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Business Profile

Health and Wellness

Activgenix Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this product as it was suppose to help stop smoking...a special price was advertised however was charged full price plus they sent addition product I didn't order and charged me...then a month later sent me two more bottles I did not authorize and charged me after I had emailed and said the product caused a bladder issue..called them and no refund was offered as they said I had to call and cancel even though I emailed them at which point they hung up on me...called another number and they too hung up on me...am disputing charges with my bank...this is a scam company and should be closed down immediately...all correspondence is emails so I cannot upload

    Business Response

    Date: 06/06/2024

    she has been refunded

  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advertised on ********* claiming Buy One, Get One Free, but charged me for both bottles of a CBD Gummies to aid in Quit Smoking, ordered 05/06/2024, order number ******* Within three minutes of confirmation (showing invoice price) I attempted to cancel the order and **** ****** ********** ****** emailed that they are refusing to cancel order and refund. I have requested their exact address and have not heard back.

    BUY 1 GET 1 FREESHIPPING: FREE SHIPPING

    2 Month CBD Relief Pack

    $64.99
    bottle
    Retail - $79.99
    Select Package

    Business Response

    Date: 06/06/2024

    please provide correct phone number

    Customer Answer

    Date: 06/06/2024

    Above attachment was copied from my Discover Accont, Thank-You, John Brady

    Business Response

    Date: 11/15/2024

    Verbal response: Within 24 hours he will receive an email conformation regarding the refund. It may take up to 10 days to process.

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 01, 2024 I purchased keto gummies for my husband who wanted to try them out. The advertising said buy 3 get 3 free for the price of 79.99 and I was charged 199.88 for the gummies. At check out they offered 2 detox bottles for 59.99 which I know I said no thanks to but was charged and sent them as well for the price of 59.99. As of today being April 29,2024 I was once again charged 199.88 not being able to find the web site again nor any contact information to cancel the subscription myself I would like my subscription to be canceled some how so I do not have to cancel my debit card.

    Customer Answer

    Date: 10/04/2024

     Verbal Response: Issue Resolved.

Activgenix Health is NOT a BBB Accredited Business.

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