Reviews

Review Details

• Review frompaula h

  Date: 08/13/2024

  1 star

  paula h

  Date: 08/13/2024

  This isn't a review or complaint about the quality or craftsmanship of the products they create. Their workmanship is not in question . Truly beautiful pieces they create & produce. However their interpersonal skills of the office personnel are.This is a complaint on a customer service experience with the office personnel & not the artisans themselves. Based on customer service experience only, this is my complaint. The office personnel was very rude when inquiring about a possible workshop for military affiliated women. The same person was also rude when a question on the business's official social media page was asked. Furthermore the same person went further to attempt to belittle/slander/degrade me using the same business social media page. In their attempt to do so they published my full name, approximate date & the medical issue I experienced. Not only was my medical issue mocked, by attempting to make light of the serious situation, this is a clear violation of HIPAA if not Privacy Act . I have attended numerous events at this business with no issues at all. No rude or condescending behavior. But, I have never had direct contact with this person until a few days ago. I approached this person , the office manager, to reach out about possible events to hire this company for. So I was somewhat shocked as to the person's response when inquiring. I was further shocked by the rude response about the question concerning a product later the next day on their social media Business Page. I was horrified to find out later that the person had taken time to create another post on that same page attempting to slander me. This is unacceptable. First, a potential customer trying to inquire information should not be dismissed so rudely. Second, a public business page, customers will ask questions and the business should not take offense. Lastly a business should never publicly use personal information, not related, to intimate customers.

  Ballash Woodworks

  Date: 08/14/2024

  The customer attended a non-profit funded event at our workshop and from the first moment she arrived she was complaining about something. When she was "inquiring about a possible workshop for military affiliated women" she was simultaneously degrading our product to my employee while telling us the cost was too high, and the idea was dated. So, there was no true intent to hire us just to complain. My employee smiled in her face walked away to find me and explain the issue. She claims we tried to slander and belittle her on social media, this is not true. After she left our event early because she threw up from eating too much of the delicious BBQ that was catered, she went home, found an old post about reusing wood shavings and began to tell our audience that we are trying to kill their animals and to stay away. My employee responded professionally a couple times, then after being escalated mentioned she "was sorry she ate too much and threw up." At no point was there slander because what we said was true and it was said in a way of empathy that my office manager was truly sorry, she couldn't finish the class. But since it was on social media the customer can read it how they want and draw their own feelings and conclusions while assuming the intent. The comment string has been deleted and the customer has been banned from our professional page. This is a far cry from disclosing HIPAA information and the reach to connect the two should show that this customer just has a personal issue with my office staff for not accommodating her personal needs while having 25 other students to take care of. I mentioned at the beginning of class that if you were feeling sick to notify me and we would attempt to help. The temperature was hot that day, so people were uncomfortable, but she was the only one complaining. This customer berated my employee several times for not having paper towels for her. After explaining she couldn't leave to go get paper towels and in no part of the agreement with the non-profit did, we agree to supply paper towels. They are not used in woodworking. This customer was repeatedly rude to my office manager throughout the day and every time I was made aware.My employees are always patient and understanding but when standing in the face of insults customers need to understand business personnel have the right to stand up for themselves. My employee was counseled on using a business page to leave comments that could be seen in a negative light and to escalate all issues to me as the business owner rather than personally responding.