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          Valvoline Instant Oil Change has 1 locations, listed below.

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            Business ProfileforValvoline Instant Oil Change

            Lube Service

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This Company's business is Automobile Oil and Lubrication Services

            Business Details

            BBB File Opened:
            8/9/2004
            Type of Entity:
            Corporation
            Business Management
            • Mr. Chris Malone, President
            • Owner, Owner
            Contact Information

            Principal

            • Owner, Owner

            Customer Contact

            • Owner, Owner

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            04/20/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We went into valvoline on menaul on 4/10/2023 to change our oil on 4/11 we noticed smoke coming in it was just a little bit of smoke but by 4/12 when we drove the car it was full of smoke we took it into valvoline again and the guy mentions that the oil was low and he put more oil and it got even worse so he told us to take it to the mechanic *** so we did and the guy mentioned it was part of the oil change as it was over filled so we went back into valvoline and he said wow *** said that like surprised so that felt off so he said take it for a diagnostic to make sure but *** was backed up until the following Monday so we took it to two mechanics to make sure they said the oil that was used was so bad it looked watery and it spilled into the turbos so we filed a claim with valvoline today they said *** said it was not their fault and they won’t pay anything we have the other mechanics information and also the car fax showing every oil change was within the time frame, we just want them to refund fixing our car that we are now going to have to pay out of pocket.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Scott

            1 star

            09/25/2021

            I went in for a simple oil change and air filter change, the man that greeted me ask why I was there, he said itll be ***** minutes, so I agreed to wait and I got into the shop 10 minutes later, he had them drain my oil right away and then mentions we only have full synthetic because the truck hasnt dropped off regular oil yet , is that okay and I said well you already drained my oil so I really cant go back now and he laughed. I paid ****** for a oil change and air filter change. I do not recommend this location at all, they dont listen, they dont say anything before they drain your oil, and they are so rude!!

            Local BBB

            BBB Serving New Mexico and Southwest Colorado

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