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Business Profile

Residential Painter

B & R Painting Pros

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We started 29 Aug 2022. The job was to place laminate flooring in the entire house. There are several things that were broken or not fix. One thing that was broken was a sliding glass mirror door. Second, was a floor panel that was not put in correctly. I am requesting both areas to be fixed.

    Business Response

    Date: 01/31/2023

    To whom it may concern, 

    My name is **** ****** from B&R Painting Pros. I assisted Mrs. ************ with her home renovations. First and foremost, I want to apologize to MS ************ for not fulfilling the expectations with the job I performed. I completely understand how you feel about my work, and I am willing to make it right for you. I can assure you this can be resolved immediately. I can most definitely fix the lose floor panel and replace the broken glass mirror door. That is no problem at all. I really appreciate you bringing this problem up for me to correct it. We appreciate you and the time you gave us. Please let me know when a good time and date is to make these fixes for you. Again, thank you for your time and consideration. Sincerely, 


    **** ******
    *************

B & R Painting Pros is NOT a BBB Accredited Business.

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