Business ProfileforBrooklyn Kayak Company

I now have a boat thats utterly useless to me. First issue was the shipping. The shipping company is horrible and I had to drive 3 hours one way to pick it up from their warehouse so I didnt have to chance waiting several more weeks. When I picked it up the seats were missing. It is impossible to get anyone at Brooklyn Kayaks customer service on the phone and they definitely wont respond to your emails other than auto reply. I got lucky and the owners phone number was on the bill of lading. Not as the shipper but as the bill to contact. I got him on the phone and by the end of the day he sent the seats through *** which was awesome for him to do. I offered to pay for the expedited shipping but he said no, that he covered it. MAIN ISSUE:When I got it home and unwrapped it was missing the serial number. Some have a sticker somewhere have a plate, this one has nothing. I texted the owner and told him I received the tracking number for the seats, thanked him, and told him of the new issue. He asked for pictures of the boat which I sent. He then told me that yes it was missing and that customer service would take care of it and if not to let him know. I sent several emails and placed countless phone calls to customer service. Finally they called me back after trying to reach them for two days. The person I spoke to said they would issue a serial number for it, mail me the certificate of origin, and email me a copy by the end of the day. Didnt happen. Ive called customer service repeatedly with no answer. *** called and texted the owner with no response. All I need is an emailed copy of the certificate of origin with a serial number and I can get it registered. Problem solved. Without it, its useless. I bought the boat, motor, and motor mount all at the same time. They know that I have to have that paperwork to get it registered.