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Business Profile

Trusses

Stroud's Building Supply and Steel Trusses, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pole barn kit purchased from Strouds Building Supply on 11/29/24. $10,456.16 ACH payment, full invoice amount executed same day. Quoted delivery was 4-6 weeks. Two months later Strouds Building Supply announced that they were "busy and behind schedule". Three months later and they ignored my inquiries, daily emails at this point, requesting a reasonable delivery date commitment or full refund. Nearly four months in now and they will not respond to my emails or answer my calls. They have my money and have delivered nothing.

    Business Response

    Date: 03/25/2025

    We sincerely apologize for the delays and inconvenience experienced by our valued customers.
    ****************************************************************** was profoundly impacted by Hurricane ******, which caused unexpected and widespread damage throughout our region. At the time of the storm, we had over $250,000 in inventory on-site, much of it allocated to fulfill customer orders. Unfortunately, that inventory was completely destroyed by the hurricane. In addition to the loss of materials, our buildings and displays were also significantly damaged, and we were without power for several weeks, forcing us to temporarily close operations.
    We recognize how frustrating this situation has been for our customers, and we deeply regret any delays this has caused. Please know that we have applied for assistance through the Small Business Administrations Economic Injury Disaster Loan (EIDL) program to help recover from these losses, but the process has been slower than anticipated.
    Despite these challenges, we are committed to restoring our operations and fulfilling customer orders as quickly as possible. Our team is working diligently every day to return to full capacity, and we truly appreciate your patience and understanding as we recover from this natural disaster.
    Thank you for your continued support.

    Customer Answer

    Date: 03/26/2025

     
    I am rejecting this response because:

    I called, placed an order verbally and paid for my pole barn more than a moth after the *** hurricane disaster.  Not once did Strouds Business Supply mention how they were affected by this disaster.  Had they been honest and communicated that up front I would have not placed an order with them.  I can only assume they suspected such and therefore intentionally withheld that information.  For four months now I haven't received any truthful information from them and they've never offered a real delivery date.  I contend they have committed fraud and continue to hold my $10,456.16 payment which I have rededately requested be refunded.  Even further, they continue to ignore my attempts to contact them.  No information and no refund is theft.  Though I sympathize greatly for the ****** victims and have personally made both time and monetary donations, I am not willing to accept their failure to provide honest communications with their clients. 


    Business Response

    Date: 04/15/2025

    We have been in correspondence with Mr. ****** and will be delivering his kit to him on Wednesday, April 16th .

    Customer Answer

    Date: 04/17/2025

     
    Better Business Bureau:

    ******** Building Supply did finally deliver my order.  As a concession; they did not charge me a delivery fee.  Upon initial inspection, the quality of their product appears to be very good, but cannot be verified until it is assembled/installed.  I'm simply thankful that I didn't loose my money, but I would never buy from them again.  Their failure to communicate is unforgivable and I could never recommend them to anyone looking to purchase a pole barn kit. 

    Thank you. 

  • Initial Complaint

    Date:03/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 10/16/2024 ordered and paid for in full a pole barn kit (36'x50') and was told it would be ready to deliver in 2 to 3 months and I have not received it as of 3/20/25 they will not answer the pnone or reply to text or E-mails .I have driven to there office 3 times sense 1/30/2025 and spoke in person with a secatary that relayed a message to me stating that my order is being processed and should be ready bt the end of Febuary (2025) . The second trip on 3/6/2025 I was told that the trusses were ready but the wood and metal siding and roofing were not ready but should be ready around 3/14/2025. Today (3/20/2025) I was told by *** ****** (3rd trip to there office) that he would check into my order and get back to me in a couple of days. just another stall tactic

    Business Response

    Date: 04/15/2025

    I wanted to let you know that we have delivered 85% of this kit to this customer. We do have some 2x6 Yellow pine purlins and treated 2x6 boards to deliver. The installer has informed us that the holes that he drilled will not be inspected until Thursday 17th, so we will deliver the rest of the material on Wed or Thursday the 17th.  
    We have battled the effects of Hurricane ****** in the last few months and have been working with the *** for a EDIL.  
    We as ******** Building Supply always want to make the customers our 1st priority.

Stroud's Building Supply and Steel Trusses, LLC is BBB Accredited.

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