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Business Profile

Motels

Quality Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally dispute the charges and address serious concerns regarding my recent stay at Quality Inn, ************, from September 26 to 28. I was informed that I would be charged $700 for stains on the carpet and bedsheets in my room. I find these charges to be *************** addition to the unjustified charges, I have been subjected to multiple forms of harassment, including threatening text messages, voicemails, and emails from a member of your staff. The individual responsible has made threats to sell my personal information and publicly post security camera footage of my license plate and my image on social media platforms, including ********, *******, and Instagram. These threats are not only unlawful but also an invasion of my privacy.The following actions are required to resolve this issue:Immediate removal of the $700 charge from my account. A full investigation into the harassment and threats made by your staff member. This behavior is unacceptable, and I would like a detailed explanation of how this will be addressed.Reassurance that my personal information and images will not be shared publicly. This includes any footage or photographs taken during my stay.Thank you for your prompt attention to this matter. I trust this will be resolved swiftly.

    Business Response

    Date: 10/06/2025

    Good morning, hotel called guest, did not answer, then use cell phone to send sms   then she replied  with threatening language , is someone  damaged first hotel contact them  to confirm,  here she just complaint to BBB but she is not refusing the ******** reverse she complaint about charge$700.00  where did we charge/ hotel just inform her to pay.

    customer's name ********* olivarez  
    staying in  quality inn los lunas 09/26 through 09/28 /2025

    Is this tolerable? second she did not expose the dog , so we have to be  yes man for criminals? we have to block that room for two night , the man **** clean that room, the maid ***** ******* was the witness , she send the photos

Quality Inn & Suites is NOT a BBB Accredited Business.

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