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Business Profile

Electronic Equipment Repair

uBreakiFix - Midtown Omaha

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 9, I went to the store needing my meta quest 2 oculus' charging port fixed, there was nothing else wrong with it & they told me it was going to cost $160, the guy from back even came out with a different MQ2 & showed me why it'd be so expensive to fix, he opened it & explained they r very complicated to work on & I asked him what the problem was with the 1 he had in his hand was, he said it needed a new motherboard. They said they needed a $50 deposit & told me itd take 3 1/2-4 weeks to complete. So I agreed. On August 22 I received a text that my repair was completed. Shocked it was done so soon, I explained I didn't get paid until the following Wed., that I could get it then. On Aug 28 I went to pick it up and paid the remaining $110.50 the guy brought it out to me & said that it was good to go, that everything else seemed to be in tact & I left. When I got home I put it on & the screen was totally frozen, I couldn't get it to find the controllers or anything, aug 29 I went back to the store & asked what the problem was, they took it to the back & then came back out and asked if it was ok to fo a factory reset, I of course said yes, otherwise, it wasn't doing anything at all, after i sat for over a half hour, the girl finally came back & told me exactly this, "unfortunately there's nothing we can do, it seems u need a new motherboard, which normally would cost $250, but since u would be a repeat costumer & ur awesome, we would only charge u $150, or u can try reaching out to meta & see if they can help since it's a known issue." I took my oculus & left. I went home, got on meta's website & the community forums & I didn't find any that complained of needing a new motherboard. Now I'm reaching out to bbb hopefully u can help. I got the MQ2 over Christmas last year it was $200, it seems wrong that ubreakifix now wants me to pay 300 for repairs when it's not even worth that much, also, I can't afford to pay them 160 for something I can't even use. Please.

    Customer Answer

    Date: 09/25/2024

    This is ***** ***** and I want u guys to know how great u r. Yhe company ubreakifix contacted me and gave me a full refund. I know its because of u guys. I really do appreciate all of ur help! Thank u so much! 

uBreakiFix - Midtown Omaha is NOT a BBB Accredited Business.

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