Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Storage Units

Istorage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contract that I signed with the NSA Storage on September 12, 2025 indicated that the storage unit was at ** ***** ****, ******, New Jersey *****. The purpose of the storage was to place my items and furniture from ***** ****** ***** *****, ******, ***** *****. However, on October 1, 2025, at 8:00 21, when the movers arrived to deliver my moving items and furniture from ******, ***** *****, we were unable to access the unit because it was locked and nobody responded to my phone call at ###-###-#### for assistance with the problem. Hence, I had to arrange for the truck *****to take the truck to my daughter's house at *** **** ***** *****, ******, ** *****, to unload it on her premises.

    The next day, October 2, 2025, when I called the Storage Facility at ###-###-####, a woman named Angie indicated that the storage unit was located somewhere else. However, the contract specifically states that the storage space is located at ****, ** ***** ****, ******, ** ***** (see the attached page of the contract, which indicates the address of the storage space).

    I had already paid $174.49 deposit to NSA Storage and want the money refunded.
    This is an irresponsible and deceiving business attitude, considering I paid a significant amount for that delivery from *****.

    Business Response

    Date: 10/06/2025

    Hello and thank you for the opportunity to reply to this complaint.  This is NOT a customer of State-Wide Moving & Storage New Jersey.  We also do NOT service *****.  Please inform the complainant that this particular complaint was filed against the incorrect company.  We sincerely wish the complaint the very best of luck with the correct and responsible company.  Thank you.

Istorage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.