Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early March 2024, we purchased a 19x20 shed from a company called Lion Buildings - based out of **********, **************. The total cost was roughly $8000. The company supplies the materials, but they use a subcontracting company called New Era. It didn't take long for them to install the shed; however, there were SEVERAL issues with the installation. First, they bolted the shed to the concrete crooked. Secondly, they did not seal the shed - which is supposed to be waterproof. We did not realize that it wasn't sealed properly until 4 days after installation when it began raining. We immediately called the company the next day after noticing all of the water streaming down the inside walls as well as under 2 of 4 sides of the shed. Well, 2 months later, we are STILL waiting for the company to come back to repair and seal the shed. We have lost furniture, a portable heater, wedding gifts and other items from waterlog damage. In addition, mold has destroyed clothing, bedding and pillows. We have called Lion Buildings and New Era over and over and over and over - only to be lied to every time. We DEMAND compensation for all that we have lost!!! I'm sure the company will lie and try to falsely say they're doing their best - we've read the other reviews as well. All of the other negative reviews and complaints against these companies are 100% TRUE!

  Business Response

  Date: 04/29/2024

  
  Dear *******************,
  
  We deeply regret the inconvenience you experienced with the building installation. Upon reviewing the matter, it has become evident that Lion Buildings, the seller, is not responsible for the installation process, which falls under the purview of New Era, the contracted installers, as clearly stipulated in the attached signed contracts.
  
  Lion Buildings fulfilled its obligations by promptly documenting and reporting the encountered issues. However, it's important to clarify that the responsibility for repairs rests with New Era, the external contractors entrusted with the installation.
  
  Enclosed with this correspondence are comprehensive documentation, including emails, demonstrating our proactive efforts in notifying New Era about the repair issues. We have diligently executed our role in the process.
  
  According to our records, the necessary steps have been taken to address the situation promptly.
  
  Please feel free to reach out if further assistance is required.

  Business Response

  Date: 04/29/2024

  New Era Structures
  *************************************************************************************************
  **************

  Customer Answer

  Date: 05/09/2024

  I have not heard from the business in response to my complaint.  We would still like to be compensated for the damages caused by their terrible work.