Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our complaint has to do with the Body Shop. We purchased our new 2023 Buick Envision in March 2024. Sadly, we had an accident in November and took it to the body shop for repair. It was an extensive repair, but it has been FOUR months and we still do not have our car. Apparently there is a part, seat belt and retractor, that is back ordered. ***** in the body shop doesn’t seem to be concerned and told us to call GM, but couldn’t supply the number. She told us to Google it. A week later we received an email (not from *****) giving us the number. We called customer service at GM, but were told the part is on back order. We came by the body shop last weekend to find our car parked outside, which made us very unhappy. We keep our cars in the garage! So that means it was outside during the previous week’s hail/snow storm! When we asked about a loaner car, we were told that they were all out and we were put on a waiting list. We were also told this waiting list is long! So….we have been paying insurance on a car for four months that we aren’t driving! We have been very inconvenienced with only one car! The car depreciates in value as it sits there and the warranty time continues to decrease. We need action and we need it now! Please, can you help us? ** *** **** ****

  Business Response

  Date: 04/01/2025

  We completely understand your frustration; however, we want to fix your car probably as much or more than you want it fixed.  We do not make the parts, we are at the mercy of the providers.  We cannot help the fact that the part is on backorder.  Unfortunately, it is a safety item, (seat belt part) so you cannot have your vehicle until it is complete.  if it were a mere cosmetic piece, such as a minor trim piece we could let you have it until it gets here, however, with a safety item, we cannot allow that.  We understand you park your vehicle in the garage, and want that, however, we do not have near enough room to park all the vehicles we are currently working on in body and service inside, there is no way.  I can assure you, Diane, is very mindful of your issue, and wants to get it addressed, however, getting the part here is out of her control as well as Sid Dillon's.  We have escalated the issue with our part providers to the highest levels trying to get the part here ASAP.  Feel free to reach out if you want to discuss this more in detail. 

   

  **** *****

  General Manager

  Sid Dillon 

  402-464-6500

  Business Response

  Date: 04/10/2025

  Spoke with Mr. S***s, *** reached out to GM to try *** expedite the part.  doing all we can, got an update from GM, part came in 4/9/25 we should have it done for the S***s by end of the week.

   

  Customer Answer

  Date: 04/11/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 2******5, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ** *** **** ****

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** (my son) & I purchased a 2012 Subaru Outback from *** ****** on January 8th 2025. 1 week later, I noticed that it was leaking oil. I took it to my mechanic where they said it was the driver's side valve cover that was leaking. After some back and forth (and a week or 2), I paid half of the cost for the valve cover and *** ****** paid the other half. The vehicle was still showing some problems with a stall out that would happen if the brakes were applied too much. I took it to Certified Transmission on Monday Feb 23. ****** ****** from Certified Transmission got back with me on Tuesday Feb 24 to tell me that the transmission needs to be replaced and he would be getting me an estimate in the next couple of days. The stalling that my son was experiencing was due to the Throttle Control and would only get worse until the vehicle would no longer start after a stall. It seems that *** ****** didn't do its due diligence when inspecting the car prior to putting it up for sale: a bad driver's side valve cover and the transmission issue. A new transmission will cost $6900 with labor and other costs it comes to $9032.16.

  Business Response

  Date: 03/05/2025

  We do our best to do a safety inspection on units that are over 5 years old.  We know they are not new but try to make sure they are safe and will be a decent unit for someone.  We feel as though stepping up to help with the valve cover was more than a lot of places would do.  If he would like to call me, will help some on transmission issue as well.  

  **** *****
  General Manager

  *** ****** 
  
  ************ 

  Customer Answer

  Date: 03/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new vehicle on 3/18/24 from Sid Dillon and had numerous issues starting the day if purchase, some manufacturer issues and some as a result of Sid Dillon’s negligent practices. On April 19, after the vehicle has been in the shop 2 of the 4 weeks I owned it, my car had numerous engine lights on and alerts and wasn’t drivable. Upon reaching back to Sid Dillon, I was told by my salesman AND the sales manager of the store they’d simply replace the car with the exact same thing as long as I got the car to them (50 miles from my home). I did so on April 22, and was again told in told in person that they’d find a replacement and get me into a different one.
  
  Now 8 months and dozens of ignored phone calls & emails later (AND a total of 9 trips to Sid Dillon of 100 miles round trip each), I have a car with faulty seat belt, constant rattle in the side panel, and weatherstripping that falls down when I drive.
  
  I fully expected Sid Dillon to stand behind their word and replace this vehicle as they told me they would do. Instead, they’ve acted unprofessional and completely rude during interactions with me, even saying such things as “what are you calling me for then” when sharing that we’d never purchase another vehicle from them due to this experience. As a reputable business in the area, I still expect Sid Dillon to stand behind their product and honor their word.

  Business Response

  Date: 01/02/2025

  We tried numerous times to trade *** ******** out of the vehicle.  But she was not willing to pay any amount difference even when the new one was more money than hers brand new.  We have tried to fix the issue as well, however, she then told us, she did not want this vehicle anymore.  She will only take the same color as her current one, and those are difficult to find.  She called several times to bag on us and let us know that we should have a new vehicle for her by now.  We explained that we do not build the vehicles, we are reliant on the manufacturer to handle that.  We did have 2 come in that met her requirements, however, those units were sold prior to hitting inventory, the customers were waiting for us to fill the order.  I did explain to *** ********, it sounds like we cannot make her happy.  This was after she informed me that no matter what, they will NOT do business with us again.  Although, she still expected us to trade her straight across for a new unit (no cost to her) when i explained that was not going to happen she went into a rant of its only a few thousand dollars, thats nothing to a dealer like you guys.  When I explained, that money is money, no matter who it comes from, she said that is ridicules and if we are not willing to absorb the thousands of dollars to make a customer happy, we dont understand business.  We left it at we would NOT trade her straight across, and she again confirmed to us, she will NEVER do business with Sid Dillon again, and that she already deterred several friends from doing business with us.  Again, told her sounds like we cannot make you happy, and we apologize for that.  

  Customer Answer

  Date: 01/02/2025

  The dealership’s response is humorously inaccurate with their recollection of what occurred, so much so that I don’t wish to gain any resolution from them and instead wish to just make a review on the BBB site about them.  How can I turn this request for resolution into a review with you instead? What a bummer that they took this route, as I actually have proof that they said there was nothing more they could to do to fix my car and I just had to “live with it or pay for another one”, which completely contradicts what they reply says. Super sad!

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2023 Hyundai ****** from Sid Dillon April 2023 I have had an ongoing issue with the GPS/Radio on the vehicle. I have had multiple issues with the service department not following through and not fixing issues or calling me back. I had a power train issue that they never called me to fix the part until I had to follow up twice about. I Called this week to speak to the GM regarding my continued issue with the issue with my vehicle and was told by a trusted sales person that the vehicle was probably a lemon and the best plan of action would be to trade out the 2023 for a 2024 and to lower the payment a bit. The same salesman sold me the original vehicle and understood the terms of my original loan. The salesman was off the next day the sales manager said you would have to put down $5500 or your payment would go up $100 because I will take $10,000 off of your purchase price. Not at all interested in making things right what so ever. The salesman absolutely knew the situation. The finance manager said he would follow the issue through to make it right. When I asked to make sure they weren't interested in making money off of the deal but just making this almost year long lemon right I was told a customer just walked in and I would be called back in a few minutes with no return call. Documentation provided. Complaint also provided to Hyundai USA

  Business Response

  Date: 05/06/2024

  In speaking with my staff, we have made several attempts to get the vehicle in to get it looked at.  When we did, we realized what she is wanting the vehicle to do something it is NOT capable of doing.  When trying to explain this, we are told she knows how her vehicle works and doesn't need to be told.  She also, became upset when we did get it in to look at, that we let her know we would want the unit for most of the day to ensure proper diagnosis.  We did have a vehicle for her to drive, while we had hers.  We tried to trade her out of it, however, she does NOT want her payment to go up.  When she purchased this one, she carried over nearly $7,000 of inequity, so we are unable to keep her payments close to what she is currently paying.  We are more than happy to make her a deal that is unbelievably fair, but will not be able to get her current payments.  Even if we did, the unit would not do what she is requesting. 

  please let me know if there is anything i can do.  

  **** *****

  ************

  Customer Answer

  Date: 05/20/2024

  They put in a new radio in my vehicle and provided me a rental while it was in the shop.  It did not end up fixing the issue, as the issue occurred in the rental ****** as well so the knew it was a software issue across the board with this model of tuscons.  I am just exhausted in working with the dealership trying to resolve this issue.  any assistance the bbb can lend a hand with would be much appreciated.  I just want an operational vehicle .

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23, 2024 me and my fiance had purchased a 2015 Chrysler Town and Country. The deal was to purchase the van for $10,000 and an extended warranty for $3500. We signed purchase contract and the financing was successful with ***** **** * ***** in Lincoln and a check of $1500 was given from me and my fiance to Sid Dillon. ******* ********* and **** ****** had informed me and my fiance that the van would have to go to service and given an inspection before they could release the vehicle to us. The inspection was to be done Monday and then we would figure out where to meet with the van as they said they would drive it halfway and meet us because we live 2 hours from the dealership. We agreed and left it at that. ******* called me on Monday and informed me that the service center did not have time for the inspection and that he would call me on Tuesday and let me know when it was done. Tuesday came and no one called. Me and my fiancé reached out to see what was going on with the van. We each got different stories each time. By the end of Tuesday we were informed that they were not going to sell us the van. After discussing with several different people and reaching out to the General manager **** ***** who did not return any of my calls and hung up on me the one time he answered the phone when I called; I was told they would overnight my down payment check to me on Wednesday. My fiancé reached out on Wednesday and was told that there could not be a check mailed overnight due to my check already being cashed and it would take 7 to 14 days for them to issue one to us. We argued that we needed that money sooner than that for a down payment for another vehicle and they are resisting on returning the money within the week.
  Any assistance in getting this issue resolved would be greatly appreciated.

  Business Response

  Date: 03/28/2024

  I never spoke to the customer or was asked to call her.  I did know about the deal, as we found when the van went thru our inspection, that it has numerous past transmission failure codes stored.  After seeing this, our technician did a little more investigating and determined that the previous owner had been having issues with the transmission for some time, as they found a few different old receipts from other repair shops checking into it.  Also, the transmission fluid was smelling burnt.  My manager called the customer and informed them, we would not feel good selling the van to them, and we would refund their money and try to find another vehicle for them.  At this time, the customer became upset with my staff and told them they got duped.  Again, my manager tried explaining, that we value them as customers and dont want them to have issues with the vehicle.  they asked why we didnt just fix the unit, and manager explained, b/c of the cost of doing so with the high miles on it, we were just going to run it thru the sale.  Then the customer accused us of taking it back b/c we were selling it to someone else for a higher price.  We let them know we would never do such a thing, they did not seem happy.  will get the check going back to them, not sure who told them they could not have it, as I heard the conversation with my manager and the customer stating we would be getting the check back to them asap.  We did ask if they wanted to pick it up, to this the customer started screaming thru the phone that they live 2 hours away.  Manager then let them know we would mail it asap.  hope this helps.

   

  **** 

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2021 Nissan ****** went in for repair due to an accident I had earlier 2022 on the driver side. They called and told me on December 22nd that my car was fixed. I came and picked it up on December 22nd. There were no issues. The next day the car started acting funny and sending out sensor problems. I took the car back and they said they couldn't find anything wrong with the car. Three days later one of the sensors went off, made the car jolt into a curb, the car wasn't even doing 10 miles an hour. The ball joint on the passenger side car broke. They told me that they couldn't fix that under my warranty because there was a collision and that I needed to file a claim with my insurance. I called my insurance and explained what happened. They stated that Sid Dillion did something wrong and should be held responsible to fix my car. They can not produce evidence that I caused the ball joint to brake at 10 miles an hour.
  

  Business Response

  Date: 02/08/2023

  Business Response /* (1000, 5, 2023/01/12) */
  The customer brought the unit to our service department and stated the car's forward collision alert went off and forced her into a curb. the forward collision system has NO ability to steer the vehicle, will ONLY apply the brakes if you are going to hit something in front of you. We discussed with her it appeared that a curb had been hit, which is what caused the broken tie rod. She did not agree with that, said the car made her do it. That is why the repair cannot be covered under warranty. Nissan will not pay for a repair that is caused by ones driving. She can certainly submit that to her insurance, as the accident of hitting the curb is what caused the damage.
  
  
  Consumer Response /* (3000, 7, 2023/01/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Please provide evidence that the tire rod didn't brake before hitting the curb. It was not the driving that caused that.
  
  
  Business Response /* (4000, 14, 2023/01/30) */
  Unfortunately, we cannot provide evidence that the tie rod did not break before hitting the curb, however, it is very evident that something we hit very hard, causing damage to the vehicle. We reached out to Nissan, and their erringeering team, said there is ABSOLUTELY NO WAY the vehicle would steer the vehicle. Unfortunately, it appears to us the customer hit the curb and wants to find a reason as to why other than negligent driving.
  
  
  Nick

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car was around $**** before I agreed to buy it. I had to put $*** down so they didn't show or sell it to anyone else. Then after agreeing to purchase with an extended warranty for a "************** more" paid another $**** on the vehicle in order to drive off the lot. A week after having the vehicle I made another $**** payment. I have issues with my key fobs not working properly, they sent to a dealership to fix and my key fob still doesn't work. Fast forward to june/July of 2021 and my van started having issues to start abd would randomly die while driving. I reached out to Sid Dillon ********** Lincoln and the financial person said they would cover for it to be diagnosed. I also talked with Lacey about the stuff I found stating the manufacturer knew of this problem and they had recalled another vehicle make for this same issue. Sid Dillon financial office person told me they wouldn't cover to fix this problem (the TIPM needed to be replaced). I asked why not as it is an electrical problem nothing to do with me. I also asked about the extended warranty and they said that wouldn't cover it either. I had to have a brand new battery put in as well as alternator. I managed to figure out a by pass but since it affects my fuel pump relay it can take 15 minutes to hour or more to start my van in the cold months. Fast forward to now and I owe still almost $**** on my vehicle and still have the problem and the only "solution" I have been offered is to go potentially trade my van in and get a new contract for a different vehicle.
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/01) */
  Customer purchased the ONLY van we could get approved and the only way we could get it approved is with the money down. it had 162k on it when they bought it and they had their mechanic inspect the vehicle prior to purchase. They were told on more than 1 occasion that it was being sold 100% as is. we are unable to warranty anything that age & mileage. We have not heard from the customers in over 6 months. We did take care of a diag fee for them. We try to make people happy, but unfortunately, that was the only unit that would work for their credit history, and their technician inspected it. any questions please let me know. Nick ************
  
  
  Consumer Response /* (3000, 7, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Lacey sold the van with an extended warranty on it. I know for fact it had extended warranty as I just canceled it earlier this year and the extended warranty helped to slightly defray the cost when I had to replace the alternator. The whole fact that some how the vehicle's electrical problem wasn't covered by this extended warranty and it had been 6 months since purchase and Sid Dillon wouldn't help to fix it is a problem. Upon looking at other reviews of the vehicle I found that this was a problem with some of ******* vehicles. Knowing that I went through Sid Dillon expecting a business that stands by it's vehicles and supports those who go into business with them. Knowing that I didn't have the best credit and didn't have extra income to afford something different. I expected more from them instead of ending up feeling like I got a vehicle and am stuck with it and the dealership didn't even attempt to meet me halfway on fixing the issue or finding a better option. Is there anything else you are willing to do to help me?
  
  
  Business Response /* (4000, 9, 2022/10/03) */
  vehicle was purchased on 2/26/21 with 162,772 a warranty was purchased along with the vehicle. Warranty was thru lien holder *****************, was strictly powertrain only. The customer DID in fact cancel this as well. We did not try to push customer toward this unit, it is the ONLY option we had in a van, that would work for their credit. The customer did bring unit in on 3/31/21 for check engine lite along with a few other concerns and we DID not charge customer at this time.