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Business Profile

Child Care Centers

Sheyenne Learning Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently was employed with this daycare, new employees are NOT allowed to be alone in a classroom with children if their FULL background check has not came back completed. ONLY my pulmonary background came back for me to be supervised and on my second day working at this center they put me by myself for 2 months with children. Other complaints have been made and file with CPS with this daycare and I am currently trying to get my background check transferred to a different/better school but I havent been able to due to my full background check still not have came back. Something needs to be done about this because I am not the only employee they have done this with.

  • Initial Complaint

    Date:09/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter, who was two years old at the time, attended childcare full time at Sheyenne Learning Academy from September 2022 to January 2023. In January 2023 my husband and I decided to remove our daughter from their care due to management concerns. During the time my daughter was enrolled in care, I was employed by the Fargo VA (still am employed) and was a part of their child subsidy program where the VA paid 24% of my child care bill. Due to national shortage of employees, the VA was behind on making payments to the childcare center. In January 2023, a proper notice was given and an emails were exchanged between me and one of the owners ********************************* to ensure that there was no unpaid bills. At this time I also informed ******* that approx $1,000 will be coming to the VA to their center for my childcare and since my bill is paid, this money would put a positive number on my account and need to be paid to me. ******* agreed to this and this is in writing. I was informed by the VA that payments for 2022 were made to Sheyenne Learning Academy in June 2023 but ****** and ******* both stated they did not receive the funds. I confirmed again with the VA who stated these were paid and the account info was correct. After multiple times of asking *******, she did admit that the funds were placed in their account but refused to add the money to me account, giving me a positive balance and reimbursing me for child care cost. I made several attempts to explain the program to her but she refuses to follow through. stated she is not obligated to reimburse me. I informed ******* that a small claims court affidavit will be filed if she does not comply. I have all records saved if these are needed for proof.

Sheyenne Learning Academy is NOT a BBB Accredited Business.

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