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Business Profile

Furniture Manufacturers

Sherrill Furniture Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sherrill Furniture Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sherrill Furniture Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/22/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 4 pieces of furniture(cocktail table, upholstered ottoman, metal table base & faux marble table top) on March 31, 2025 & was told it would ship in ************************************* full on April 15th. I authorized them to do an ACH payment for $5570.85 from my business checking account. Items shouldve shipped around the end of June. Items didnt ship in June. July 8th I was told everything was in except for the dining table top. There was a delay with the hand painting, but all items will ship in a week. Had a family ***************** check why my client hadnt received their furniture yet. September 8th told them I was beyond frustrated that the furniture hasnt shipped yet.(2 months late) I was told everything was in except for the cocktail table & that everything shipped, but the cocktail table. Stated I wanted to be compensated for extreme delay & for them selling my cocktail table to someone else. ***** ****** stated they do not compensate for vendor issues. (I was originally told they make everything in house in **************, now they are using other vendors) This is clearly a mistake on Sherrill Furniture/Hickory White not the vendor. Asked on the 8th why my cocktail was given to someone else? Never received an answer. September 10th dining table top was received damaged in 3 spots. I paid to have it fixed with Sherrills approval. I know have to mail a form to get reimbursed. September 30th sent another email to ***** *********** *** still havent gotten a response from either. Still dont have a cocktail table & other items are sitting at a delivery company waiting to be delivered.

      Business Response

      Date: 11/10/2025

      Attached is an email correspondence between ***** ******* of ************* and ***** ****** for Sherrill Furniture.

      The cocktail table in question failed QC inspection due to cracked stone. Sherrill Furniture produces most of their furniture domestically, however we do source specific products from other vendors (domestic and foreign). In this case, the product sourced is from an overseas vendor as it is made of metal and stone, two materials we do not, and do not claim to, produce ourselves. 

      The attached email has communications occurring AFTER the BBB complaint was filed, indicating the customer is satisfied with the communications and outcome. We are offering a table from our showroom at a 30% off discount. A value of $525.00. ***** responded positively towards this solution. 

      Thank you in advance for marking this resolved.

      ****

      Customer Answer

      Date: 11/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    Sherrill Furniture Company is NOT a BBB Accredited Business.

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