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Business Profile

Tour Operators

St. Bart's Blue, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Friends and us rented a house and it had a lot of problems. My husband tried to contact St. Barts blue and the local company but no one would call back or reply. The house had so many issues . The company tried charging for a broken door that was not our fault. My husband has been trying to resolve and the company threatened to take legal action. This is not right. My husband said they wont even chat with him to discuss it. He his is not a company that seems to be too honest.

    Business Response

    Date: 12/13/2024

    Our company took action against this party due to non-payment for their stay, unrelated to the damage claim. During their stay, they experienced an issue with the ** in one bedroom for a single night and were offered an alternative bedroom at the property. As a goodwill gesture, our company refunded one night to the affected party for the inconvenience of relocating to another bedroom. The property manager covered the damage claim demanded by the property owner. A payment resolution has now been reached, and the matter has been satisfactorily resolved for all parties involved.

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented a house for about ****** for a week. Upon getting there the house had one bedroom with no AC. They didnt fix that til more than 2 days later. The water went out at the house. There was free water running in the garage, the door to our bedroom broker and the lock wouldnt work and without bedroom. st. barts blue tried to bill us for this and would never reply to the voicemails, emails, and messages left for them. They sent a 2nd email to ask for payment with threats. They now threat legal action to pay for the door that we never broke. I asked for ****** to speak with me and he refuses to even once speak to me. They wont return calls and do not do what they say. I offered an amicable resolution to this and they would not honor what they said they would. All they had to do was contact Amex as I did and this would be resolved but they threaten court. I anticipate a counter claim and lawyers involved. I would suggest other options for your vacation.

    Business Response

    Date: 12/13/2024

    The issue has been resolved. Both parties are agreed to a resolution.

    Customer Answer

    Date: 12/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

St. Bart's Blue, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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