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Business Profile

Pool Contractors

Triton Pools, LLC
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BBB Accredited BusinessA+Rated by BBB

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1

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  • patrick v.

    Date: 02/15/2023

    There were so many things wrong with this job, that I'm not sure where to even start. I guess I'll start with the fence...... So in NV, a fence is required around a pool, so that children don't fall in. The specifics of the required barrier are pretty standard, it has to be 50" tall, any gates have to have to be self-closing, and any framing/bars have to be vertical so that it can't be climbed like a ladder. ANY pool company should know this, or if not, they'd at least know after they did their first pool. I have a 40" chainlink dog-fence around my backyard, which in NO WAY meets code for pools, but these guys somehow didn't know this, and scheduled an inspection. The inspector had an absolute field day educating me on everything that was wrong with the small chainlink dog fence, waxing on and on about how they should have known that and how scheduling this inspection was a waste of everyone's time, etc.....Had I known that, I could have STARTED with a fence installation. But instead, my project ground to a halt as I started from scratch cold-calling fence companies to gather quotes and trying to get on someone's schedule. Triton was nice enough to send me a "Change Order" for $28,500 for a "Pool Fence" with no detail, so when I asked them what this pool fence would look like, they said "It will match the fence in the front of your property", which is all 2" square HORIZONTAL bars. I pointed out that the pool inspector JUST SAID that the fence couldn't be constructed in any way that a child could climb like a ladder, to which they replied....."OK, we'll make them vertical". Had I signed that change order, I would have spent $28,500 on a fence that would have needed to be torn down. This was just one of MANY things that went wrong with this job, almost defying logic on how it could have happened if this company knew what they were doing, but we are currently 10 months into this project, largely due to mistakes, and my pool still isn't finished. Steer Clear!!

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