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Business Profile

Used Car Dealers

TR Motors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2020 ******* Elantra SEL from this place. Upon test driving it, I noticed the check engine light was on. I inquired about the light, and was told it was due to the battery dying, and them having to jump it off. Given that a battery isn't too expensive, and that they seemed like a decent company I believed them. Four to five days later the light came back on. I proceeded to take it to Autozone to have the computer read, to which I find that it wasn't the battery, but a cylinder 4 misfire. I asked them to print it so I'd have proof to show TR Motors, but when I showed them, the secretary asked "But it's running good, right?" I tried my best to not get upset as I explained that just because it seems to be running okay at that moment, that there is in fact an issue. They then decided to check it themselves, but just cleared the light. Nothing else. I ended up biting the bullet and getting it fixed. Everything seemed fine for 24 to 48hrs after that. However the light then came back on yet again, and when I took it this time to be checked I found out it's the catalytic converter. These people need to be investigated, because I honestly think they're crooks. All the proof is in their ****** reviews. I have tried to get them to help me but to no avail.

    Business Response

    Date: 07/30/2024

    We are aware that this customer was concerned with the check engine light. The car passed the ** Inspection in order for us to sale it. We also understand that there are many reasons that the light can come on.  As a small business, we pride ourselves on customer service & will do what is necessary to ensure the customer is satisfied when purchasing a vehicle.

    We put a warranty on every qualified vehicle for the customers interest. and benefit  This customer had an upgraded warranty.  We strive to help and asked the customer to return so we could diagnose the problem but they refused to do so by going to another auto parts store for diagnosis.

    For the best interest of the customer, we do ask when they have a problem, if the car is having any issues running for their safety.

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