Complaints

This profile includes complaints for Matt Blatt Mitsubishi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Matt Blatt Mitsubishi

  501 Delsea Dr N Glassboro, NJ 08028-1452

  
• 

  Matt Blatt Mitsubishi

  1210 Delsea Dr N Glassboro, NJ 08028

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******* ******** bought this car on august 26 *** x1 i took it to Matt Blatt *** to get an oil change and check some lights that had came on the car on 1/29/2025 they did my oil change said come the next day to see whats goin on with the lights that popped up they ended up sayin its a steering angle sensor programming that needs to be done and it will be 735$ I also asked them to check out my tire since the right front passenger side keeps goin flat they informed me that I need the front 2 tires changed and that will be 690$ plus tax when I got the car they told mi if I get the extended warranty that it covers everything that goes wrong with the car so I ended up getting the extended warranty now they want me to pay like 1400$ I dont know whats going on because now my check engine light came on this is ridiculous I only had this car for 5 months bout to be 6 months car has low mileage so I dont know what they Did to my vechile on 1/30/2025 for my check engine light to come on now I really need yall help cause I feel as tho they are trying to get more money outta me I already pay almost 800$ a month for the car and 205$ for there extended warranty and I know if I go there and tell them now that my check engine light is on they gonna charge me more can you please find out whats going on I gladly appreciate it

  Business Response

  Date: 02/14/2025

  Just called the customer and left her a message to call me to see what we can do to help her. Called her at number ************ at 10:11am on 2/14/25

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle in July of 2023. I come to find out a year later that Matt Blatt Mitsubishi in Glassboro gave me an incorrect VIN. I tried to correct the issue and the dealership is acting as if this happens all the time. The manager texted me and said we would figure this out. Never seen the manager. I, instead, saw and spoke with the same salesman that sold me the vehicle. He admitted "this happens, it happened in the past, as well." Then, when I was explaining to the salesperson, ****, that the manager, *******, said we would meet to discuss what the options are, as I did not want to deal with the burden of owning a vehicle from Matt Blatt, I was made out to be stupid almost. Another manager came over and talked down to me. I have never dealt with such unprofessionalism in my life. I want the issues solved and I want that company to contact me, further up then whom I already spoke with.

  Business Response

  Date: 07/29/2024

  Dear ********,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the *** issue with your vehicle purchase.
  
  We understand the seriousness of the situation and want to assure you that we are actively working to correct the paperwork mistake. As discussed during our recent conversation, we have already taken steps to resolve the *** discrepancy and are in the process of ensuring all necessary corrections are made with the banks and relevant parties.
  
  Our General Manager has spoken to you on the phone and apologized personally for the oversight. We deeply regret any unprofessional behavior you encountered during your interactions with our team. We take such matters seriously and are committed to providing respectful and professional service to all our customers.
  
  We appreciate your patience and cooperation as we work through the remaining steps to finalize the corrections.
  
  Please feel free to contact us directly if you have any further concerns or require additional assistance. We are here to ensure that this matter is resolved to your satisfaction.
  

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 F-150 from Matt Blatt and during the transaction I informed them that I needed the trailer brake system on the truck. They agreed to put the *** trailer brake controller in the truck. When I picked it up the salesman and manager decided to have an aftermarket controller put in. They said the company had installed it was very good and that the controller was flashed to the truck. Well that was a lie as I found out when I tried to go camping for the first time over memorial weekend. I took it to ******************* of ************* and now have to have the truck rewired to factory spec so that I don't have a useless tow vehicle sitting in my yard. The salesman from Matt Blatt will not even call back to resolve this issue. I would like for them to pay for the damage they have done to the truck.

  Business Response

  Date: 06/17/2024

  Thank you for your feedback and for bringing these concerns to our attention. We deeply regret the frustrations you've experienced.
  Our General Manager, *******, has been in contact with ***. We are working to get the trailer brake controller fixed through **** and will be taking care of the bill.
  We appreciate your patience and understanding.
  

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  O4/22/2024 husband brought *** in for an oil change. According to the free multi point inspection the tires were a 6 out of 10 and alignment was off. However, we purchased new tires and alignment approximately 3 weeks ago. After waiting for the person who supposedly did the the original tire change and alignment to come in was then told fixed alignment but tires were good. I totally doubt their statement because how does a 10 go to a 6 and then back to a ten? Four point difference within 2 hours? Plus was the alignment ever done to begin with? I know for a fact we never ran over any pot holes or other surface which could have affected the alignment. Makes me question if we truly needed new tires at all. Plus had to wait approximately an hour and a half vs time for an oil change. (Was 1st in line so no wait time for oil change)

  Business Response

  Date: 05/07/2024

  We at Matt Blatt Team regret learning about your past experience. Our team takes pride in providing excellent customer service, backed by over 30 years of experience. Upon investigation with our General Manager, ***, he was able to reach out to you and addressed the issues you encountered. Our Matt Blatt Team values the opportunity to rectify any concerns and looks forward to the chance to work with you again in the future. Safe travels!

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car needed a battery and the only place that had it was matt blatt auto department they put it in the next day my car won't start we thought it was the battery took it back then they told me it was the starter ok put it in got it home same problem not starting its been back and forth with them they said they don't know what is wrong with it now been with them for 6 days now no answers from them my girlfriend drove us down to see what they are doing my car wasn't even been work on yet they are very nasty in the auto department they don't call me at all to let me know what is going on with it I told them I'm no putting no more money out

  Business Response

  Date: 12/06/2023

  After reviewing the details and understanding the intermittent nature of the issue, we acknowledge your frustration.
  In light of the ongoing challenges, we have initiated a refund for the services provided. Additionally, we recommend consulting with a ******* dealer, as they may offer more specialized expertise in diagnosing and resolving the issue with your vehicle.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I bought a vehicle at the end of August at Matt Blatt *** in Egg Harbor township, **********. We walked away with one key fob. We just recently got the second one after a couple weeks of waiting. I went to start my car and found that the key fob separated from the key and all that was on my key ring was the key. I went back to *********************** and complained that we just got this key and the fob separated from the key and it's gone. They told me it was my responsibility that I made it happen by pushing on it and I did not make it happen. It is very hard to separate the key from the key fob. I had a ******* key fob for 5 years in my pocket and it never happened. They told me I had to pay for it after 3 weeks of having the key fob. I feel they should pay for another key. Obviously something was wrong with the key fob. Thank you

  Business Response

  Date: 09/25/2023

  Hey *******. We regret your and your wife were not happy with our service. Our General Manager, ***, will be reaching out today if he hasn't already. We will be replacing the keyfob. Thank you.

  Customer Answer

  Date: 09/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Looking forward to hearing from *** and appreciate his efforts to resolve this for us, Thank you.

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a 2020 **** expedition from Matt blatt Mitsubishi in Glassboro **********. On approximately day 50 of owning the vehicle the tray I noticed that the transmission was acting unpredictably. The transmission would skip out of gear lose all driving power and go into limp mode even though youre already going 50 mph. I brought it to Matt blatt to be looked at Matt blatt said because its a **** it Has to go to a **** dealership. We brought it to a **** dealership on the direction of Matt blatt the **** dealership said that it needs a transmission rebuilt there are are known issues with this specific transmission, there are TSBs but no recalls. **** has ordered the parts to repair the car however the parts are not expected for another month and I have been without a car for two months already. my warranty company that I purchased secondary when we bought the car does seem to be picking up the bill for the repair. However I do not understand how **** can have such known manufacturer issues with this transmission and not be required to repair the vehicle replace the transmission or give a adequate loaner to someone experiencing these issues. I would like for the transmission to be replaced in an expected appropriate amount of time we have already been waiting two months and are expected to wait an additional month or replace the vehicle. Or pay a reasonable accommodation for our loss

  Business Response

  Date: 10/11/2022

  Unfortunately there was no way that we would have known that the transmission would have problems almost 2 months after we sold the vehicle.  To make matters worse, the parts delay was unforseen as well.  We can easily say that it's not our fault, it's just unfortunate.  However, we've been around too long not see the value in helping our customer out.  We'd like to offer them compensation of $1000.00 for the problems that they have had.  I hope that shows that we care, even though it was not preventable.  Please let us know and we'll have the compensation ready for them

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
    This Should have been sent to ****************** the manufacturer of the **** Expedition and the 10speed automatic transmission NOT Matt Blatt. I am sorry that I *** not have written my response more clearly to start. Matt Blatt thus far has been accommodating. Despite the situation being rather inconvenient and I regret our purchase of this vehicle.  

  
  I want to point out that this complaint should have been sent to ************ **** motor company is aware that the 10-speed transmissions in the echo boost motored trucks and SUVs have this significant and unsafe issue. They issued a TSB to its repair facilities but that does not require **** to modify or repair the issue adequately but instead passes on the expense to other warranties, Shops, or consumers.

  My family (wife and 3 children ) and I were in the vehicle while we attempted to merge onto a busy roadway then the car fell out of gear, made a violent shudder, and reduced power presumably to save the vehicle from catastrophic malfunction. My family and I were put in a very unsafe situation. Other vehicles had to suddenly stop to miss our disabled vehicle as I frantically tried to move our vehicle out of the way. This happened several times and could be reproduced on demand when I drove with the repair facility.

  
  Thank you Matt Blatt Mitsubishi for the offer of 1,000$ but I decline under these pretenses. **** should make both of us whole, you for any undue expense or inconvenience. And me for my time, inconvenience, 3 months of not having an equally suitable vehicle, the worry, and concern of a very expensive purchase malfunctioning again, and any future issues that *** arise given the state of this known transmission issue.   
  
  ****************************;

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, 2022 I purchased a 2022 Mirage from Matt Blatt Mitsubishi and was told by the Finance Manager ************************* that I would be on the loan for my vehicle. My son cosigned the loan for with ************** Services. I have come to find out that I am not on the loan and the whole purpose was to help me boost my credit. I also have numerous issues with the vehicle and a/c, the radio, and transmission issue have not been fixed to my satisfactory. I am demanding answers and not getting any.

  Business Response

  Date: 07/25/2022

  Hello. We do apologize for the negative experience. Our team checked with the loan details and we did confirm you are on the loan. For your new Mirage, we are concerned with the issues occurring and understand how this can be frustrating. Being a new vehicle, any issues with the a/c, the radio, and transmission are fully covered. Our general manager, *****, left you a few voicemails. Please call us back at your earliest convenience so we can work on fixing this situation.