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Business Profile

Vacation Rentals

Exclusive Mountain Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    arrived 10/15/22 (rental cabin *****************************************( Host *******************) failure to fix tv in bedroom, When rented per rental all items should be working condition, tv was not she was informed within 1 hr upon arrival. After numerous txs telling me how to fix , she was going to send her housekeeper. never did Host said she would come never did , host said she was running late later when pressed she said the housekeeper was sick, this was 2 days into our rental , third day i requested $30.00 compensation , Host said since the tv was working prior to our arriving there would no compensation, she was rude, disrespectful and really did'nt care, even though it was job to repair as owner/Host , She even accused us of pressing the wrong buttons for the tv not to work , in her bio she says they give priority to there renters??????

    Business Response

    Date: 10/20/2022

    This is NOT my property. There is no ******************* affiliated with my company! I do not manage, and have never managed this property, so please, make sure this complaint gets removed from my company immediately, and provide me with confirmation of such. 

    Sincerely

    *************************, Owner

    Exclusive Mountain Properties

     

Exclusive Mountain Properties is NOT a BBB Accredited Business.

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