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Business Profile

Hospital

Kindred Hospital, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was admitted to Kindred Hospital in January 2022 and discharge February 2022, I had a balance there after discharge and was set up to have automatic payments drafted for 12 months to be paid in full. It was paid in full in May 2023 but they continued to take another payment of $128.71 so my account does show an over payment. I have been trying to work with Kindred here locally with ***** in billing, ***** in accounting and ******* in administration since June of 2023. I was referred to there outside billing company her name is ***** I called her several times as well with no response. It is so very sad that they are quick to take a payment but will not return and overpayment. All I want is for this to be resolved and for them to mail me what is legally mine. Please respond to this so that this can be taken care of. I pray this does not happen to anyone else. July 7 - ****** July 17 - ****** July 26 - ****** July 28 - ****** July 28 - ***** July 6 - ***** Aug 3 - ***** Aug 28 - *****, ****** and ********

    Business Response

    Date: 09/19/2023

    Our accounts payable department called her. The check has been put in the mail. 

Kindred Hospital, Inc. is NOT a BBB Accredited Business.

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