ComplaintsforSpreetail, LLC

• Initial Complaint

  03/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a wood duck nesting box from them, and never received the item when I contacted them they all of a sudden could not find my order after I gave them all the information they asked for

  Business response

  03/21/2024

  Hello ******* 
  I am sorry that you did not receive your bird house. That is frustrating. Would you please share with us where you purchased the item, the Order ID, and the tracking number you should have received once it shipped out? We want to get to the bottom of this just as you do. 

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a desk in late December. When going to put it together, it was damaged and missing parts (and had extra parts for another piece of furniture). I contacted Spree and they offered a refund of $40 to keep it. I wanted to return it and they said they would bail me a fully paid return label (they could only provide a png file which i wasn't able to open and they weren't able to provide a label in jpg or pdf format). I waited the 10 days and never received the label). Now they said I could keep it, however, they provided me with a RMA # (for a MATTRESS, not a DESK) and said once I donate it and have the organization sign on the donation showing the RMA#, they would refund me. I told them I'd be happy to donate it but it may be to an individual. It's way too heavy for me to haul down several floors and I'm not hassling with finding an organization that will pick it up. I have pics of the item and screen shots of the conversation. I purchased thru Amazon.

  Business response

  02/06/2024

  I am very sorry that you had to endure all of that. Good news though! It does look like our refunds team fully processed a refund for the full amount of $133.46 and notified Amazon to refund the taxes. You should see this refund in 3-5 business days. 
  

  Spreetail is happy to help you with any other questions that you may have. Feel free to give us a call or email us any time. 
  

   
  Thanks, 
  Spreetail Customer Experience Team 
  
  
  

  Business response

  02/14/2024

  Thank you very much for bringing this to our attention. We aim to assist you as swiftly as we can! As we see here on our end, we have refunded you in full for this order on 02/02/2024.

  I hope this brings in some clarification with regards to your concern on your refunds.

   

  Customer response

  02/14/2024

   
  Complaint: ********
  
  I am rejecting this response because: I don't see the refund posted to my credit card on 2/2 or any date after that. The amount should be $145.81. My bank made an adjustment on Jan 20 when I filed a report and you weren't providing a refund. I want to make sure they/I get reimbursed for this. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  01/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order ID ******************* I bought a kids couch online from Spreetail CA. It was a gift for my daughters kid. She told me they already purchased one and di not need it. I tried to return it and they offer me 10% to keep it. I requested a return and they said they would credit me once the item is returned. I had to ask them again for instructions and a prepaid shipping label. The finally sent me the shipping label, but it was not prepaid. Their web site says FREE RETURNS. I asked them three times for a PREPAID return label and they just ignore me. I have complained on Amazon against the seller, and plan on filing a small claims lawsuit for fraud against Spreetail CA. Buyer beware with these guys, they don't stand behind their products or promises.

  Business response

  01/17/2024

  Good Morning ********
  
  I am very sorry that you got such a run around about the label. That is never our intent and I'm sorry that you had to go through with that. To help you out, I have refunded you in full and you do not need to return the item at all! Keep it if you wish or give it as a gift to someone! 
  
  Again, I apologize for any inconvenience around this marshmallow couch. 
  
  Spreetail

  Customer response

  01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  I was surprised that they refunded the full amount and let me keep the item.

  They went above and beyond in helping me with my problem.

  I just wish their customer service people were more responsive to my phone calls and emails.
  Sincerely,
  
  ******* ********

• Initial Complaint

  01/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an Hulk Carsest / Booster for my daughter. It was suppose to arrive before December 29th,2023 and it never did. I’m not sure what happened as it was lost in transit. I’ve been asking for a refund and they ***** saying only partial refund. I want my entire refund. Is it a SCAM?

  Business response

  01/08/2024

  I do apologize but the full amount of 169.99 has been requested for your refund. Any remaining taxes will be refunded from ******* 

• Initial Complaint

  01/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ********On December 19, 2023 I ordered a paw patrol super paws 2 in 1 transforming mighty pups command center for $30.53. I received a box on December 22, 2023 containing 13 packages addressed to other people (I took photos etc. as evidence). I contacted the shipper (*****) and **** and was told to return to sender so we drove it to the nearest ***** location. The seller (spreetail deals) has not provided a refund and has stated they will not even though the package with the 13 boxes in it has been returned to them by ***** (I have a photo of the return confirmation and the tracking number denotes it was returned December 29, 2023). The 13 packages addressed to other people that we found in the box (that was supposed to be a paw patrol toy) had foreign printing on them (Chinese and Arabic). This company should be looked into, I did not open the packages but this is very suspicious. I have contacted **** also but I am concerned that something illegal is going on with this company.

  Business response

  01/02/2024

  I sincerely apologize for any inconvenience caused and deeply regret the significant trouble and frustration you have experienced in your attempts to obtain a refund. I understand how frustrating and disappointing this must be for you, and I want to assure you that I am fully committed to resolving this issue and providing you with the assistance you need.

  We are issuing you a full refund for this concern, our deepest apologies for this.

  Customer response

  01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** **

• Initial Complaint

  07/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 19th I received a swimming pool that I purchased from the ******** website. The order was fulfilled through Spreetail. Upon receipt of pool it was discovered that the wrong size was ordered by mistake. On the website it says the item is returnable to ******* and free returns. I took the pool down to my local ******** only to be told that the pool has to be returned through the fulfillment company (Spreetail). Upon contacting the company, they want to charge me $168 for the return when the website clearly states FREE returns. If I had know that there would be a charge for the return I would have never ordered the pool

  Business response

  07/07/2023

  Hi ****, 

        I'm sorry to hear that the pool won't work out for you. Due to the size of the item you ordered, and the reason for return being customer driven we do typically require the customer to cover the cost of return shipping. This sounds like it will not work for you, and we understand that each situation is different. I have made an exception and we will waive the return shipping fee for you on this purchase. I will get this sent over to our Freight Team so they can arrange a pickup. Once we've confirmed a pickup date / time with the carrier, we will email the details to you via the email address you've provided. If you need anything in the meantime please feel free to email us at ******************* ** **** **************. Thanks again!

• Initial Complaint

  07/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a hot tub from Spreetail on 5/4/23. It was delivered, we set it up but no matter where we put the temperature, it would go to 105 degrees. This was too hot so we contacted the company to do a return less than 2 weeks later. We hired a freight company and they came and picked it up and delivered it back to them. I have still not received a refund as of 7/1/23 and am getting nothing but run around from them even after providing them tracking from ** **** via *** ******** as well as giving them the proof of delivery with a signature that it was delivered. They only keep saying they will refund me when they receive it back but it was delivered back to them on 6/9/23.

  Business response

  07/07/2023

  Hi *******, 

      I apologize about any confusion with your return and refund. I was able to pull up your order and confirm with the return tracking you provided that the item has been successfully returned to us. This turn around time can take a bit longer when the return was not facilitated through us, so again I apologize about the delay. I was able to process your refund today, and you should see it returned to your original payment method within 3-5 business days. You will also receive a confirmation message on the ****** messaging service with this information. Thank you for reaching out, and thank you for your patience as we worked to get you taken care of. 

• Initial Complaint

  06/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a product which was shipped to me by spreetail. It was 9 120gallon storage containers. Upon the unboxing 2 of the lids were broken. I emailed the company to try to get them to replace the lids and at first they instructed me to contact *******. Which led me to believe that when whomever read the email only read the subject that stated I had a damaged item. In that email I stated that I ordered thru ******. So I emailed back and explained my dilemma again. How I would like to keep the product and only replace the 2 lids that were broken. ****** cannot replace the lids because they don’t have the physical property. I do not have a way to return 3 oversized boxes to a ****** store as well. I am retired due to a disability. I cannot carry those boxes back to the store. When I finally got the email back basically I was told to take it up with ******. I would think I have the contact information to ******. So that was just a polite way of saying they weren’t going to help me. I would just like them to replace either the 2 lids or maybe one of the boxes that contain 3 containers and 3 lids. There is no guarantee if I order another set that a piece won’t be broken then I have to figure out how to get the boxes back to ****** for another return. It’s never ending unfair to the customer and poor customer service. This is a minor problem for a large corporation.

  Business response

  07/02/2023

  Hello * ****,

  I am sorry to hear our items arrived in the condition it did we try our best to make sure these things don't happen. I was able to locate your order and I do see that it is a ****** placed order regretfully we do not handle ****** orders directly and would have to be handled through ****** directly for all exchanges, returns, and refunds. I am sorry there isn't more that we could do for you at this time. Please do not hesitate to contact ****** online services for the soonest resolution.

  Spreetail

• Initial Complaint

  06/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received a kids ride on **** and it did not work right out of the box. Tried a different battery and it still did not work. Now they will not let me return it even though the product does not work and is within 30 day return policy.

  Business response

  06/13/2023

  Hello Diane,

  I am sorry for the trouble you've had with your item. I was able to locate your order and I see that you reached out regarding the issues and we have been in communication to get this resolved for you. A return label was provided to the direct email address provided to return the defective item for a refund. Please locate the approve prepaid ***** label. We'll process your refund as soon as it arrives back at our warehouse. It can take up to 3-5 business days for the funds to appear back on the form of payment currently linked to your marketplace account. 

   

  ***** ******** - *******************

  Customer response

  06/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Diane ****** *****

• Initial Complaint

  06/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought **** ******** reciever on may 3rd 2023, was delivered the following day , and the unit has already stopped working (2 days ago). It powers on, but no sound on any channel, input, etc., I am an audiophile so I know my wires weren’t faulty and there weren’t any loose connections. I tried moving it to different outlets. I wasn’t overloading it with too many speakers or volume too loud. I just had some background music playing and the sound cut out out of nowhere and haven’t had sound since. I purchased the unit on the ******* app and it was sold by a third party seller, Spreetail ! Immediately tried reaching out to you guys and I got two different responses by email and one told me there was nothing hat could be done since it had been longer than 30 days and the other response said they would be happy to provide a replacement so long as I covered the shipping. I call customer service and again am told there’s nothing Spreetail can do I would have to contact the manufacturer and they gave me the name number and email and said they would have to figure it out ***** ****** **** ********** ********************* I called And was told there was nothing they could do either as far as replacement or refunding… But my unit is barely a month old, is still under warranty, and qualifies for either a repair or replacement, according to both companies policy..y’all don’t wanna give me a working unit or reimburse me and ya talk to people like their idiots and y’all have the absolute worst customer service and support of any business I’ve ever dealt with. Smells like ********

  Business response

  06/13/2023

  Hello Alex,

  Thank you for bringing your trouble to our attention. I am regretfully sorry for your experience with the confusion of your item purchased. I was able to locate the order and read through the notes. There has been some miscommunication on our end and we try our best to make sure these things don't happen. I do see part of the provided information to you was correct. I can set this up for a replacement exchange and will send you a email correspondence with the accurate information to get this replaced under warranty. 

  Again, I am sorry for the inconvenience this may have caused you. If you have any further question you may reply directly to the email received.

   

  Spreetail ***** ******** - *******************

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩