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Business Profile

Freight Forwarding

Marine Transport Logistics, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Marine Transport Logistics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Marine Transport Logistics, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello My name is Bamiduro *******************************. I have some vehicle ship to this company location in three years ago and all my cars where delivered to the yard. i sent another $1400 to Marine Transport logistics Business account. which they promise they will start shipping my vehicle and yet nothing was done. I was scammed for over $30000 dollars with the total amount of the goods and yet my business suffer , i was detain and just gaining my freedom. i email the ******* embassy in ******* and nothing was done. i email thier business and they stop responding to my email. please if there is any help to receive my property or money please anyone should help me, i have family and i have lost all my property in paying debt to people who work hard to give me money to pay this company to ship cars. please am begging the ************ to help me get my property back from Marine Transport Logistics.

      Business Response

      Date: 10/04/2023

      i already provided the attached files where you can see that the customer was answered, but failed to pay for the services.

      his cargo was salvaged. The customer owes just for the storage charges over $12,000. He disappeared for 3 years, and

      than started claiming his cargo back. I think this is how they do business in Africa, where everything is free.

      Customer Answer

      Date: 10/23/2023


      Complaint: 20648770

      I am rejecting this response because:

      I have made a report before and the report was closed by BBB due to the fact i dont respond back in time.. The report ID is Re: ID # ********- **********************, she lied about me not email or communicating with the company for over three years, that is a total lie. I contact the company to RORO one single car for me out of 8 cars i have with there company and also that i will pay the sum of $10,000 as the storage fee for all the vehicle, they agreed and said i should wire $1400 as storage for a single car, and i did , i attached the wire transfer. after they receive the money, they sent me useless invoice and promise to ship which they did not ship till today, for three years , i am having a court cases and going to police station, selling my property to pay people who work hard for there money and entrust me with it to purchase a car for them, THIS COMPANY IS A FRUAD AND I AM GOING TO MAKE SURE EVERYONE KNOWS. THEY ARE DOING ILLEGAL WORK IN ******* AND I DONT THINK THEY ARE IN BUSINESS TO SHIP ONLY VEHICLES. I CALL THE ****** SHE STOP PICKING AND RESPONDING BACK TO ME . I NEED ******* AUTHORITY TO CHECK ALL THE ACTIVITIES, PLEASE BECAUSE SOMEONE ELSE WHO DONT HAVE PROPERTY TO SELL AND PAY BACK CUSTOMERS MIGHT JUST COMMIT SUICIDE . I THANK GOD FOR MY LIFE I DIDNT END UP LIFE THAT. I NEED MY MONEY AND MY PROPERTY AND IF THIS FAKE COMPANY INSIST THEY HAVE SALVAGE IT, I NEED THE DOCUMENT CONFIRMING THE SALVAGE THANK YOU Feb 2019. Total amount of Vehicles with there business is $30,000 I wired another sum of $1400 They are to load a 40ft container to *****. I want a refund of the $1400 wired to there company They stop responding to my emails



      Regards,

      ***********************************

      Business Response

      Date: 10/23/2023

      Dear BBB, the way this gentlemen responded to you he was responding to MTL years ago. If you will need the numerous of email correspondence between MTL and Mr. **************** can provide you with that. This gentleman refused to the services MTL offered to provide him, refused to the payment for the freight  to Africa, refused to cover storage fees at our

      ** facility

       

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