Business ProfileforKeffer Hyundai

I have been coming back and forth to Hyundai keffer these last past couple of months about inquiring selling my car back to them for something newer with low mileage.The first time I was there my credit was ran for 9 different credit because and this was done again this time not allowing me to get a car which I was going to originally do and finance the vehicle through my credit union. I expressed to ***** the sale representative at Hyundai keffer on independence in Charlotte nc that I didnt want any hard inquired on my credit that could potentially do it drastically before I went too the bank.***** asks me what my credit score was and what my interest rate my bank was giving me I proceed to tell him, he then said we might have better options depending on my credit score with the credit score I have he said we only be looking at your credit score nothing would be effecting u dramatically I said ok and I clarified he agreed.***** then proceeds to come back and I kept asking questions because the process was taking along time he then come back and let me know I was approved and I would have to pay a down payment bc of the negative equity of current vehicle for the new vehicle of 2000.I then proceed to tell him my intentions we where to put nothing down at all so he said see what your bank could do for u I went to my bank a day after and they informed me my credit score had drop tremendously making it as thought Im not able to get into that new car anymore with them and she stated what she seen on there that brought it down that low which where them running it for the 9 different bank prior I then called ***** asked for corporate and a had a attitude as he always had and hung up the phone in my face now Im not able to get a new vehicle at and have to start the whole process over and wait for the points to go back on my credit.I WENT TO THE STORE TO SPEAK TO A MANGER AND HE CAME OFF VERY AGGRESSIVE AS WELL AND HOSTILE BUT EVENTUALLY CALMED DOWN AND ASKED HIM FOR CP AS WELL AND HE SAID IT NOT GOING ANY FURTHER THAN ********** couldnt do anything else other than offer me gas for my commute back .