We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Consumer Finance Companies

ThunderRoad Financial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for ThunderRoad Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ThunderRoad Financial has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bike from Moramoto LLC 04/13/2021.Upon recieving my contract, Thunderroad financial is nowhere on my contract and have been collecting funds from me illegally.They have contacted me numerous times and have not been able to send any accounting information under ucc law 9-210.Thunderroad financial is very unprofessional and very conning.A retail installment contract with no information regarding there company is on my contract.Not as a loan company nor a assignee of said contract.Im sure they are gonna say they have documentation,but guarenteed there is no contract with there name on it from when i purchased my bike.Also as you may see on uploaded documents,the contract was dated 04/08/2021,but i purchased my bike 04/13/2021.This is the original contract uploaded,and not a printout.

    • Initial Complaint

      Date:10/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid off the balance of the loan for my motorcycle that was being financed by Thunder Road Financial. I requested the lien paperwork to be sent to my residence and was provided a ***** tracking number. The package was sent to a address in a completely different city in which I have never lived or stored the motorcycle at. I reported this to Thunder ******************************** and requested that they send the lien to the correct address. They confirmed that they would send another package with my documents in the mail immediately. I have called back every day this week requesting that they provide me a tracking number to the package with my documents, and every day they have said it has not been sent out yet and to call back tomorrow. this is now the 4th day in a row that they have given me the same story with no resolution.

      Business Response

      Date: 10/28/2022

      On October 21, 2022, we spoke with **************** and provided him with a new ***** tracking number  and advised him of an estimated delivery of 10/25/2022 per *****.  **************** thanked our representative for the information.
      We confirmed via the ***** tracking number that Mr. ******* lien release documents were delivered to his address on 10/25/2022.

    ThunderRoad Financial is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.