Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 10/29/2022 Stock Number: FM104031A Issue: DCH Required me to pay a "Government fee" of $411. They explained that this fee was for them to process and provide vehicle registration and license plates. They explained that this was a required fee and would not allow me to take the fee off and register the vehicle myself. I bought the vehicle on 10/29/2022. The vehicle's temporary registration expired ************************************************************************ plates until mid December. At that time, DCH explained the Colorado DMV required DCH to have me sign and return a ***** of ******** form which would allow them to act on my behalf when dealing with the **** DCH asked me to sign a "blank" copy and allow them to complete the rest. The form is required to be notarized, and I was told they would notarize my blank copy as they have a notary on staff. This felt illegal, so I signed and notarized a complete form and mailed to them. DCH has been unresponsive and unwilling to help, with responses such as: "We got word from the ****..they also mentioned it will take 1.5-2 months".DCH will not provide me any further information and has begun ignoring my request for updates. The *** states specifically: NOTICE TO AGENTS: BY EXERCISING POWERS UNDER THIS DOCUMENT, THE AGENT ASSUMES THE FIDUCIARY AND OTHER LEGAL RESPONSIBILITIES OF AN AGENT UNDER ************.DCH has a fiduciary responsibility to act in my best interest and is not doing so. I just want one of the following:1. Return of my funds paid for registration/plate 2. My registration or plates

  Business Response

  Date: 03/07/2023

  ************,
  
  To reiterate our conversation today, we are currently working on your Colorado DMV, and we will refund you the $411 DMV Fee.  We understand your frustration, and we apologize for the inconvenience.
  
  Thank You

  *******************

  Customer Answer

  Date: 03/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Upon receipt of the license plates, and the refund, I will be satisfied with DCHs response and handling of the matter.

  
  Regards,
  
  ***************************