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          Find a Location

          East Coast Toyota has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • East Coast Toyota

              85 Route 17 Wood Ridge, NJ 07075-2441

              BBB Accredited Business
            • East Coast Toyota

              181 Broad Street Carlstadt, NJ 07072-1907

              BBB Accredited Business

            Business ProfileforEast Coast Toyota

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2004

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            East Coast Toyota has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • East Coast Toyota

                85 Route 17 Wood Ridge, NJ 07075-2441

                BBB Accredited Business
              • East Coast Toyota

                181 Broad Street Carlstadt, NJ 07072-1907

                BBB Accredited Business
              BBB File Opened:
              1/9/2001
              Years in Business:
              30
              Business Started:
              1/18/1994
              Business Started Locally:
              1/18/1994
              Business Incorporated:
              1/18/1994
              Accredited Since:
              2/1/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 47575N for this business, issued by NJ Motor Vehicle Commission

              These agencies may include:

              NJ Motor Vehicle Commission

              PO Box 016

              Trenton NJ 08666

              (888) 486-3339

              BBB records show a license number of 0804903 for this business, issued by State Department of Banking & Insurance

              These agencies may include:

              State Department of Banking & Insurance

              20 West State Street, CN-040

              Trenton NJ 08625

              (609) 292-7272

              http://www.state.nj.us/dobi/index.html

              Type of Entity:
              Corporation
              Alternate Business Name
              • East Coast Toyota - Scion
              Business Management
              • Mr. Jeffrey Brown, Owner
              • Clo Fisher, Customer Relations Manager
              Contact Information

              Principal

              • Mr. Jeffrey Brown, Owner

              Customer Contact

              • Mr. Jeffrey Brown, Owner
              Additional Contact Information

              Fax Numbers

              • (210) 939-6529
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/23/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I went to dealership on September 18, 2023 to purchase a vehicle and choose a Corolla Cross which they did not have in stock. The salesperson, ***********************, spoke with me and I explained which model I was looking for. Thereafter, he spoke with his manager. ************** told me they could obtain the vehicle I was looking for, however, it would not arrive until mid October 2023. ************** told me that they had to locate the car. He asked me to leave a deposit and I offered a hundred dollars, he said they would need at least $500. I told him that all I had was the hundred dollars and he accepted it and provided a receipt. On Tuesday, September 19, 2023 I text ************** regarding the status of the vehicle and he replied that his manager was off and would contact me the next day. The next day, Wednesday September 20, 2023 ************** never contacted me. Circumstances changed and I was no longer interested in the Corolla Cross. I text ************** on Thursday September 21, ******************************************************* the car. He replied that he was going to contact me the next day, so I explained that due to unforeseen circumstances, I no longer could purchase the vehicle. He then text, why? I replied too much money for the car and payment. I asked me various questions and I explained that due to unforeseen circumstances I was going to keep my current vehicle. His response, "I understand'." I requested a refund of my $100.00 dollars and he replied that he had to speak with his manager.On Saturday, I followed up with a text to **************, to which he replied that they gave up a very desirable vehicle and were not refunding my money. I never signed any agreements/Purchase orders/not contracts, they are basically committing theft with my money. Please help with my refund. Are there other victims that they've done this to??
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              MARIA T

              11/13/2023

              After many years of doing business with East Coast Toyota I have had a very frustrating experience. I feel deceived and abused by a salesman named "*****" who, without a shred of scruple, made me sign papers from a small box, without explaining to me or letting me see the sales contract. This happened on Saturday, October 28 and on Monday, October 30, my husband went to finish paying the $10,000.00 deposit and they gave him the documents; But when he saw the terms of the purchase he called me and I flatly refused, but they said that nothing could be done because I had already signed the contract. I have excellent credit and they gave me an interest of 9.8% to pay in 83 months. I understand that this has been an abusive mistreatment of a 69-year-old woman and I want everyone to know how scrupulous this dealer is so that they do not continue to deceive other people and, if possible, reduce my interest and the months of payment.Respectfully,************************

              Local BBB

              BBB Serving New Jersey

              BBB Reports On

              BBB reports on known marketplace practices.

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