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Business Profile

Consignment Clothes

Encore Kids Consignment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a kids twin size bed on March 2, 2024 from EncoreKids Consignment. I paid $199.99 for the bed plis $9.99 for S&H. At the time I thought that was a little low for a bed that weighted ***************************************** the description. I was later informed by ******************* that the bed was very heavy and she would have to have the bed weighted. I waited and had to continuously call and inquire as to the hold up and seemed to be getting the run around. Finally I received a response on March 7 that it would cost $95.77 to have the bed shipped. ************** offered to pay $25.00 towards the shipping and I paid the additional $60.00, since I had already paid $9.99. It took all the way until March 16 when I received an email that the bed had shipped. Before the email of March 16, I contacted ************** and notified her that the debit card that I used was hacked and I gave her a different debit card number. ************** charged both cards and said that she only charged one. To this date, I still have a charge and hold on the cancelled card. On March I received a notice that my bed was out for delivery. Then I received a delay message. On March 22 my bed was finally out for delivery, I waited at home all day for my package but it never came. I went to *** early the next morning and was told that the shipper requested the bed be returned to EncoreKidsConsignment. *** told me to contact the seller to find out why. I sent ************** an email begging her to contact *** and let them know that she did not request the bed be returned, but the bed was already enroute back to the seller. I received an email from ************** on March 29, no response. I had to continuously email until she finally told me that *** had billed her account $1300 plus dollars to ship the bed back and that she would not be refunding me or reshipping the bed until the matter was resolved in her favor. ************** has my bed and my $270.00. ************** told me she was filing with ***. No claim is filed.

    Customer Answer

    Date: 05/29/2024

    I have not heard from the business in response to my complaint.

Encore Kids Consignment is NOT a BBB Accredited Business.

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