Complaints

This profile includes complaints for Joy Spring Vitamins's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Joy Spring Vitamins

  PO Box 656 Waxhaw, NC 28173-1002

• 

  Joy Spring Vitamins

  125 Primrose Way Waxhaw, NC 28173-1023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered vitamins 48 days ago. Ive been in contact for over the last 40 days trying to get a refund. They keep saying hold tight as I will receive an update on my order. They have not provided an accurate tracking number! They state they cant refund my money because the order hasshipped. I just want my money back but this business is scamming people trying to help their children.

  Business Response

  Date: 11/21/2025

  Hi *****,
  Thank you for bringing this to our attention, and Im really sorry for the frustration youve gone through.
  Weve checked our system carefully using the information provided in this complaint, and were not seeing any order under your name or email. To help you as quickly as possible, could you please email us at ***************************** with your order number and a screenshot of your order confirmation?
  If we confirm that your purchase was made directly with JoySpring (through our official website or our official JoySpring store on a marketplace), we will absolutely take care of this for you and provide a refund or replacementwhichever you prefer.
  Over the past months, weve seen some unauthorized sellers and look-alike listings using our brand name. Because of this, were unfortunately not able to process refunds or support for orders that were not placed directly with JoySpring.
  You are important to us, and wed truly love for you to experience our products directly from the source. If youd like to give us a try through our official website, please feel free to use the code WELCOME20 for 20% off at: ***********************************
  Ive also attached our Brand Protection notice, which explains the efforts to protect our brand and our customers.
  We hope we can get this clarified quickly, 
  Thank you very much
  

  Customer Answer

  Date: 11/21/2025

   
  I am rejecting this response because: Here is the correspondence I have been having with MoodMagic. 

   

  ***** ************************* Number - 28616

  
  

  Business Response

  Date: 11/24/2025

  Hi *****,
  
  Thank you for sharing the additional information and email screenshots, and Im truly sorry for the experience youve been through.
  
  After carefully reviewing the correspondence you attached, we can see that all of the emails are from **** from Mood Magic using the address ****************** and referencing the website *************** and ***** shipment details.
  JoySpring Vitamins is not affiliated in any way with that company, that email domain, or that website. We also do not ship using *****, do not have any team member named ****, and do not have any record of an order under your name or email in our system. Because we were not the merchant you purchased from and did not receive this payment, we unfortunately dont have access to that order and cannot issue a refund for it. Only the original seller or your bank can process that refund. 
  
  As we mentioned before, we completely understand how frustrating this has been. There are unfortunately unauthorized sellers and look-alike brands using names similar to ours, and in this case it appears your purchase was made from another company, not directly from JoySpring. Were actively working on brand protection to better safeguard parents and our customers.
  That said, you are important to us, and we dont want your experience with anything carrying the Mood Magic name to end this way. Even though this order did not go through JoySpring, wed be happy to send you a package of our authentic Mood Magic directly from us as a gesture of goodwill.
  
  Could you please send your shipping address?
  Once you confirm, well gladly ship the real deal out to you from JoySpring.
  If you enjoy it and ever decide to order again through our official website, you can also use the code WELCOME20 for 20% off at: ***********************************
  
  
  

  Customer Answer

  Date: 11/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

   

  For Joy spring: 

  ***** ************************************************************************************************* you. 

  
  

• Initial Complaint

  Date:11/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** is the *** for the website in which the product was ordered. Previous email correspondence was sent from the email address ******************* The address is not listed on the website and the input address in the complaint was found through ****** search.
  

  Customer Answer

  Date: 11/05/2025

  I ordered a package from the company ********** on October 3rd of 2025. During the ordering process, a subscription was automatically set up with a recurring order. I contacted the company and had the subscription cancelled. Now I have not received the original order from the company, and on November 3rd of 2025 was charged again, saying the subscription was still active. I have attempted to contact the company again multiple times with no response using the email provided on ***************.

  Business Response

  Date: 11/24/2025

  Hi *****,
  Thank you for sharing these screenshots and giving us the chance to review your concern.
  After reviewing the emails and order confirmations, we can see all communication is with a different company using the *************** website, the email ******************* and a Shopify sender (***************************************) for Saffron Mood Gummies orders #***** and #*****. JoySpring Vitamins is not affiliated with that company, website, or email domain, and we do not have these orders in our system. Because we were not the merchant and did not receive this payment, we unfortunately cant access, cancel, or refund those specific orders.
  Over the past months, weve seen look-alike companies and unauthorized sellers using names and branding similar to ours. We take this very seriously and are actively working on brand protection to better safeguard parents and customers. Weve attached our Brand Protection notice so you can see our efforts towards protecting our customers.
  That said, you are important to us, and we dont want your experience with anything called Mood Magic to end this way. As a gesture of goodwill, wed be happy to send you a complimentary bottle of our authentic JoySpring Mood Magic directly from us. Please share your current shipping address (here in the BBB portal or by emailing ******************************* Once we receive it, well gladly ship the real deal out to you.
  If you ever decide to try JoySpring again through our official channels, you can also use the code WELCOME20 for 20% off on our website: ***********************************
  We truly appreciate you bringing this to our attention and allowing us the opportunity to make things right on our end.
  

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no way to call or contact this company. They are selling products that in fact are being counterfeit sold by ******* and they are doing nothing about it. There is no phone number or anything to get them on the phone. They will only respond via ******** message which appears to be AI generated. They refuse to share the 3rd party tested information for their supplements

  Business Response

  Date: 10/07/2025

  Hi *******,
  My name is *** ***** Im the Head of CX here at JoySpring, and I personally wanted to reply to you. ??
  First, thank you for taking the time to reach out and share your concerns. I completely understand how upsetting this situation must feel, especially when youre trying to do the right thing for your familys health.
  Unfortunately, counterfeit versions of our vitamins have recently appeared on a few online marketplaces, including *******. We take this extremely seriously and are actively working with those platforms to have these listings removed as quickly as possible.
  To help protect families like yours, Ive attached a short note that explains whats happening and the steps were taking including daily monitoring and direct collaboration with marketplace enforcement teams.
  And just to clarify youre absolutely right that one of our automated systems had briefly been active on ********. That was a mistake on our end, and its already been turned off. Almost all of our messages are now personally reviewed by real members of our JoySpring team (no bots here anymore!).
  We truly appreciate your patience and care in bringing this to our attention. As a small thank-you and because wed genuinely love to welcome you as part of the JoySpring family please enjoy 20% off your first order on our official website with the code WELCOME20: ******************************.
  If theres a specific product youd like to try or if youd like to review our 3rd-party testing let us know. Wed be happy to send you a sample and share redacted lab documents (some information is confidential, but were always transparent about quality and safety). Just reach out to us at ****************************** and well take care of that for you.
  Wed be honored to have you experience the genuine JoySpring products weve crafted with families in mind. Please dont hesitate to reply here or email us directly were more than happy to help make this right.
  Warmly,
  *** *****
  
  

  
  

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JoySpring advertises that their drops are "backed by science" and "evidence based" but does not provide any science or evidence on their website. I am concerned about their advertising that these drops will help certain skills (like language, speech) but do not explain why or how. This is misleading to the public and promotes false faith in this product, unfairly targeting parents with kids who have disabilities and are looking for answers and solutions.

  Business Response

  Date: 08/15/2025

  Dear BBB and Ms. ********************* I want to say how much I respect and appreciate you reaching out. It means a lot when people look out for others in their community, especially when it involves families navigating challenges with their kids. Your willingness to raise this concern shows how deeply you care. I welcome any questions about what we do, how we do it, and why we do it.
  
  JoySpring isnt just a business to me. Its personal. Im a dad to a little girl with special needs. Years ago, I was searching for a safe, natural option that might help her overcome challenges and feel her best. That search led me here. JoySpring was born out of love for my daughter and the desire for an alternative to big pharma. Today, I hope other families might find what weve made here useful.
  
  When weve used the phrase Backed by Science, it wasnt meant as empty marketing. Every product we make is the result of research, ours and that of respected experts. We pull from studies that guide the way we choose ingredients and dosages. For example, one ingredient, zeolite, has been studied for its ability to bind heavy metals and help remove them from the body. Literature suggests that reducing toxic metals can create a better environment for healthy development, including speech. Ive attached several studies for your review.
  
  That being said, I hear you. I understand how science backed can feel vague without seeing the actual studies, and I never want anyone to just take our word for it. Well be removing the phrase from our website and publishing the studies we reference so parents can review the sources and make their own informed decisions.
  
  This company began with my daughter in mind, but its grown because of families like yours who care enough to ask questions and hold us accountable. Serving this community is a privilege, and were committed to earning your trust every day.
  
  Warmly,
  ***** *****