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          Market America SHOP.COM has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforMarket America SHOP.COM

            Internet Marketing Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.27/5stars

            Average of 12 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/2004

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            7/27/1992
            Years in Business:
            31
            Business Started:
            5/1/1992
            Business Started Locally:
            5/1/1992
            Business Incorporated:
            10/1/1993
            Accredited Since:
            4/1/2004
            Type of Entity:
            Corporation
            Alternate Business Name
            • Market America, Inc.
            • Ma Webcenters
            • SHOP.com
            Business Management
            • Mr. JR Ridinger, Chairman/CEO
            • Ms. Loren A. Ridinger, Senior Vice President
            • Mr. Marc Ashley, President/COO
            • Ms. Lisa Petruzzi, Executive Assistant
            Contact Information

            Principal

            • Ms. Lisa Petruzzi, Executive Assistant

            Customer Contact

            • Ms. Lisa Petruzzi, Executive Assistant
            Additional Contact Information

            Fax Numbers

            • (336) 605-0041
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/21/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I ordered a pair of sandals online, but never received confirmation of shipping or a tracking number. When I called their number - *********** number it was a scam and it was not actually shop.com but a telemarketing company trying to sell me a hearing aid. I never received a tracking number or confirmation of shipping or the item.
            Read More

            Customer Reviews

            12 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shoron C

            10/27/2023

            I have used OPC and ORAC these two products from Market America for more than 20 years. I am not the distributor, just indeed love these products, however, my recent order with 4 bottles of ORAC on September 8, 2023, have strong plastic kind of taste. I immediately reported to Market America Taiwan division, because I afraid it is a food safety issue that might caused from the defect of manufacturing. Unfortunately, their customer service both in Taiwan division or in USA, do not take this issues as a serious concern, the reason they gave me is : 1. I am the only person report this issue. But, (I ordered 4 bottles all have the same plastic flavors, it’s hard for me to believe I am the only one.) 2. The flavor changed, because the ingredients are all natural, so it can’t tasted the same every time. But, (The flavor that I argued is plastic kind of taste, not natural one.) 3. Market America try to show their concern by sending me a hand typed report from their own department, to prove the ORAC bottle is safe to used. But, ( as a profession, they should have an official third party laboratory to do the testing, instead of an in house report.) I really appreciate these products to maintain my health for over 20 years. My whole purpose is hope Market America can take their responsibility to inform those customers who placed their ORAC orders around this September as me, to be aware the taste of their products. Plus, their management in manufacturing need to be more cautious with their production. I have waited for a month now, since their responses are so superficial, i have to write this message to warm the users like me. For the love of those products, we should supervise more with their quality and safety. In this life, we all have chance to make mistakes, so does a corporation, it’s understandable. The big difference is how the corporation deal with these hardships, they can turn it to their advantage or disadvantage, that is a wisdom.

            Market America SHOP.COM Response

            11/07/2023

            We sincerely apologize for any inconvenience you may have experienced and appreciate your feedback.  We want to assure you that we take quality seriously, and your concerns have not gone unnoticed.  We conducted a comprehensive review of our production process and quality control measures related to this product.  Based on our findings, we can confidently say that the product is safe and meets quality standards.

            If you have any further questions or would like more detailed information, please do not hesitate to reach out to us directly.  Your satisfaction is important to us, and we value your input as it helps us continually improve our products and services.

            Local BBB

            BBB® of Central and Northwest North Carolina

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