Business Profile
Auto Rentals and Leasing
Avis Rent A CarThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 977 Customer Reviews
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Review fromChuck B.
Date: 10/24/2023
1 starWorst customer service EVER! Left me and my son stranded along side the busy interstate with a flat tire. After hours of waiting on a tow, the driver called and said my son and I would have to ride on the vehicle on the back of the tow truck! I thought he was kidding, but he was dead serious! I called Avis Car Rental back, and they said yea, the tow was cancelled so they would NOW start the entire process over!! I again informed them we were stuck on the shoulder of a very busy Highway (I95), and wanted her to get us out immediately, which she declined. Per her, their policy does not allow them to dispatch an Uber to the side of a busy Highway BECAUSE IT IS UNSAFE!!! Not too unsafe for them to assure an immediate extraction of my son and I, but for an Uber apparently! To make matters worse, they told us the only car available was an hour in the opposite direction of our travel! TERRIBLE CUSTOMER SERVICE!!!Avis Rent A Car
Date: 12/15/2023
Case: ********
Dear Mr./Ms. **********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. Although we realize that we cannot make up for a disappointing experience such as this, our records show that our Customer Service Team did refund $335.80 back on your rental for the frustration this matter has caused you. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromBilly R
Date: 10/23/2023
1 starI rented a car from Avis at the Airport in Austin Texas and I have to share this with you. They keep putting charges on my credit card that I’m having to dispute and trying to get someone on the phone is hell. I have evidence that I was on the balcony of my hotel room and they charged me a toll fee and a processing fee. The crazy part of this is that I’m in south padre Island and there are no tolls on the island?!?! On top of that they have GPS and still can’t fix it. It’s a horrible experience and I’m just sharing what’s going on with me right now. Sill trying to fix all the extra fees that keep popping up on my credit card. On top of this the car was filthy and when I returned it I had it washed and detailed. No appreciation! That one was on me but I like to return my cars clean. Bad service and employees are rude. I’m not making this up. See other reviews. DO NOT RENT FROM THEM!!!!Avis Rent A Car
Date: 10/25/2023
Dear Mr./Ms. *******,
In regards to the aforementioned BBB complaint case# *****, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Avis does not bill you for the toll charges directly. As stated in the terms and conditions of your Avis rental jacket in the section for Rental Charges, by signing the rental agreement, you do allow Avis to submit your billing information for toll charges. Any disputes regarding toll billing should be directed to the issuing authority. Please know it is a general violation of the EZ Pass and I-Pass Individual Account terms for their customers to use their personal toll device in a vehicle for which it is not registered on their account. Doing so may result in duplicate billing on your personal toll device and the rental car toll device.
To dispute Avis E-Toll charges please phone 1-800-482-0159 or go to www.e-tolls.com, (MO-FR, 0900-1700, EST).
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromLaura P
Date: 10/20/2023
1 starI reserved a Suburban online and when we got to the Avis desk, at Atlanta airport, I was told I would have to wait for a suburban. We waited over an hour and a half and ended up with a Chevy Tahoe. As I was checking with the clerk for my suburban she called for a ’Larry’. I asked what ’Larry’ meant and she said it meant suburban. I have since learned that calling someone’Larry’ means that person is naïve or foolish. She told me to ask the manager about my ‘Larry’. I went to the manager and said I’m looking for a ‘Larry’ and he told me to go back down to the clerk. They continued to call me ‘Larry’… Me thinking it means I’m looking for a suburban… But I’ve learned it meant they were calling me “naïve and foolish”. It is slang and an insult to me. The clerk then charged me for things that I did not want. I have never dealt with a company who is more interested in insulting people by calling them slang words, making money off of people by charging for things they did not want, and making them wait for over an hour and a half for a car they didn’t want…but I took the car because I needed a car. When I called today to get the charges removed from my bill…Samuel who works for Avis… Laughed at me twice on the phone. After I asked him to stop, he told me he was laughing at something else… When I know good and well, he was laughing at me. Avis rental company is not a customer based company. It is a greedy company and the employees are rude and insulting. I, nor anyone in my party or I am associated with me, will ever use Avis rental car again. I have told many and I will continue to tell my story. I was at the Atlanta Georgia airport on Thursday October 12 it was around 1:22 PM in the afternoon. The manager on duty was named Duane. I do not know the young lady’s name that dealt with me, but if I did I would tell you. She and Duane were insulting. I was never rude or ugly to her or Duane, but undoubtedly I was the laughing stock of the afternoon with them calling me ’Larry’!Avis Rent A Car
Date: 12/15/2023
Case: ********
Dear Mr./Ms. *****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
We have checked our records and show that you did contact the Avis Executive Office and already had your concerns addressed.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromJack C
Date: 10/20/2023
1 starWhen traveling on business I just don't have time to resolve rental car issues. I have not been very pleased with the vehicle fleet for Avis. Issues with dirty vehicles inside and out, problems with vehicle like bad tires, not safe to drive - flap in tires, pulsating brakes, wipers, not filled tank, etc.. The vehicle I was given this time had issues with left driver side tire. Rim was damaged and tire was nearly completely bare with no treads left ,very unsafe. When traveling on business safety is paramount and I just don't feel safe in Avis vehicles most of the time based on their history. Another issue is Avis's definition of full size. When traveling with others why would any rental shop say a full size vehicle will seat 5 people but only hold 2 bags of luggage. What are the other 3 people supposed to do with their luggage? Avis considers a cross over a full size. There is more room in a full size car (Taurus, Malibu, etc) for luggage and people then there is in a cross over. Has AVIS even tried to fit luggage in a cross over? Lucky to fit 4 people let alone 4 carry-on sets of luggage. If we were not required to use Avis, it would not be my choice. I have heard many others say the same. If customer satisfaction is paramount, Avis just doesn't seem to be listening or even care what the customers actually think or you would start seeing changes being made. However, it's been the same for years now. Very unfortunate. Side note: traveled with several others who rented from Avis. One their car wouldn't start the next morning, one had to exchange out their vehicle 3 times due to various vehicle issues, one was given a vehicle that had no keys so they had to get another.Avis Rent A Car
Date: 10/25/2023
Dear Mr./Ms. *******,
Thank you for taking time to contact us regarding your experience with Avis. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved.
Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of Budget' usual high standards, and that the responsible manager has been contacted for review and improvement.
Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromCarol M
Date: 10/19/2023
1 starWas told they had a rental car for us in Great Falls Montana that we could take into Canada on a one way. They took my money, then when we got to the airport in Great Falls, the staff told me no car, couldn't give me the number for head office and hid in the back office. Very unprofessional and not helpful at all. Then when I finally got through to head office they told me it would take 7-10 business days to refund, then didn't refund me the full amount. Would never rent from Avis again. Literally left us (2 senior veterans) sitting under a tree with out any transportation.Avis Rent A Car
Date: 10/25/2023
Dear Mr./Ms. *****,
In regards to the
aforementioned BBB complaint case# *****, thank you for giving us the opportunity
to address your concerns.
Avis values
the relationship that we have with our travelers and always strives to do the
right thing. We apologize for the inconvenience this matter has caused.
We apologize for not being able to locate a vehicle for you at your arrival time. We forecast vehicle availability based on how vehicles are scheduled to return. There are several circumstances that could cause inventory issues such as vehicles being extended, not returned on time or as agreed, returned to a different location, or breakdowns.We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are scheduled, it causes us to be short on vehicles. We are sorry we were not able to provide a more favorable outcome, but we do thank you for contacting us.
Sincerely,
Avis Budget Group
Customer Advocacy
Response CoordinatorReview fromMark G
Date: 10/19/2023
1 starAvis car returns in Austin may be charged a fuel service charge even if you return the car full. If you don’t call to complain they will just enjoy your extra payment and launder the money as a fuel charge. Customer service will not provide new receipts for 3 to 5 business days and a manager escalation takes 48 hours for a callback (I don’t believe they will actually ever call) Is this a fraudulent company? The Texas attorney general should investigate this company for fraudulent practices. My experience mirrors numerous other social media reviews indicating fuel and other charges being added to the bills after the car is returned without any customer service interaction available.Avis Rent A Car
Date: 10/25/2023
Dear Mr./Ms. *******,
In regards to the
aforementioned BBB complaint case# *****, thank you for giving us the opportunity
to address your concerns.
Avis values
the relationship that we have with our travelers and always strives to do the
right thing. We apologize for the inconvenience this matter has caused.
In review of your case review, we can assure you that the refueling charge for your rental had been corrected by the return location after a fuel audit and these charges were not present in your final billing.We are actively working to improve our service levels, and appreciate your feedback. Please note, to avoid this charge on future rentals, please ensure that you provide your fuel receipt at return.
Thank you for
allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy
Response CoordinatorReview fromCristen C
Date: 10/18/2023
1 starWorst car rental experience!!
Prepaid for a car rental. The very next day the same rental was over $80 cheaper. When brought up to the customer service counter. They said since I PREPAID there was nothing they would do. You would think reserving ahead of time would be cheaper then spur of the moment? They said to never prepay ahead of time or else they would have helped. How ridiculous!! $80 is a big difference. I was flabbergasted. I will never use AVIS again.Avis Rent A Car
Date: 10/25/2023
Dear Mr./Ms. *******,
In regards to the aforementioned BBB complaint case# *****, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. Reports such as yours are most appreciated since they help us target and correct areas of service that might be improved.
Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of Avis' usual high standards and that the responsible manager has been contacted to prevent any recurrence.
Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromDana C
Date: 10/18/2023
1 starI would give a zero! We planned a trip a year in advance to Washington for a family of 9. We reserved a 15 passenger van. We received several confirmation emails in which we confirmed it. They agent called us on Friday at 2pm and cancelled it. We were leaving Sunday morning. Of course they cancelled it when we had a $700 reservation. Upon cancellation they had it online but now is $1600. With several rounds of emails(because customers ARE NOT afforded live agents to discuss anything)
They now can't find the original agreement although we sent them the email with a copy of it?!!! This is not a case of"Unfortunately". This is a case of "Unprofessional" "Unnecessary hardship" and "Unbelievably Denied assistance "where they don't take responsibility for anything although they are the ones that broke our agreement. Mr Joe ******* needs to do better.Avis Rent A Car
Date: 10/25/2023
Dear Mr./Ms. *******,
In regards to the aforementioned BBB complaint case# *****, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our apologies for not having your reserved vehicle available. We forecast vehicle availability based on how vehicles are scheduled to return. There are several circumstances that could cause inventory issues such as vehicles being extended, not returned on time or as agreed, returned to a different location, or breakdowns. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are scheduled, it causes us to be short on vehicles.
Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromAlex K
Date: 10/18/2023
1 starThe vehicle that was given to me at LAX airport had two tires that were extremely worn and bald, the auto-retracting side mirrors didn’t fully work so we had to adjust them into place every time we started the vehicle, the back bumper was not attached at one corner by the back wheel so it flapped the whole trip, and the reverse camera stayed on the screen for the first few minutes of driving. Ultimately, you should be concerned with Avis at LAX as this vehicle did not feel safe at all, and I am shocked at the poor level of inspections Avis does on vehicles before they are given to customers. In the future, you should inspect the vehicles Avis assigns before taking them off the lot for safety reasons.Avis Rent A Car
Date: 10/25/2023
Dear Mr./Ms. *******,
In regards to the aforementioned BBB complaint case# *****, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Avis strives to provide a mechanically sound, well-maintained fleet, and your experience is not typical. We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations. We have issued a refund of $121.59, including tax, to the card on file for the mechanical issues that you had with your assigned vehicle. Please allow 7 days for processing.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response CoordinatorReview fromGwen S
Date: 10/16/2023
1 star1 star is too much. I made a reservation and unfortunately no longer able to travel. I've been trying for 3 weeks to cancel without luck. Today I was informed that I now have to wait until the reservation passes and not picked up to receive a refund. Avis isn't willing to help resolve this matter.Avis Rent A Car
Date: 10/25/2023
Dear Mr./Ms. *****,
In regards to the aforementioned BBB complaint case# *****, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
In review of your case, we do confirm that the pre-check sign in locked in your reservation against modification or cancellation. However, we do confirm that as of October 24th, our Customer Service and Prepay Billing team have issued a refund of $424.94 as well as a voucher for one free rental day. Please allow up to 7 days for your refund to process.
Thank you for allowing us to assist you.
Sincerely,
Avis Budget Group
Customer Advocacy Response Coordinator
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