Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After email communication with “sell my timeshare now” we made an agreement to sell my timeshare for an agreed price, they required me to send $2500.00 usd to an indivual , which was done. They stated that they would transfer the funds within a month, then the salesperson wanted me to loan him money to pay some fees, this happened numerous times, I refused. I was then told that I would have to pay $3000.00 usd to some law firm that was not mentioned in our agreement or my monies would nor be transferred. I told them that this was not part of our contract and would not pay it. They then claim there is $500.00 late fee, and now they have another $4500 they say i have to pay. I told them to read the contract that we agreed to, and reminded them that these fees were not in our agreement, and that i was only prepared to pay what we agreed to in our written agreement. They admitted that these fees we not in our agreement and that if I just paid them that they would guarantee in writing that they would return my monies. I refused to pay anything that was not in our agreement. I have all the emails as explained in this letter and will scan them and send them if required. Either complete the agreement or return my $2500.00 usd as they have acted immorally and in bad faith, also in breach of our written agreement. I also would like any person that comes in contact with this company be aware of their sleezy and unethical conduct.

  Business Response

  Date: 09/28/2022

  SellMyTimeshareNow was able to review the information provided and feel that Mr. ****** has made this complaint against the wrong company. The agent name that was provided is not an employee of SellMyTimeshareNow. Our team has been attempting to reach Mr. ****** to help him get in contact the correct company. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB, To whom it may concern, On March 30 2022 I decided to call Sellmytimesharenow. I spoke with a friendly person and believed would help me sell my time shear. Spending $2,113.94 he assured me that my time shear will sell with the expertise that “Sell My Time Shear Now” has, but now going into 6 month and with decrease in price by $500.00 as they told me to do so it sells faster. The decrease in price started on June 8 2022, and still nothing!! Nothing at all not even one call or even an offer. It’s disappointing to see how many customers this happened to. Every review I read, I can’t get over how the sweet talking gentleman took my money and made feel disillusion with all he said. I keep receiving emails concerning adjusting my price again and refresh my AD. I HAVE CALLED TIME AFTER TIME TO RECEIVE SOME ASSISTANCE AND IF ANYONE WOULD ANSWER MY ALL OR WVEN CALL ME BACK, THE ONLY THING I GET IS SOMEONE SAYING, WE NEED TIME!! so for 2,113.94 that’s all I get or ever got.. This is unexcitable for a company advising me that this will sell, but it hasn’t. They even made a comment that due to COVID it seems to be difficult. I am done blaming everything on covid then before my money was taken!! NO comment at all was made to consider COVID. What did I pay for? I’m at the point of being disappointed and feeling cheating out of my money when all they did is place it on their website “Sell My Time Shear Now”. I’m in dismay to read all these customers that have been with this company longer then I have. It is disturbing to see this happen not just to me but others. “Sell My Time Shear Now” Please help and make people aware that this company is a SCAM

  Business Response

  Date: 09/12/2022

  SellMyTimeshareNow appreciates Ms. ******* for taking the time to share her concerns regarding our service. SMTN is a marketing and advertising company that offers owners an online platform to get the best exposure on the internet for the resale of their timeshare. Our company utilizes search engine optimization and marketing technology to drive the most buyer traffic to our site. While we cannot determine the timeframe of each individual success, we are committed to helping our clients until their interval is sold. SMTN encourages the owners that we work with to keep their advertisements updated in order to stay proactive and to contact our Customer Care team anytime they feel that they need additional support or assistance. We are dedicated to constantly improving our services and look forward to continue working with Ms. ******** 

  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at 1-877-815-4227. We are confident we can address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 11 months ago I contacted SMTN to assist us in selling our Marriott Timeshare. We paid $3999.00 up front. The contact person was KEITH S*****. They placed an add on their website .We did not hear from the company for a while .We enquired on several occasions as to the progress of this task. When we finally reached them they indicated that they would forward any offers from the advertisement. Several months later they called and said they could put us in touch with a company that could sell our timeshare. This company WORLD WIDE PROPERTY TRANSFER Charged us $3000.00 to sell the timeshare . They in turn had us work with TIMESHARE CLOSING SERVICES LLC. WE believe this company is a scam to obtain money without doing what they promised. Therefore we request a refund of $3999.00. Thank You ****** *****

  Business Response

  Date: 08/20/2022

  SellMyTimeshareNow is pleased to share that we were able to connect with Mr. ***** directly to address his concerns. SMTN is a marketing and advertising company that offers owners an online platform to get the best exposure on the internet for the resale of their timeshare. Our company utilizes advanced search engine optimization and marketing techniques to drive the most buyer traffic to our site of any resale marketplace in the industry, and our teams are working constantly behind the scenes to give owners the best chance of selling their timeshare as possible. While we cannot determine the timeframe of each individual success, we are committed to helping our clients until their interval is sold. At some points in the duration of an owner’s advertisement with us, we may also provide alternative options from other trusted companies that they can choose to utilize, but we do not require any of our clients to work with these companies.
  
  After speaking with Mr. ****** we are happy to hear that he was able to successfully deed-back one of his ownerships and is actively selling the other. SellMyTimeshareNow has provided the services as outlined in our agreement and we are pleased that we were able to come to a mutual resolution. While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at **************. We are confident we can work with the client to address their concerns and ensure a positive outcome.

  Customer Answer

  Date: 08/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 11/22/2022

  I filed a complaint back in the summer (case # ********).The response from the business was if my timeshare was sold by someone else they would look at refunding my total cost to me after the unit closed. I submitted the closing documents, and they will not refund my money staing that the company that sold it is associated with SMTN. I was not made aware that the closing company ( Timeshare closing services LLC) is associated with SMTN. I am requesting a full refund . ****** *****

  Business Response

  Date: 12/22/2022

  SellMyTimeshareNow had previously resolved this matter directly with Mr. *****. Unfortunately, we were not notified that he was still unsatisfied until his additional comments were made. We are pleased to hear Mr. ***** was able to successfully transition out of his ownership through one of our affiliated brands but regret any confusion regarding our refund policy. We are happy to share that we were able to address and resolve the matter with him directly.

  Customer Answer

  Date: 12/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 8, 2019, I paid $1798 to SellMyTimeshare.com to sell my timeshare. They expressed a 4-6 month timeframe to sell my timeshare at $12,000. It is now almost 2.5 years later and after 3 price cuts to $8,000, I sold it to a friend whom I know in person at $9,000. When I signed up, I was told that if I sold my timeshare off their site at or above the price they had listed, I can get my money back. Because I knew the buyer in person instead of online, they refuse to give my money back. I would like my money back.

  Business Response

  Date: 07/27/2022

  SellMyTimeshareNow is happy to hear that Mr. ********* was able to successfully sell his timeshare ownership. We are committed to honoring all terms that are outlined in our Subscription Agreement; however, this particular transaction does not qualify within those terms based on the information we have received. As we explained to Mr. ********* when he initially reached out to us prior to submitting this complaint, the guarantee he is referring to only applies to transactions made on other online platforms, not to private sales. Had Mr. ********* sold his timeshare for more that it was listed on our marketplace using another online platform, as the guarantee in our Subscription Agreement states, he would qualify and we would be happy to refund him accordingly.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at 1-877-815-4227 as we are confident we can address our clients' concerns and ensure a positive outcome. 

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to this company to sell a timeshare for me and, all they did was add it to a huge list of timeshares for sale. I paid 2598.00 on November 8 2021 for them to sell it and, they have done nothing but leave it listed and tell me to drop the asking price which I did. I could have just placed an add for free and not been out of my $2500.00! They have done absolutely nothing to help sell the unit..

  Business Response

  Date: 07/21/2022

  SellMyTimeshareNow appreciates Ms. **** for sharing her experience that she has had so far. Unfortunately, we are unable to guarantee a timeframe for the sale of each individual timeshare, but will continue to work with our owners until they have sold. SellMyTimeshareNow.com is the world’s largest and most active marketplace to buy and sell timeshare by owner, and our teams work hard to ensure the highest levels of visibility online for our clients.  We do understand that waiting for a timeshare to sell can be frustrating for owners, but our Customer Care team is available to assist throughout the selling process. We are pleased to share that our Customer Solutions team is actively working with Ms. **** to help provide enhanced services to help promote her property.  
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at 1-877-815-4227 as we are confident we can address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 07/22/2022

  
  Complaint: 17548508
  
  I do not accept the business's response as a resolution to my complaint because:
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 07/25/2022

  I spoke to Nichole on Friday and, she was going to see what she could do and call me back today (Monday). I haven’t heard anything back yet however, I did leave her a voice message. I am just waiting to see what they come up with but, as of now absolutely nothing has changed. 

  Business Response

  Date: 08/15/2022

  SellMyTimeshareNow is pleased that we were able to continue to work with Ms* **** and come to mutually agree on a resolution. SellMyTimeshareNow considers this matter to be resolved.

  Customer Answer

  Date: 08/17/2022

  
  Complaint: 17548508
  
  I do not accept the business's response as a resolution to my complaint because:
  I was told on August 3rd that they were processing a check for a partial refund and have not yet gotten it. As soon as I receive the check, I will accept their response. 
  Sincerely,
  
  ***** ****

  Business Response

  Date: 09/01/2022

  SellMyTimeshareNow is pleased to share that we have spoken with Ms. **** to confirm that all parties have agreed and accepted a mutual resolution. SellMyTimeshareNow considers this matter to be resolved. 

  Customer Answer

  Date: 09/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17548508, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted SellMyTimeshareNow (SMTN.com) and was assured that they would be able to sell my timeshare. I paid approximately $2500 on 9/11/2020. I have given them a year and even reduced the price of the the sale and have had no movement. No One has contacted me this year (2022) to provide any update or solution. I believe this is a fraudulant company that preys on consumers in need. I contacted them out of desparation because I had lost my job due to covid and was assured they had huge success selling timeshares. This is not the case and now I am hoping BBB can assist me with settling this account with them and prevent them from scamming others in the future.

  Business Response

  Date: 07/25/2022

  SellMyTimeshareNow regrets that Ms. ********* has not been fully satisfied with our services so far. SMTN is a marketing and advertising company that offers owners an online platform to get the best possible exposure on the internet for the resale of their timeshare. Our company uses sophisticated search engine optimization and marketing technology and techniques to drive the most buyer traffic to our site. While we cannot determine the timeframe of each individual success, we are committed to helping our clients until their interval is sold. We encourage Ms. ********* to contact our Customer Care manager back at her earliest convenience so that we can discuss and resolve the matter with her directly. 

  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at 1-877-815-4227. We are confident we can address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:07/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As per contract if my timeshare is to be sold by another party company must return initial payment. I was unable to receive any response from them in several months after my timeshare was sold by someone else. They also did not remove my timeshare unit advertisements from their sites even after several messages

  Business Response

  Date: 07/10/2022

  SellMyTimeshareNow has received Mr. *********** request and we are happy to share that after reviewing his information that we were able to resolve the matter with him directly. SMTN will always honor the terms of our agreements, however additional review may be required at times. At this time we consider this matter to be resolved. While we welcome the opportunity to publicly address our clients' concerns through the BBB, we recommend that clients first reach out to Customer Care at 1-877-815-4227 so that we can better understand their concerns and more quickly resolve them to their satisfaction.

• Initial Complaint

  Date:06/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you can see by all my notes, this company does not do what you pay ($1,798) they don't proof read as they say even when they say they are doing it on the phone. Very bad company to work with.

  Business Response

  Date: 07/03/2022

  SellMyTimeshareNow regrets that Ms. ******** was not fully satisfied with the service that she received when marketing with our company. SMTN was in communication with Ms. ******** over several months and made corrections to the advertisements as requested. Additionally, in March of 2022, SMTN had significant discussions with Ms. ******** to address any remaining concerns. During these conversations she agreed that the things SMTN did were sufficient. However since filing this additional complaint, Ms. ******** has not returned calls or emails to determine what else is needed. We encourage Ms. ******** to contact our Customer Care manager if she would like to discuss her account in greater detail or has additional information she wishes to share.
  

  Customer Answer

  Date: 07/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17467802, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

  July 6, 2022

  I have resolved this issue with the company 

  thanks!!

• Initial Complaint

  Date:06/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  l am writing to file a complaint against Sell My Timeshare Now, of **** ********* ******* ******* ** *****.
  In June 2021 spoke to Stanley A******** at that business. Mr. A******** assured me that selling my timeshare points would be quick and easy, as the pandemic was easing and his company was selling timeshares at a high volume. A year later, and Sell My Timeshare Now has not contacted me even once, despite my timeshare being much more flexible to use than most (owners are able to book a large number of resorts at any time of the year) and the use is perpetual.
  I am aware that there is no guarantee that people will buy from this company, but was assured by Mr. A******** that my timeshare would be especially desirable and easy to sell.
  I paid the company thousands of dollars for zero return and am wondering if his business is even legitimate, or have I been scammed?
  

  Business Response

  Date: 06/25/2022

  We appreciate Ms. ******* sharing her concerns. The Customer Care manager has made attempts to reach the client by phone and email and encourage Ms. ******* to also contact us at her earliest convenience so that we can better assist. We acknowledge that selling a timeshare takes time and can be frustrating at times, as we are unable to guarantee a timeframe for the sale. SellMyTimeshareNow is the world’s most active online marketplace for timeshares for sale and for rent by owner and we will continue working with Ms. ******* until her ownership is sold. We look forward to discussing Ms.******* concerns with her and hope we are able to connect with her soon.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at ###-###-#### before filing a complaint as we are confident we can address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:06/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $2500 to SellMyTimeshareNOW on November 8, 2021 to advertise and sell our timeshare. For 8 months no communication has been received unless initiated by us to get an update on the sale of the timeshare. While I understand there are no guarantees when selling this unit, we paid upfront for a service and have received absolutely nothing other than an add on a website which I could do the same without having to pay $2,500.00

  Business Response

  Date: 06/23/2022

  SellMyTimeshareNow is pleased to share that we were able to connect with Ms. ****** to address her concerns with her advertisement. SellMyTimeshareNow.com is the world’s largest and most active marketplace to buy and sell timeshare by owner, and our teams work hard to ensure the highest levels of visibility online for our clients. We understand that, at times, the work that goes on behind the scenes isn’t visible to our clients, but we invest significant resources to give them the best chance to sell possible. While we do not guarantee the timeframe for each client’s success in selling a timeshare, we do guarantee to continue working until the owner’s timeshare is sold. We understand that waiting for a timeshare to sell can be frustrating to owners, but our Customer Care team is available to assist throughout the selling process. We are happy to share that we were able to discuss this matter with Ms. ******, have come to a mutual resolution, and consider this matter to be resolved.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our Customer Care department at 1-877-815-4227 as we are confident we can address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 06/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17418969, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******