Reviews

This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

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  Avis Rent A Car

  28 Newark Airport Newark, NJ 07114

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  Avis Rent A Car

  2 Seaport Ln Boston, MA 02210

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  Avis Rent A Car

  1 Newbury St Peabody, MA 01960

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  Avis Rent A Car

  162 Boardman St East Boston, MA 02128

Review Details

• Review fromMike L

  Date: 11/03/2023

  1 star
  I rented a car from Avis at Detroit airport. I have been standing in line for over an hour and have moved 2 feet. No sense of urgency whatsoever by employees. Probably at least 10 or 11 people waiting in front of me. Will never rent from Avis again. On the other hand, I may be dead before I get my car!

  Avis Rent A Car

  Date: 11/15/2023

  BBB #: *****
  
  
  
  Dear Mr./Ms. *****,
  
   
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience caused by the long wait time when you arrived at the location to pick up your reserved vehicle. 
  
  
  
  This is not typical of our rental locations and I will be filing a report to the Detroit Metropolitan Airport location advising them of this situation for improvements. We are glad we were ultimately able to get you in a vehicle and on your way.

  
  

  
  We take great pride in taking care of our customers, so we want to make sure you are compensated for the time you lost waiting for your vehicle.  Therefore, we have issued a refund of $65.00 to the card on file. Please allow 3-5 days for this to reflect on your account. An updated copy of your receipt has been sent and should be received by the end of the day. 
  
  
  
  Thank you for bringing this to our attention. 
  
  
  
  Sincerely,
  
   
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromJason M

  Date: 11/01/2023

  1 star
  This is the worst location. The owner Merrill is disrespectful, argumentative and generally the worst customer service I have ever experienced in 25. I contacted corporate to be told they have received numerous complaints against this location. I would strongly recommend not renting from this location

  Avis Rent A Car

  Date: 11/15/2023

  BBB #: *****
  
   
  
  Dear Mr./Ms. ******,
  
   
  
  We are sorry for any trouble you were caused during your recent rental and for your poor experience. We hate to hear that you were treated rudely; that is not what we like to hear and surely don't want our customers to have bad experiences with our agents. I will be sure to get the details of your review to the appropriate team so this can be addressed. We hope to have the opportunity to assist with your future rental needs.
  
  
  
  Thank you for bringing this to our attention. 
  
  
  
  Sincerely,
  
   
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromCamrie T

  Date: 11/01/2023

  1 star
  We booked a rental car to drive from salt lake to Phoenix. The return date was for Sunday at 4pm. My husband dropped off the car and went inside. Since the Avis is connected to a hotel the manager said they would take the keys to return. We got a charge from Avis that was almost the same price as our booking price and when we called in they said we returned the car late. When we sent them all the information showing we returned the car on time, they said the drop off location was closed and so it was our fault and we wouldn’t get any money back.
  If this is the case, they should not allow a drop off time for 4pm on a Sunday when customers do the initial booking. And if you are connected to a hotel then the hotel people should not be taking keys and making it seem like a normal drop off. Very disappointed. Very dishonest. They never notified us of an additional charge and made it clear we would not be getting our money back. And it was the same price as our original booking for 3 days? Terrible customer service. We will never use this company again

  Avis Rent A Car

  Date: 11/15/2023

  BBB #: *****
  
  
  
  Dear Mr./Ms. *******,
  
  
  
  Avis values
  the relationship that we have with our travelers and always strives to do the
  right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  Once this complaint
  was received, we tried to conduct an investigation. Unfortunately, there was
  not enough information provided, and your rental was unable to be located if
  you would kindly provide us the following information below, so we can
  investigate this matter further.
  
  
  
  Reservation Number;
  
  Renter's Name;
  
  Rental Location;
  
  Exact Date/Year of
  Rental;
  
  
  
  Thank you for
  allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy
  Response Coordinator

• Review fromMasoud S

  Date: 10/31/2023

  1 star
  I rent a car in Aug 1st to 16th
  On Oct 30 they just charged my card $56 for no reason.

  Avis Rent A Car

  Date: 11/09/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *******, 
  
  
  
  We appreciate your patience during our investigation. Our review found that during the length of the rental 4 citations were issued and the 48.80 EUR relates to the admin fees assessed for the citations. Currently you have only been charged 1 admin fee but per the rental terms and conditions up to 5 admin fees per contract could be applied. Please note that you must pay the local authorizes for the actual citation. 
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

  Avis Rent A Car

  Date: 11/06/2023

  Case: ********
  
  
  
  Dear Mr./Ms. *******, 
  
  
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  We have contacted our Operations Manager to review the issues you raised.  When we have received a reply from their office, we will advise you accordingly.  We appreciate your patience during our investigation.
  
  
  
  Thank you for allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromSophie M

  Date: 10/29/2023

  5 stars
  We are from the UK and pre paid for a car to collect from Burbank Airport in Los Angeles. This is the first time we have hired a car in the US and we were unsure of the process. We cannot recommend the worker named Pape enough, even though it was 10pm at night and close to their closing time, he had so much patience with us and explained everything to us. He went above and beyond his job and we can’t thank him enough, absolutely exceptional service. I’m not sure how much you pay your workers, but this guy deserves a raise! Still the best service we have encountered in LA.

  Avis Rent A Car

  Date: 12/15/2023

  BBB Review #*****
  
   
  
  Dear Mr./Ms. ******, 
  
   
  
  Thank you for letting us know about the service you received. Our customers' impression of, and satisfaction with, our service is most important to us. We understand that the service we provide is important in your decision to utilize our service in the future. We will be happy to make sure that Pape gets the recognition they deserve. 
  
   
  
  
  
  Thank you for choosing Avis.
  
   
  
  Sincerely,
  
   
  
  Avis Customer Advocacy Response Coordinator

• Review fromKatarzyna K

  Date: 10/28/2023

  1 star
  Rented an electric car from Springfield MO airport and was lied to twice that the car was going to make it to KC. It didn’t and I was stranded half way there; spent 2 hours charging it enough to go back home. Will never use them again

  Avis Rent A Car

  Date: 12/15/2023

  BBB Review #*****
  
   
  
  Dear Mr./Ms. **********,
  
   
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
   
  
  Avis strives to provide a mechanically sound, well-maintained fleet, and your experience is not typical. We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations. We are filing a report advising the Springfield-Branson National Airport location of the condition of this vehicle for future improvements. 
  
  
  
  We appreciate you taking the time to let us know about this issue. Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  
  
   
  
  Sincerely,
  
   
  
  Avis Customer Advocacy Response Coordinator

• Review fromPaul C

  Date: 10/27/2023

  1 star
  Rented a car to go from Greenville NC to Syracuse , NY , from one airport to another. I clearly stated this upon renting it. Was charge $112 rental fee and was told I was paid in full. I returned the car , no issues and the next day a $305 charge appeared on my CC . Called to ask why and was told because I returned the car to another location I was charged the extra fee. I clearly stated this upon renting it and yet at no time was told this fee would be charged. Why not just charge the whole fee upon renting it. Because I wouldn't of rented it that's why. I could of flew home cheaper..!! Clearly unfair business practice if not fraud. But because it's in the fine print , I believe my hands are tied. Renter beware Disgusting..!

  Avis Rent A Car

  Date: 11/03/2023

  Case ********
  
  
  
  Dear Mr./Ms. ******,
  
   
  
  Thank you for giving us the opportunity to address your concerns. 
  
  
  
  From our investigation, we did confirm that you booked a round trip reservation to be picked up at our Pitt-Greenville Airport (PGV) location on October 26th and returned to the same location on October 27th. As clarified on the rental contract as well as our terms of use, renters agree to return their assigned vehicle to the location listed on their agreement. As you instead returned the vehicle to a location in another state outside of your rental agreement, you were billed a one-way fee. To avoid such fees in the future, we do advise including your intended destination in your booking details. Our Location agents and Customer Service agents can also provide information about rate or fee charges if travel changes are brought to their attention prior to returning a vehicle at a time or location differing from what is shown on the contract.
  
  
  
  We hope this information is helpful to you. Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  
  
  Sincerely,
  
   
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromDavid P.

  Date: 10/27/2023

  1 star
  We rented an **** car to drive from *********, ** to *** Airport, less than 100 miles away. The car had extensive scratches and dents on it when we picked it up (we took pictures). When we returned the vehicle at ***, the **** employee looked at the pink sheet showing the damages, checked for new damage (there was none) and said Youre good to go.About 4 weeks later we received an invoice from **** collection agency Sedgwick for over $4700.00 claiming that we damaged the car. We had received no communication from **** that there was even an issue. ******** could not supply us with documentation of the alleged damage. Two e-mails to **** asking for assistance and documentation were to an avail. **** customer service said once a claim was turned over to *******, they could not/would not help us. After we supplied the pictures (twice) to Sedgwick with the date, location, and time stamp, ******* resolved the claim in our favor and closed the case.This seems like extremely poor check-in business practices at *** or a possible scam for bogus damages. We have been good customers of **** for years and to summarily hand an unsubstantiated (and untrue) case to their collection agency within days of the rental period is an awful way to run a business. **** has lost us as customers.

  Avis Rent A Car

  Date: 11/08/2023

  Dear Mr./Ms. *******,
  
   
  
  In regard to the aforementioned BBB complaint case# *****, thank you for giving us the opportunity to address your concerns.
  
  
  
  We are sorry for any trouble you were caused during your recent rental and for your poor experience. We are fully aware that providing good service is a major factor in separating us from the competition. To learn that we have failed to provide you with the level of service you would expect from us was perhaps as disappointing for us as it was for you. We take this commitment to our customers very seriously and a copy of your comments has been forwarded to the responsible department for review and correction.
  
  
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.
  
   
  
  
  
  Sincerely,
  
   
  
  Avis Budget Group
  
  Customer Advocacy Response Coordinator

• Review fromRobert R.

  Date: 10/25/2023

  1 star
  I have used **** for a long time for business travel and vacation but not anymore. I reserved a full size SUV 2 weeks before a business/vacation trip. I received numerous confirmations that my rental date was coming up. We arrived at the *********** location about 15 minutes before my scheduled pick up time on October 16th 2023. I walked up to the door and it was locked with a sign that said no cars available. Nobody was at the counter. I called the locations phone number form the parking lot and an employee answered and I said I'm here to pick up my rental. He said I don't have a vehicle for you. I asked if the vehicle was on its way and he said he didn't know. I asked him if he would check to see where my vehicle was and if it was on the way to the location. He said no but he would take my phone number and call me when it arrived. We waited for about 20 minutes and watched an Uber driver drop off a couple and they went to the door and he unlocked it and let them inside and then locked the door back. I called again and asked if I could come inside to discuss this with him and he said no and did not like our attitude. He never called and left my wife and I stranded. We tried going to another **** location to get assistance but apparently they are all franchises and operate independently so they could not help us. We tried calling the ******************************************** circles. Its an international line and they cannot even contact the **** locations to resolve any issues. Complete waste of time.

  Avis Rent A Car

  Date: 12/15/2023

  BBB Review #***** 
  
  Avis Case ********
  
   
  
  Dear Mr./Ms. *******,
  
   
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Reports such as yours are most appreciated since they help us target and correct areas of service which might be improved.
  
   
  
  We forecast vehicle availability based on how vehicles are scheduled to return. There are several circumstances that could cause inventory issues such as vehicles being extended, not returned on time or as agreed, returned to a different location, or breakdowns. We do our best to accommodate every rental but sometimes if vehicles aren't returned when they are scheduled, it causes us to be short on vehicles.
  
  
  
  Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of Avis's usual high standards, and that the responsible manager has been contacted to prevent any recurrence.
  
  
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  
  
   
  
  Sincerely,
  
   
  
  Avis Customer Advocacy Response Coordinator

• Review fromDylan H

  Date: 10/24/2023

  1 star
  I rented a car at the Portland Airport recently and was going to return the car in Boston. I used AVIS points to help with the cost and was quoted $94 dollars including fees. They did not have the car type I asked for, and weather cut my plans short, so I returned the car to the Portland airport early. Instead of $94 I was charged $1700+ with the explanation "you rented a different car and returned it to a different location"
  1. I rented a different car, because the one I requested was not available
  2. My initial $94 quote included an extra fee for the one way rental... if anything, returning it to original location should have made the price go down!
  Upon multiple back and forths with customer service and the Portland manager they have gone silent and have not refunded the full amount. I have been a loyal AVIS customer for a long time, this may be the last time I use them
  My case number was ********

  Avis Rent A Car

  Date: 10/25/2023

  Dear Mr./Ms.*******,
  
  
  
  In regards to the
  aforementioned BBB complaint case# *****, thank you for giving us the opportunity
  to address your concerns.
  
  
  
  Avis values
  the relationship that we have with our travelers and always strives to do the
  right thing. We apologize for the inconvenience this matter has caused.
  
  
  
  In review of your case, we did confirm that our Customer Service team processed an adjustment of $100.00 on October 14th and an adjustment of $900.00 on October 18th in recognition of the rate default after location and vehicle changes. A copy of the current receipt has been sent to your email on file for your records. 

  
  

  Thank you for
  allowing us to assist you.
  
  
  
  Sincerely,
  
  
  
  Avis Budget Group
  
  Customer Advocacy
  Response Coordinator