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Business Profile

Recruitment Services

SterlingFreeman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recruitment Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SterlingFreeman was contracted to find viable candidates for a job opening. A 100% refundable deposit was involved. The deposit was paid but after almost a year without one candidate being presented the contract was terminated in writing on March 16, 2025, and the deposit was to be refunded.

    Business Response

    Date: 06/18/2025

    I will pay this, and resolve this, just as soon as I'm able.

    Thank you,

    ******* 

    Customer Answer

    Date: 09/17/2025

    SterlingFreeman was contracted to find viable candidates for a job opening. A 100% refundable deposit was involved. The deposit was paid but after almost a year without one candidate being presented the contract was terminated in writing on March 16, 2025, and the deposit was to be refunded. Claiming hardship they have not paid. Response to the complaint was that will pay as soon as able. Now refund has been do for over 6 months. I will need to escalate this.

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He retained the recruting services of SterlingFreeman and paid a fully refundable deposit of $2,995. We cancelled the contract and they claimed financial hardship and wanted to delay repayment of the deposit. This has gone on for over 9 months and I have het to receive the refund due.

    Business Response

    Date: 11/07/2024

    I agree I owe the refund. I simply haven't had the funds to pay it yet, but I plan to pay in full when I do. 

    Very best,
    Michael

    Michael J. S*******
    Managing Director
    SterlingFreeman
    ###-###-####
    *****************************

    Customer Answer

    Date: 11/07/2024

    Complaint: ********



    I am rejecting this response because there has been no attempt to resolve it by S*******.  I would accept a payment plan.







    Regards,



    *** ******
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

SterlingFreeman is NOT a BBB Accredited Business.

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