Complaints

This profile includes complaints for New Mexico Gas Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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New Mexico Gas Company, Inc. has 23 locations, listed below.

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  New Mexico Gas Company, Inc.

  PO Box 97500 Albuquerque, NM 87199-7500

  
• 

  New Mexico Gas Company, Inc.

  510 W Quay Ave Artesia, NM 88210-2059

  
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  New Mexico Gas Company, Inc.

  97 Santa Fe Dr Clayton, NM 88415-3600

  
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  New Mexico Gas Company, Inc.

  600 Georgia St Clovis, NM 88101-7928

  
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  New Mexico Gas Company, Inc.

  307 N 1st St Grants, NM 87020-2542

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged twice for one month.

  Business Response

  Date: 12/11/2024

  Thank you for reaching out.  New Mexico Gas Company (NMGC) has reviewed the customer's concern, and a representative will reach out to the customer today to discuss the issue.  Thank you.

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today’s date is February 9, 2023. This complaint is regarding New Mexico gas Company. I received a bill for almost $400. I have talked to over 100 people that are having the same issue with New Mexico gas. they stated to some of the people that they didn’t have enough people to go out and read the meters so now they’re getting bills that are well over $300. Now when I just called and got off the phone with a lady called ***** last name starts with A. She stated that my meter has been misread for almost a year. I asked her if her workers understand how to read the meters. No response. I didn’t ask her if I can set up payment arrangements so I don’t get late fees late charges or it hit my credit. She stated no.! She told me I have to wait until after I am past due to be able to set up payment arrangements. I then asked her why I would have to wait to make up arrangements. She did not respond. I asked her or are you guys just waiting for it to hit my credit report. She was kind of mumbling something and I did couldn’t make it out. She continuously tried to interrupt me, I asked her please not to let me talk. I did tell her that I believe it was not legal for them to wait to set up payments until it had already hit my credit report. To me my credit report is everything. She was not helpful at all and did not care about the issue that they’re causing many many people. This should not be legal or right for a company not to build properly. I believe it was not legal for them to wait to set up payments until it had already hit my credit report. To me my credit report is everything. She was not helpful at all and did not care about the issue that they’re causing many many people. This should not be legal or right for a company not to bill properly. So people know how much money in their budget they can use. I have no income and to be able to make a payment like this is unfathomable. They Should have to read the meters and provide a reasonable bill for that timeframe.

  Business Response

  Date: 03/01/2023

  Thank you for the opportunity to address these concerns.  A representative with NMGC reached out to Ms. ****** to address the issues raised in her complaint.  The representative explained what occurred on the account is working with her on a payment arrangement.   Although there is additional follow-up required, I believe Ms. ****** is satisfied with actions taken by the NMGC representative to resolve her complaint.  Thank you.

• Initial Complaint

  Date:09/24/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property: **** ****** *** *********** ** ***** Name on account: ****** ******** NM Gas Company Acct #: ******************* Statement Date: 29 Aug 2022
  Meter #: *******
  Meter installed and gas turned on: 22 Aug 2022 Meter read again on 29 Aug 2022
  Meter reading 6335 – 6537. So 179.82 Therms in 7 days.
  Charged $221.02 for gas, $29.87 distribution, $12.14 transmission based on the 179.82 therms
  
  My husband and I are disabled Veterans in the process of selling this home. It was a rental before and the tenants moved out on 1 Aug, 2022. On 3 Aug, the gas was shut off and meter removed. A new meter was installed when we had the utilities turned back on for the home inspection and appraisal. We believe the technician incorrectly recorded the starting meter reading because no leaks have been found and the meter reading has been in a normal range (about 2/week) since the last recording. Not only are we contesting the charges, we feel there may be fraud because the technician reported something that was not accurate. The report stated the technician saw water leaking from the hot water heater which may explain the excessive usage. Our property manager said the technician did not tell her this and that there was no evidence of the hot water heater leaking. The home inspector also saw no water leak. The hot water heater and furnace are the only gas appliances and an HVAC tech found no leaks. I've attached the usage history from when I lived there to show the usage has never, even in the dead of winter, been 179 therms.
  We told one of the supervisors, Elizabeth, about the inspections and no leaks found and asked if she would look to see what the meter read before being brought out to the house because that would be the best proof of whether or not the tech misread or misentered the initial reading. She refused and said there was nothing else they would do and they are not responsible for the excessive usage.

  Business Response

  Date: 10/03/2022

  Thank you for reaching out and providing New Mexico Gas Company (NMGC) the opportunity to address this concern.  After researching the meter readings, it was determined that an error occurred, the numbers were transposed, when recording of the initial meter reading into the system.  I have spoken with the customer, advised her of the error and assured her that NMGC will make the necessary corrections, provide a corrected bill and issue a refund for the overpayment.  The customer was satisfied with this resolution.  

  Customer Answer

  Date: 10/04/2022

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ****** ********