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Business Profile

Computer Software

Chargerback Lost and Found Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.29

Average of 21 Customer Reviews

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Review Details

  • Marty M.

    Date: 12/19/2022

    I lost my wallet and they emailed me Tuesday Dec 13 that they would ship to **** paid over $180 to ship it to Ireland and I have recieved no further tracking or shipping information I'm stranded in Ireland for a week with no money.This has been terrifying and disturbing I keep emailing them and begging for help and nothing My number with them is ******** and that's all I have Im desperately needing help

    Chargerback Lost and Found Solutions

    Date: 12/22/2022

    Hello, we are very sorry to hear of Mr. ********* complaint. However, we have been communicating with him via email and social media channels. While we are sympathetic to his situation, as we have explained multiple times, from our end there is very little we can do to assist. Chargerback is a software service, used in the travel, hospitality, and entertainment industries to help manage lost and found processes. While our system allows customers to submit lost item reports, sends update notifications, and accepts payment for the shipment of found items, our staff is not on-site, we do not ever physically handle the items, nor do we have a say in their status. Those duties belong to our partners such as Air ******. We have reached out to our partner, Air ******, regarding this matter. As of writing this email they have been able to obtain the label and plan to ship the item out as soon as possible. Due to the inconvenience of the situation, a full shipping refund has been processed as well

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