We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Satellite Supplies

GXi International, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Satellite Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order no. ***** On October 12, 2023 I placed an order for part #C02710, chipper shredder carousel, black, no wheels, for a CH1 unit. Price listed $350.00 with $150.00 shipping for a total of $500.00 which was immediately charged to my credit card. Today is October 31, 2023 and I have not received any information or updates about my order. 19days have passed with no correspondence. I have emailed them and called their customer service number and my order still seems to be in limbo. At this point in time I would like to either have the order sent or a full refund immediately. I should not have to keep trying to contact them about my order. The contact phone number I have is ************.

  • Initial Complaint

    Date:10/10/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 48 inch mowing deck Z-Beast zero turn mower from Home Depot in September 2021. The order was completed through a third party company called GXI which handles distribution and servicing. I attempted to submit a warranty claim when the mower blade spindle broke after less than 7 hours of use and the company declined it. I then attempted to order the replacement part to fix the mower myself but GXI sent the wrong part and I've spent a month emailing them to rectify the problem and they have not acted in good faith in any aspect and have only obfuscated my attempts to repair my mower. I spent almost 3,000 dollars on this mower and have spent hundreds of dollars for replacement parts that aren't the correct parts. I would prefer not to have a 3,000 lawn ornament and would rather have the empty garage space or a functional mower.

GXi International, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.