  Answered

  More info

  I paid for a service dog card. They sent me an emotional support dog card. I emailed them telling them about their mistake. Easy fix, send me a reprint with the correct card that I ordered. No, they tell me it was my fault because I was supposed to read the e-mail that said "confirmed" in the title not "confirm". Who has to confirm an order anyway? I know I put in the correct information. They want me to pay them for a new one with a discount which I won't do because they messed up on something I paid for and they are trying to get out of footing the cost because I didn't confirm to an e-mail that said confirmed in the title. These guys are dishonest and have poor customer service.

  Business response

  03/31/2022

  Business Response /* (1000, 5, 2022/01/25) */ Laurie accidentally ordered the wrong product. This is a personalized product and can't be restocked and is not refundable. She agreed to terms and conditions at checkout that product is not refundable. In addition she received an email confirmation of the product she ordered and had the opportunity to check for corrections which she failed to do. We offered her an 80% discount to replace her product at cost but she has refused. She has also forwarded her receipt which shows she ordered ESA ID card and not Service. This is company policy on purchases that are personalized. Consumer Response /* (3000, 7, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ordered the correct one and I have a screen shot that I did. Your company messed up and should make it right. Please see attached screenshot Business Response /* (4000, 11, 2022/02/12) */ The order placed by Laurie Books was for an Emotional Support ID CARD. She was offered a reprint at a discounted cost which she declined. She agreed to the terms and conditions below. Fulfilled (1) #************** Location Default USPS ********************** (opens a new window) SuccessDelivered 1 Emotional Support Animal ID Card - USA Service Animal Registration Emotional Support Animal ID Card SKU: ********** Total Access discount applied $27.00 × 1 $27.00 Registration id number: ********** Agree: yes Consumer Response /* (4200, 13, 2022/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) No. They refuse to make right by their mistake because I did not check for "their" mistakes on printing. I never opened or responded to the e-mail to check for errors because I have was very busy during that time and they only allowed couple days before printing it without me saying it was fine to do so.

• Initial Complaint

  09/15/2021

  Complaint Type:

  Advertising/Sales Issues

  Status:

  Answered

  More info

  My sister found the website in order to get my puppy service dog papers to allow her in some places with me. I was never told there was going to be a subscription. I've been trying to contact this business for over a month leaving emails and voicemails and no one has gotten back to me so now I'm going to take legal action. I never agreed to a subscription and I want to be refunded for the past three months.

  Business response

  10/07/2021

  Business Response /* (1000, 5, 2021/09/16) */ I believe Devani has confused us with another organization. We don't have a subscription product that we offer, nor do we have any purchases in her name. Please forward your order number and double check the name on your receipt.

• Initial Complaint

  08/29/2021

  Complaint Type:

  Problems with Product/Service

  Status:

  Resolved

  More info

  I ordered wrong i wanted the package with the letter id and certificate but i ordered the 50$ package with the esaID and certificate along with with accessories for 35$ and had emailed them right after my payment if I could exchange it for the letter they said no so I asked if they could return it for the letter they said I could send back the accessories for a refund of that 35$ so I agreed but also but made adispute through my bank which I eventually ended as Carolyn had called me and agreed if I did that that I would be able to get the letter with the 35additional money but now they claim my bank isholding the money its been 2 months that I've waited for them tofigure something out I've called my bank too and there's nothing else they can do on their side and when I contact their email usually they respond with they don't know why its taking so long ora couple of days now but now its been a week since they've stopped responding so and that 35$ would sure help to get a real esaletter

  Business response

  09/14/2021

  Business Response /* (1000, 5, 2021/08/31) */ Tammy received packaage and realized she ordered wrong product. Then she reversed charges on the order telling her bank it was a fraudulent charge by us,and we have had funds removed by her credit card company. She states she has instructed her credit card company to pay us back but that has yet to happen. If she would like to continue to do business with us we will need to be refund for original order that she has received. Consumer Response /* (3000, 9, 2021/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) My bank told me the funds were returned they took the 95$ back out of my account on the 6th I have bank statements saying so I do not have the money ,so I don't understand why its not showing up on your side its been almost 2 months there should some kind of record because why would my bank tell me its closed and they returned the funds if they didn't Business Response /* (4000, 11, 2021/09/02) */ We still have not received funds on our side. Maybe next time contact the seller first before claiming fraudulent charge as it can take 90 days for banks to reconcile and its even worse during covid. Consumer Response /* (2000, 13, 2021/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did I emailed Lori and was told no to an exchange and or refund so I then contacted my bank

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