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Business Profile

CBD Products

MoonWlkr Delta-8

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered approx $80 worth of product from Moonwlkr. Got an email confirmation of order and product shipped. All good. Then got a confirmation of delivery. No product. Checked tracking and states product was delivered to their address in ********* **. Not Va. tried to contact via Instagram, Tiktok, couldnt get password created and no way to contact. After ****** search, it appears theyre not the only company at that address.

    Business Response

    Date: 07/13/2023

    Hello,

    The order was delivered on July 11th to the customer. The customer claims it was delivered back to the business in ****** on July 6th, but **** was still accepting the package and there was a delay with ****. We also have have contact form on our website that the customer could have written to us there. Here is the link to our contact form: **************************************************;

    I have provided attachments of the order and the delivery confirmation to the correct address in VA. Thank you for your time.

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've placed many orders with MoonWlkr, but after the first one, they stopped sending me shipping and tracking information. It wasn't a problem until I got a package stolen not too long ago because I had no idea when to expect delivery since I wasn't given any updates after placing the order. I also had to tell them to update my past orders because they hadn't bothered doing that. Then just last week, I placed another order but changed the shipping address to avoid it getting stolen. Some reason, MoonWlkr ignored the new address despite the invoice having it, and they sent my order to the previous address, with no shipping or tracking notifications, which led to that order being stolen as well. I only knew both stolen orders had been delivered because I contacted their support team. After looking at their ******* and ******** pages, it seems this is a common problem for them, and they should fix their website and business. It is unacceptable for an online company to not give customers shipping/tracking updates while also sending orders to the wrong address.I use edibles to help me sleep since I have ADHD and depression, so now I have to find another company who actually knows how to run a business just so I can get a good enough night's sleep.

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Moonwlkr on December 11th, 2022, I spent approximately $14.82. After a couple of days, I noticed my order wasn't shipped, so I checked my bank account to confirm the charge went through and in fact it did. despite my concern, I decided to give it a couple more days before reaching out to moonwlkr. on December 16th, I reached out to Moonwlkr asking for the *** but I heard nothing back from them. after giving it another 48 hrs I decided to leave another email, and despite my efforts, I have yet to hear back from moonwlkr. I just need information about my order.

MoonWlkr Delta-8 is NOT a BBB Accredited Business.

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