Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with sell my timeshare now under the program to receive reimbursements for the annual fees for my timeshare while it was being advertised with them in 2024. I paid all the initial fees but never received the reimbursement. When I called to ask him about it they said that there was a separate program with a login that I had to upload my invoice too. But there was no way to log into that program. They had a separate help desk for that program. But that help desk said I had to get my login information from the other help desk. The other help desk said the same thing. I have gone back and forth between the two multiple times over the last 2 years with no way to login to upload my invoices to receive my reimbursements. This separate login was also where I was supposed to pay the $159 annual fee which I was also unable to pay because there was no way to log in. This whole system is clearly a scam, I'm sure they're going to now say that because I didn't pay the annual fees that I'm not eligible for any of their services when the reality is they set up a system where it was impossible to pay it. I would like to receive my initial payments back as they did not provide the services they promised. 

  Business Response

  Date: 09/29/2026

  SellMyTimeshareNow has received Mr. REMOVEDconcerns regarding his active account. We understand that he was frustrated regarding the reimbursement program they enrolled in, which is administered through a separate company. Our REMOVEDteam has reached out to connect Mr. REMOVEDwith the appropriate party to assist him with these concerns and have been informed that they were able to work with him and resolve the matter with him directly. Our REMOVEDteam has unfortunately been unable to connect with Mr. REMOVEDover the phone or via email, but we encourage him to give us a call with any other questions or concerns that he may have.
  
  While we welcome the opportunity to publicly address our client's concerns through the BBB, we always recommend that our clients first reach out to our REMOVEDdepartment at REMOVED. We are confident that we can address our clients' concerns and work toward a positive outcome.

• Initial Complaint

  Date:09/01/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund of the $3,500 we paid because the services and benefits promised have not been provided as represented.We were told that, for a one-time $3,500 fee, you would market and sell our timeshare. We were initially told it could likely sell for approximately $29,000. After receiving no interest, we lowered the asking price, yet have never received a response from a buyer.The main reason we agreed to your program was the promise that our annual maintenance fees would be reimbursed until the timeshare was sold, provided we surrendered our vacation weeks and did not use them. We fully complied and have not used a single week since joining.When I requested reimbursement, I provided the documents your employee, REMOVEDrequested. After being told the originals were unclear, I obtained clearer copies and resubmitted them.I was never told we owed an additional $149 or that our account would be frozen. I was later told the account was frozen because a $149 payment supposedly due August 1 had not been made. I never received a bill, statement, or notification about this charge. I was then told I must pay $149 plus a $199 late penalty, totaling $349, to reinstate the account.I was also told that after paying $349, we would no longer receive the promised cash maintenance-fee reimbursement and would instead receive only a travel voucher. This is not what we agreed to when we paid $3,500. We are retired and can no longer afford the maintenance fees or travel. A travel voucher does not provide the promised benefit.We fulfilled our obligations: we paid $3,500, surrendered our vacation weeks, did not use the timeshare, and provided the documents. We believe we were misled about the program and its benefits.I am requesting a refund of the $3,500 and reimbursement of the promised maintenance fees. Please review the documentation and provide a written response explaining how you will resolve this matter.

  Business Response

  Date: 09/21/2026

  SMTNs REMOVEDteam has been in communication with REMOVEDregarding her active account. We understand that, at times, the work that goes on behind the scenes isnt visible to our clients, but we invest significant resources to give them the best chance to sell possible. While we do not guarantee the timeframe for each clients success in selling a timeshare, we do guarantee to continue working until the owners timeshare is sold. We understand that waiting for a timeshare to sell can be frustrating to owners, but our REMOVEDteam is available to assist throughout the selling process. Ms. REMOVEDalso noted her concerns with the reimbursement program that she enrolled in, which is powered through a different company. Our team is actively working with Ms. REMOVEDto help get her in contact with the correct company so that her concerns may be addressed properly.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our REMOVEDdepartment at REMOVED. We are confident we can address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:08/31/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against Sell My Timeshare Now (SMTN) for deceptive high-pressure sales tactics, misleading solicitation, and complete non-performance regarding Order ID: REMOVED. On April 12, 2022, SMTN engaged in an immediate, coordinated bait-and-switch transaction. At 2:47 PM, Executive Consultant REMOVEDsent a targeted marketing email regarding my REMOVED- REMOVEDtimeshare. In this solicitation, SMTN explicitly claimed: "If your timeshare had been advertised on our website, you'd probably already have it sold" and promised "You don't have to keep paying timeshare fees year after year." Relying entirely on these urgent representationswhich guaranteed a highly active buyer market that would eliminate my ongoing fee burdensI was pushed through an immediate onboarding process. Less than two hours later, at 4:30 PM, SMTN processed a high upfront charge of $1,998.00. The reality of this service has completely contradicted the explicit claims made in the 2:47 PM solicitation. This steep payment bought nothing more than a passive, hidden online listing. It has been over four years, and SMTN has failed to produce a single buyer, formal offer, or title transfer. Despite the written assurance that I would stop paying timeshare fees "year after year," I am still 100% financially responsible for and actively paying annual maintenance fees directly to my resort. SMTN used deceptive marketing hooks to distort the true nature of their service, REMOVEDme into an immediate transaction before I could identify that a passive listing was being masked as a guaranteed exit strategy. Because this company used false, immediate pretenses to secure my money and has completely failed to provide any tangible outcome or fee relief over a multi-year period, I demand a full refund of my $1,998.00 payment.

  Business Response

  Date: 09/18/2026

  SellMyTimeshareNow is pleased to share that we were able to connect with Mr. REMOVEDto address their concerns regarding their advertisement. SellMyTimeshareNow.com is the worlds largest and most active marketplace for buying and selling timeshares by owner, and our teams work diligently to ensure the highest levels of online visibility for our clients.We understand that, at times, the work that takes place behind the scenes may not be visible to our clients. However, we invest significant resources into our marketing efforts to provide our clients with the best possible opportunity to sell. While we do not guarantee a specific timeframe for the sale of a timeshare, we do guarantee that we will continue providing our marketing services until the owners timeshare is sold. We understand that waiting for a timeshare to sell can be frustrating for owners, and our REMOVEDteam remains available to assist throughout the selling process. We are happy to share that we were able to discuss this matter with Mr. REMOVEDand have reached a mutual resolution. We consider this matter resolved.
  
  While we welcome the opportunity to publicly address our client's concerns through the BBB, we always recommend that our clients first reach out to our REMOVEDdepartment at REMOVED. We are confident that we can address our clients' concerns and work toward a positive outcome.

  Customer Answer

  Date: 09/21/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/11/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21, I contacted Sell My Timeshare Now LLC (SMTN) about selling my timeshares with Club Wyndham. I talked with REMOVED, Executive Consultant about selling my Club Wyndham timeshares. I was told by REMOVEDthat they have had many cancellations gone through and it would cost me $5996 to advertise and sell my Timeshares. After I completed the process, I saw many negative reviews and decided I needed more time to investigate the company. I called REMOVEDon July 22 and said I wasn't happy about the process and I wanted to cancel my contract under the supposed 10 day rescission window that I was allowed. He told me to read the BBB articles about SMTN which I did. He did not mention that I needed to call him back to confirm the cancellation. About the last week of July, I contacted SMTN about the cancellation and that my credit card still showed the charge from them and was told they had no notice of the cancellation of the agreement. I then called REMOVEDwho told me he was waiting for a call back from me about cancelling the contract.. I told him I didn't know I had to call him back. He said he would take care of the cancellation. About the second week of August, I called SMTN again that i still showed a charge of $5996 on my credit card. I was told that an executive from SMTN would contact me about the cancellation before the charge would be returned. I have not received any call from SMTN about the issue. I am therefor requesting that the $5996 be returned to my credit care plus any interest charged. REMOVEDhas the issue before them and they told me to contact SMTN first. My complaint with REMOVEDis C REMOVEDand I mailed them the form needed to complete the complaint with REMOVED.

  Business Response

  Date: 08/31/2026

  Sell My Timeshare Now appreciates the opportunity to respond to this matter. We understand Mr. REMOVEDconcerns regarding the cancellation process and acknowledge that the matter did not progress as anticipated. We have reviewed the circumstances and have resolved the matter in accordance with our applicable cancellation and refund policy. Mr. REMOVEDhas been refunded in full. We consider this matter resolved and appreciate the customer bringing his concerns to our attention.

  Customer Answer

  Date: 08/31/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:07/30/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a REMOVEDmembership on June 16, 2024 and were told in the process that our existing timeshare with REMOVEDPlatinum Program could easily be sold/transferred. A couple of weeks later, we were referred to Timeshare Retail Market (TRM) with whom we were given the option to pay a fee to "give away all equity" or pay a much higher fee to "keep all equity" and the timeshare would be sold for us. Since we were told that it would be a "no-brainer" to pay the higher fee to retain the equity and that the only reason that someone would not choose this option is because "they don't have the money upfront to pay for it", we decided to go through the broker to have our timeshare sold. That is when we were referred to Sell My Timeshare Now (SMTN). We were contacted by a gentleman named REMOVEDwho gave us two options:Option 1: Pay $3,674.50 to market our timeshare and include the REMOVEDOption 2: Pay $3,195.00 to market our timeshare and not include the REMOVEDWe chose Option 1 per REMOVEDrecommendation so that we would not have to source our own REMOVEDwhen it came time for the sale. He suggested an initial asking price of $30,000, saying on average ours is worth $28,000-32,000 and that we should get plenty of offers. He said that within 6-8 weeks it will "gain traction at that price". In July of 2024 our ad (ID#REMOVEDwas listed on the SMTN website. It is now July 30, 2026 and our timeshare has not been sold, in fact we have not even received any real inquiries on it. I have reduced the price several times and it is now listed at half the cost of what it was initially listed for.Considering it has been over TWO YEARS and we are still in possession of our timeshare, we are formally requesting a full refund of all monies paid in the amount of $3,674.50, immediately. SMTN has failed to provide the marketing and sale services promised by their employees with no written communication to my direct complaints.

  Business Response

  Date: 08/19/2026

  SellMyTimeshareNow was able to review the information provided and appreciates Ms. REMOVEDfor sharing her concerns. Our team is currently working with our vendor to help resolve this matter with Ms. REMOVEDdirectly. We are confident that once all the details are reviewed, we will be able to come to a mutual resolution and will continue working with her until we do so.  
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our REMOVEDat REMOVEDbefore filing a complaint as we are confident we can address our clients' concerns and ensure a positive outcome. 

• Initial Complaint

  Date:05/27/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with SMTN in 2024 by payment of $1650, for them to reimburse the maintenance fees for 6 years on our timeshare in REMOVED. In March 2026, they refused to continue the contract for no specific reason. I complained formally but they refused to honour the contract.

  Business Response

  Date: 06/16/2026

  SellMyTimeshareNow appreciates Mr. REMOVEDfor taking the time to share his concerns regarding our service. SMTN is a marketing and advertising company that offers owners an online platform to get the best exposure on the internet for the resale of their timeshare. After signing up for services, Mr. REMOVEDenrolled in a reimbursement program that is provided through a preferred vendor. To be eligible for reimbursement through this program, clients must fully meet all standards and criteria. Failure to keep annual dues current or to complete a deposit within the necessary window will disqualify you from reimbursement eligibility. SMTNs Customer Solutions team is actively working to address Mr. REMOVEDconcerns with him and resolve this matter with him directly.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our REMOVEDat REMOVED. We are confident we can address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 06/16/2026

   
  Complaint: 24882572
  
  I do not accept the business's response as a resolution to my complaint because: I received a call from SMTN only 3 hours ago. The lady was unaware of the details of my complaint. I explained it to her and she said she would get back to me, possibly this week.

  Additionally, the SMTN written response to BBB is disingenuous. My formal complaint was rejected by the same staff who caused the problem. They said the case was closed weeks ago. To say they are trying to resolve the issue is only true to me of 3 hours ago. The reply from SMTN still does not specify why they refused to continue with the contract they have with me.

  I am willing to let SMTN come back to me with a proposed solution. But until that happens I would like my complaint to BBB to remain live . It is only the intervention of BBB that has caused SMTN to reconsider their position. Thank you.

  Sincerely,
  
  REMOVED

  Business Response

  Date: 06/27/2026

  SellMyTimeshareNow was able to speak with Mr. REMOVEDregarding his concerns and is pleased that we were able to come to an acceptable resolution for everyone. SellMyTimeshareNow feels the matter resolved.  

  Customer Answer

  Date: 06/29/2026

   
  Complaint: 24882572
  
  I do not accept the business's response as a resolution to my complaint because: 

   .Nearly 7 days ago I agreed a solution with SMTN. I asked when it would be implemented. I have not had a reply nor has the solution been implemented by SMTN. I have sent another email asking for implementation but still no reply.

  This is very typical of  SMTNs approach to their clients.

  Please keep this case open and take any other action with SMTN  you deem appropriate until payment to me is received.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:05/26/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed with this company in 2025 to sell 3 time shares 2 in REMOVED, REMOVEDand one in REMOVEDIn early March 2026 I was contacted by REMOVEDin the Timeshare REMOVEDof this company. He informed me that a company wanted to purchase my 3 timeshares for a total of $43,000 and would reimburse my maintenance fees. He called me regularly and kept me informed. He told me that the buyer wanted me to pay the closing costs of $7,350. I wired the money on 23 March. He later called and told me the buyer wanted me to pay the taxes as well. He set up a closing for the REMOVEDproperties on 13 Apr. I needed to wire the taxes for these properties. I sent a wire for $3,286.17 on 3 Apr. He called me on 9 Apr and informed me that buyers lawyer wanted only one closing. The 13 Apr closing was cancelled and I needed to wire $3,980 for taxes for the REMOVEDproperty. I wired the money that day on 9 Apr. Since then, I have had practically no communication from Mr. REMOVEDI called him 13 Apr. He said he would call me back, but did not. I called him 20 Apr. He said he was with someone and for me to call him back. He did not answer so I left a message. I called twice a week after that going straight to voice mail. When I called on 6 May he answered and said I had a closing for the Crown Point properties on 8 May. The company would call me between 10:15-10:45 am that day. I received no phone call. I continued to call him twice a week, only getting voice mail and asking for an update. He has never returned any of my calls. It has been 6 weeks since I wired the last payment, and still dont have a closing nor any communication whatsoever. I did call REMOVEDat the company, left a message, but did not receive a call back. To resolve this issue, I want the company to schedule a confirmed closing date for all 3 properties. Tried uploading copies of wire transfers, but kept getting error message.

• Initial Complaint

  Date:05/18/2026

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a timeshare resale advertising and Maintenance Fee Protection program from SellMyTimeshareNow (Order #REMOVED) for $3,999 on November 6, 2024.The signed Maintenance Fee Protection Addendum lists an Annual Maintenance Fee of $1,500 and states that SMTN will pay the Annual Maintenance Fee after qualifying usage. Based on the language in the signed agreement, this appears to represent the amount to be paid under the program.However, SMTN later stated in writing that the $1,500 amount is only a reimbursement threshold and that actual payments are based on the invoiced maintenance fee, which resulted in significantly lower payments than $1,500.During a follow-up call on May 1, 2026, SMTN confirmed that the $1,500 amount was treated as a reimbursement cap rather than a guaranteed amount. SMTN also stated that while the agreement references ongoing annual loyalty dues, the specific dollar amount of those dues is not stated in the signed agreement and was instead explained during the sales process and reviewed verbally.This interpretation is not clearly stated in the signed agreement. The written explanation provided by SMTN is materially clearer and more limited than the contract language itself, and appears to rely on explanations outside of the signed document.I spoke with SMTN on May 1, 2026 to discuss these issues and received their explanation. I then submitted a formal written refund demand on May 5, 2026, requesting a response by May 8, 2026. SMTN has not responded to that request.Due to the lack of clear disclosure of material financial terms in the signed agreement and the discrepancy between the contract language and how the program is administered, I am requesting a full refund of $3,999.

  Business Response

  Date: 06/07/2026

  We appreciate Ms. REMOVEDsharing her concerns. Our Customer Solutions team has attempted to discuss with Ms. REMOVEDbut she has shared that she does not wish to communicate with us directly. We are confident that we will be able to resolve this matter with her and encourage her to contact us at her earliest convenience so that we can do so.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our REMOVEDat REMOVEDbefore filing a complaint as we are confident we can address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 06/08/2026

   
  Complaint: 24861705
  
  I do not accept the business's response as a resolution to my complaint because: 

  The statement that I do not wish to communicate with SMTN directly is not an accurate characterization of the situation.

  I communicated my concerns directly to SMTN, participated in a phone call on May 1, 2026, and sent a written follow-up on May 5, 2026 after reviewing SMTN's position. My BBB complaint was filed after those communications because my refund request remained unresolved.

  On June 6, 2026, SMTN contacted me by phone and acknowledged receipt of the BBB complaint. However, the purpose of that call was not to discuss or respond to the BBB complaint. Instead, I was asked whether there was anything SMTN could do to assist with my listing. I advised that my complaint remained pending with BBB and that SMTN should respond to the complaint through the BBB process. I had nothing further to discuss regarding the listing itself.

  My complaint is not about listing assistance. My complaint concerns my request for a refund and the contract-related issues described in the documents submitted to BBB.
  The business's response does not address my refund request or the issues raised in my complaint. Instead, it states only that SMTN would like to discuss the matter further. SMTN's position was already explained during our May 1, 2026 call, and my BBB complaint was filed because that explanation did not resolve the dispute.

  For these reasons, my complaint remains unresolved. 

  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:05/12/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding SellMyTimeshareNow, LLC, and their refusal to honor the refund guarantee contained within my signed agreement.On August 14, 2024, I entered into a resale advertising agreement with SellMyTimeshareNow and paid $2,998.00 for advertising services. The contract contains a Guarantee Policy stating that the company will refund 100% of subscription fees if the timeshare is sold to a legitimate third party through another internet marketing company, provided certain conditions are REMOVEDtimeshare was successfully sold in October 2025 through REMOVEDMarketplace to a legitimate third-party purchaser, and I provided the company with:Proof of the completed transaction The sales contract Documentation showing the sale price Screenshots and proof of the online listing The listing used to sell the ownership was completely independent from the advertisement provided by SellMyTimeshareNow. The photos used were personal photos taken by me and were not derived from their advertisement or marketing materials.Despite this, the company is refusing to honor the refund guarantee by claiming REMOVEDMarketplace does not qualify as a third-party internet marketing platform, even though it is an online marketplace used to advertise and facilitate sales between buyers and sellers. Prior to selling, I also verified with REMOVEDthat REMOVEDMarketplace would qualify.The company initially offered only a $599 refund and later increased the offer to $1,500, despite the agreement stating a 100% refund of the subscription fee if the conditions were met. These partial refund offers are unacceptable and do not align with the written Guarantee Policy contained in the contract.I believe the company is improperly denying the full refund despite the contract language and the documentation provided. I am requesting assistance in obtaining the refund promised under the Guarantee Policy contained in the agreement.

  Business Response

  Date: 06/02/2026

  SellMyTimeshareNows Customer Solutions team worked with Mr. REMOVEDdirectly regarding his request and is pleased to share that, after reviewing the provided documentation, his request is being fulfilled. We appreciate his patience and willingness to work with us to ensure that all requirements of our policies are met. SellMyTimeshareNow considers this matter with Mr. REMOVEDto be resolved. 

• Initial Complaint

  Date:04/14/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 05/05/2026

  SMTN’s Customer Solutions team has been unable to connect
  with Ms. REMOVEDthus far to discuss her concerns, but we are still working to
  ensure that all those concerns are addressed. Our teams work hard behind the
  scenes to deploy advanced search engine optimization and marketing techniques
  to drive the most buyer traffic to our site of any resale marketplace in the
  industry, giving owners the best chance of selling their timeshare as possible.
  While we cannot guarantee a timeframe for each owner’s individual success, we
  do guarantee to continue working with them until they are successful in finding
  a buyer for their property. We are also working to connect Ms. REMOVEDwith the
  correct company to assist with her additional concerns. We are confident that
  our Customer Solutions team will be able to resolve the matter with Ms. REMOVED
  directly and will continue to try to connect with her to do so.
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at 1-877-815-4227. We are confident we can
  address our clients' concerns and ensure a positive outcome.