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Business Profile

Consumer Finance Companies

Leaders Financial Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have any knowledge of this account with Leader's ******************************************* they failed to provide me with the original written contract with proof my signature for this account as required by law.

    Business Response

    Date: 11/09/2024

    On or about April 14, 2018, the complainant purchased a 2003 ****** Highlander from ************************ in **********, ***  Leaders Financial purchased the Retail Installment Sales Contract from the dealership.  The account went into default and has yet to be resolved.  Our documentation included proof that the complainant provided proof of automobile insurance at the time of funding.  On or about November 1, 2018, the complainant called Leaders Financial Company regarding his balance and did not deny that this account was his.  Leaders Financial Company is unaware of any documentation (police report, affidavit of forgery, etc.) disputing that this account belongs to him.  

  • Initial Complaint

    Date:02/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is *****

    Business Response

    Date: 03/01/2024

    We believe that the complainant's account is being reported accurately to the credit bureaus.  We will, however, as a courtesy, request that ******** and Equifax delete the reporting from her profile.  Leaders Financial Company does not, and has never, reported to TransUnion.

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MARCH 2022 MY SON PURCHASED A JEEP LIBERTY FROM ***'S USED *** SALES 2 DAYS LATER THE *** STARTED MAKING LOUD NOISES TOOK IT TO THE **** REPAIR SOMETHING WRONG WITH WIRING IT WAS TAPED UP, THE CONVERTIBLE ROOF WAS BROKEN THE COMPRESSOR WAS FAILING. SO YES LEADERS FINANCIAL FINANCES LEMON ***S WITH A VERY HIGH INTREST RATE.WILL NEVER USE THEM AGAIN AND I CAUTION FUTURE BUYERS NOT TO BUY FROM ***** OR USE LEADERS FINANCIAL THIS IS TRULY A BUYER BEWARE SCAM!!!!!!!!!!!!!!

    Business Response

    Date: 02/16/2023

    The complainant purchased a used 2009 Jeep Liberty with ******* miles from a used car retailer in September 2021.  The retailer included a 3 month limited warranty in the purchase.  On October 12, 2021, she made us aware by telephone of a transmission issue.  Leaders Financial Company spoke with the selling dealer on October 14, 2021 and was told that he was willing to have his mechanic look at the vehicle.  A message was left for the complainant that same day.  Leaders has had no communication from the complainant since that day.

    Leaders Financial Company was not made aware of any issue with the convertible roof or the compressor until now.

    Leaders Financial Company purchases retail installment contracts from licensed automobile dealerships and has no interest or stake in any dealership.

Leaders Financial Company is BBB Accredited.

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