Reviews

This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

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  Avis Rent A Car

  28 Newark Airport Newark, NJ 07114

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  Avis Rent A Car

  2 Seaport Ln Boston, MA 02210

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  Avis Rent A Car

  1 Newbury St Peabody, MA 01960

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  Avis Rent A Car

  162 Boardman St East Boston, MA 02128

Review Details

• Review fromBrenda B

  Date: 07/08/2024

  1 star
  I made my reservation with an Avis agent instead of online. I thought I was going to need the car from Tuesday to Sunday but possibly would have to drop it off early. The agent advised me not to book it at the "pay now and save rate". They would not refund for the days I didn't have it. So I reserved it at the higher rate just in case. It turned out that I did need to cut my trip short and return the car on Thursday. And guess what, NO REFUNDS! What a scam! So, it would have been cheaper to book at the Pay now & save rate. Complete rip off! Never again! They got me once but they won't have a second shot at me.

  Avis Rent A Car

  Date: 07/09/2024

  BBB #*****
  Avis Case: 66011649
   
  Dear Mr./**************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  Rate structures are dependent on car availability, location popularity, and many other factors. This is why prices can fluctuate on a minute-to-minute basis. Unless its an advertised special offer, there generally isnt one set rate for a particular type of car, but rather a range of prices depending on the length and dates of your reservation. Even with special offers, the advertised rate usually applies to a limited supply of cars which varies daily by make and model at each location.
  
  While you did reserve a weekly rate, the vehicle was only in use for 3 days, and the rental was billed at the daily rate indicated on your signed agreement in the Estimated Vehicle Charges field. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromJeremiah N

  Date: 07/07/2024

  1 star
  Rented from Avis from 2023 to 2024 yes from 2023 to 2024 a long time. when all of a sudden they raised my rate, changed my agreement also ended the agreement that was set to auto renewal when returning the car the fee was astronomical they took advantage of a small person who needed their service at the time. I never agreed to the change of my agreement never signed anything. When contacting support they didnt give a dam and would not change the amount I was charged. Company is terrible to loyal customers.

  Avis Rent A Car

  Date: 07/09/2024

  BBB Review#: 33592
  Case: 63449687
  
  Dear Mr./****************, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We have checked our records and show that you were renting with Uber, as part of the Uber program your rental is renewed weekly for up to 8 weeks. We show that on March 4th, 2024, when we tried to renew your agreement your **** card declined our hold attempts. This caused your rental to go past due, as this was not rectified our Loss Prevention Team got involved and started trying to contact you about the rental being past due. Our records show that these attempts went unanswered until we hired a 3rd party repo team to locate and repo the vehicle. 
  
  The vehicle was not returned until it had been past due for 18 days, due to this you were charged late fees and loss prevention fees. I do show that our **************** Team as a gesture of good will did remove the late fee on March 24th, 2024, which was a credit of $316.31. The remaining charges were upheld. 
  
  Thank you for allowing us to assist you.
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromRichard T

  Date: 07/07/2024

  2 stars
  Bottom ********************** employees at ********************** Rent-a-Car at ******************************************************************** need to be informed to stop telling people they can split payments across credit cards at the end when they cannot. This lying and false expectation on the front end produces unhappy clients. It costs a lot of money to rent cars now, and when you upgrade to larger cars for larger groups riding together, you need to know in advance that one person has to initially foot the entire bill so there is not an unpleasant surprise at the end with customer service agents that look at you like you are from **** for being a little annoyed. If they are being honest about being able to split the bill with the computer up, they could simply wait after we leave and try the split again when it is working instead of putting us all out. I personally would not have rented the car if we weren't told on the front end that they could split it out across credit cards with no issue.Specifically: Told us we could split the bill at the beginning between 2 credit cards and there were multiple parties sharing the large Jeep Cherokee SUV that was returned on 7/7/24. When we returned it, they said the computer was down so they couldn't split the bill. However, the computer seemed to be up to take the money on one card, so they should have just owned up to the fact that they didn't know how to split it between 2 cards when we rented the car and stop telling people on the front end they can do things that they are not able to. It was a banking nightmare where we had to setup Zelle accounts, setup bank transfers, and make extra credit card payments in order to properly split it all out.

  Avis Rent A Car

  Date: 07/09/2024

  BBB Review#:33584
  
  Dear Mr./******************, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator 

• Review fromHeather J

  Date: 07/06/2024

  1 star
  The worst car rental experience I have ever had. It took over an hour to get the car. No one signed out the car. We took pictures. On return no one was there left in a parking spot. Received a text saying all is good . Three weeks later on my credit card a bill for $600 for damage. I contacted Avis ****** about this They forwarded it to Avis International. After several emails and me Sending my pictures they sent pictures I cant tell If its the car I rented. Avis international said I have no. Alis proof Avis ****** where I booked through said OH sorry we cant help you . Never again. I rented from National three weeks later in ****** as well. A delightful experience Avoid. Id get and **********************. They are a little cheaper but their customer service isnt worth a little savings

  Avis Rent A Car

  Date: 07/08/2024

  BBB Review#: 33580
  Case: 64991148
  
  Dear Mr./******************, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We have contacted our Operations Manager to review the issues you raised.  When we have received a reply from their office, we will advise you accordingly.  We appreciate your patience during our investigation.
  
  Thank you for allowing us to assist you.
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromSabastian M

  Date: 07/05/2024

  1 star
  I will never rent from this company or location. I bought a lemon and got a lime. Knowing about this site's bad reviews, I would never have rented from them. I rented a RAV4, and they gave me a Buick the size of a ****** Camry. The manager dared to tell me, in so many words, that I was stupid for knowing that my RAV4 was more significant than the Buick. Be careful of the vehicle they give you. I was going on a business trip and thought Avis had the ethical standards to provide the car I rented. There was no respect or understanding for the customer and their needs. These are bad business practices that are not ethical and right. I will contact a lawyer for these practices that many other customers have issues with. There is no transparency here, so expect lies and justification for unethical practices. As a customer, I should have been informed of the difference in the vehicle but they charge me the same rate as a RAV4 when they are different sizes. I OWN A RAV4!!! NEVER AGAIN!!!

  Avis Rent A Car

  Date: 07/06/2024

  BBB Review #*****
  Avis Case: 66197027
   
  Dear Mr./****************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  When you rent a car, you do not rent a specific model, but a category. For this reason, it cannot be guaranteed that the model you see in the images is the model you receive. An example is provided for logistical reasons and availability, but it will be a different model. Several models have similar characteristics in terms of size and quality and thus define the price of the designated category. We do confirm that you reserved an Intermediate SUV, which was the vehicle class assigned to your rental. 
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromSarah B

  Date: 07/05/2024

  1 star
  This company charged me an extra day and toll charges I didnt use. I would like a refund for the extra day and a refund on toll charges. They lied about my return and didnt have an orderly return process. I returned my car at 7/3 at 4:14pm with a time stamp. They never emailed me the receipt then charged me an extra day. **************** could not resolve the issue. They also charged me $77+ in tolls that I didnt use. I will never use this company again. I rent all the time and this was a terrible experience. They cant be trusted.

  Avis Rent A Car

  Date: 07/08/2024

  BBB Review#: 33559
  Case: 66192160
  
  Dear Mr./**************, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We have checked our records and show that you have already resoled this matter with our **************** Team and the additional day and toll charges were removed from your rental. 
  
  Thank you for allowing us to assist you.
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromMakayla S

  Date: 07/05/2024

  1 star
  We rented a car from Avis 5/24-5/26. When dropping the car off we were told the car looked good and we were good to go. A few weeks later we get a letter from Avis stating we broke the windshield and owe them $600. We requested proof that the windshield was broken (which it wasnt) with pictures, and a work order. They sent a work order and the date was 5/5, which is before we even rented the car. We said thats not the date we rented the car so you are contacting the wrong people. They came back with the same work order for the same car for 6/17, which again is well after we rented the car. We were still waiting for the other proof that it was even broken and they could not provide anything else. We told them we were not paying for damages we did not do and they responded if we rebook with them they wont charge us. We will obviously never book with them again so we didnt and then my card got his with a $600 charge from them. They are scammers and stealing our money from something we did not do and they do not even have proof to show that the windshield even needed replacing. DO NOT RENT FROM AVIS THEY WILL STEAL YOUR MONEY!!!

  Avis Rent A Car

  Date: 07/08/2024

  BBB Review#:33555
  
  Dear Mr./************, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator 

• Review fromLeslie B

  Date: 07/04/2024

  1 star
  I wish I could leave a negative or zero star review. World's WORST customer service. Replacement car (1st one had faulty brakes) was delivered and when I drove it the next day I noticed a strong stale cigarette smell. The day after that I noticed the sticker that said smokers would be charged $250 for cleaning so I tried calling to report the smell so I would't be charged. I tried every number on the folder and none of the options were relevant and I couldn't speak to a live person and kept getting looped back to all the irrelevant options. Finally spoke to a person who gave me the customer service number (which is NOT on the folder). Many irrelevant options again, none of which were a live person. I finally started just punching options randomly until someone answered. She said I should have called immediately (which I had been trying to do) and refused to guarantee that I wouldn't be charged for cleaning and refused to put me through to her supervisor because "I am customer service". I WILL NEVER USE ********************** AGAIN. There is also no way to contact AVIS directly to complain about customer service. The roadside assistance people who brought me the replacement vehicle were, however, very helpful. They should train AVIS.

  Avis Rent A Car

  Date: 07/05/2024

  BBB Review #*****
  Avis Case: 66080174
   
  Dear Mr./**************,
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromClaus D

  Date: 07/02/2024

  1 star
  I have called AVIS more than 15 times on this. October 2022 I rentes a car for pick up in ******* aport 21 day June/July 2023. I prepaid the whole rental and for a contract on that. When picking up the car in ******* I declined insurance and got a contract copy of that. I returned the car in ******* and was charged a new rate much higher rate (appx 3 times higher incl insurance which I had delinked ). There was a damage to the car which I / my credit card should pay for but not the increased rate. I have been talking to Avis bi weekly ever since to make pay back what they overcharged on the credit card but the say there is nothing they can do. Basically they have overcharged me with appx $ 2000 but cant do anything about it now ?Any advice to proceed ? Claus

  Avis Rent A Car

  Date: 07/05/2024

  BBB Review #*****
  Avis Case: 57288247
   
  Dear Mr./********************, 
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  If you have liability reduction in case of a damage (CDW - collision damage waiver) and the vehicle, keys, any accessories or any vehicle documents are damaged and you are responsible for the damage, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement plus a damage or theft processing fee in accordance with Section 6 of General Conditions of Rental in the amount of ***** EUR or the excess, whichever is less.
  
  Depending on car group rented, customer is liable for an amount ranging between ********* EUR and ********** EUR if Collision Damage Waiver (CDW) is not taken. Purchase of CDW reduces liability to an amount between ****** EUR and ******* EUR depending on car group rented.
  
  In this case, the *** for the vehicle class you used was a maximum of ****** EUR. The damage charges billed to you fall in this category.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
  
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator
  
  

• Review fromOliver S

  Date: 07/02/2024

  1 star
  My name is *********************** MVA ********, complaint case ID ********. I have been renting monthly with your company multiple times and Id like to officially file a complaint against the so-called manager and/or owner/franchisee (thats how he identified himself to me) of the Avis/Budget location at ************************************* (location SM8, which in a later call today to your corporate office, it was confirmed that location is corporately owned. Therefore, he lied to me). I think his name is **** or something similar, he refused to identified himself by name.He had a condescending, arrogant tone towards me, xenophobically belittling me, always being resistant and rude the few times I interacted with him.I had called before asking if it was possible to have access to lower monthly rate considering Ive been on a mini-lease and rent monthly, he never returned my calls and when I finally was able to reach him on the phone, he was extremely rude.What motivated me to reach out to Corporate and file a complaint is that I visited the location inquiring about possibly changing cars because of personal preferences and multiple serious scratches the previous renters caused on this car (documented with pictures when I rented the car) that have embarrassed me in front of my corporate superiors. **** not only refused to change cars, but he asserted that as the owner/franchisee, he can ask me as many questions as he wants as to why I am interested in changing cars and he has the right to refuse service and/or cancel my current rental as he pleases in a very sarcastic, passive aggressive way.1 - Is he the owner/franchisee of that location?2 - Can he cancel my current rental?3 - Refuse renew next month?4 - Does his behavior align with Avis/Budgets policies, values, *******************

  Avis Rent A Car

  Date: 07/04/2024

  BBB Review #*****
  Budget Case: 65995249
   
  Dear Mr./**************,
   
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Reports such as this are not taken lightly and the inappropriate behavior you encountered at the ****************** location will be addressed with the location senior management urgently. As you can understand, Avis **************** is not privy to the details of the actions taken as these records are restricted to the individual employees personal files. Again, the behavior you experienced is considered highly unacceptable under any circumstances and we can assure you all necessary actions will be taken to ensure this is stopped.
  
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.
   
  Sincerely,
   
  Avis Budget Group
  Customer Advocacy Response Coordinator