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Business Profile

Spa

Exhale Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband had arranged massages and a facial for us as a Valentine's Day treat at this establishment. Despite my anticipation, the morning of our appointment, I woke up with a highly contagious rash, which made it impossible for me to attend.

    Upon contacting the facility to reschedule, I encountered a concerning lack of understanding and empathy from the manager. Despite explaining my situation and the risk of spreading the contagion, I was met with resistance and insistence that I still attend from the manger of all persons. It was disheartening to feel dismissed and unheard, to be the customer and being the one having explain to the manger who told me to still come in with the rash and that they clean the equipments even though I would be using the springs and all that left me in complete shock I would have thought she would be more concerned than me as of course it is a health hazard.

    After repeated attempts to convey the urgency of rescheduling and ensuring the safety of both staff and other patrons, I was eventually granted permission to reschedule, with the understanding that I would not incur any charges. However, I was dismayed to discover that my card had been charged nonetheless.

    Subsequently, when I visited the facility to address the billing discrepancy and express my dissatisfaction, I was met with further disrespect and ridicule from the staff. This unprofessional behavior only exacerbated an already unpleasant situation.

    My experience at the establishment was deeply disappointing and concerning. The lack of consideration for my health, coupled with poor management and disrespectful treatment from staff.

    They had me banned from the casino they are located inside because I wanted a refund.

Exhale Spa is NOT a BBB Accredited Business.

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