Reviews

Review Details

• Review fromTimothy O

  Date: 06/05/2025

  1 star
  STAY AWAY FROM PALMETTO SOLAR! They do NOT return ANY calls/emails. They just give you the runaround. Solar Panels which haven't worked since February, and I just keep getting no feedback or help from them. I WAS SCAMMED BIG TIME! THEY'RE FRAUDS!!!!!!!!!!!!!!!!!!!!!!

• Review fromTilly B

  Date: 05/29/2025

  1 star
  Their product might be okay, but I have ZERO interest in solar. They have a very shady marketing scheme. They train door-to-door guys to talk to residents about the flat-rate (12-months average) and lock the rate increase to save money WITHOUT mentioning the word SOLAR and lie about "no matter how much electricity you use". The flat rates does go up next year if you use more since it's based on the average usage. They lie about the electric company's surcharge to get you to sign up for their flat rate. As soon as they have your phone # and email addy, you immediately get emails about financing their solar system and a phone call to schedule inspection, and you go "who the h*** are you, to talk to me about solar I have no interest in?"I'll never go with a company with this kind of business conduct.

• Review fromTatiana C

  Date: 05/27/2025

  1 star
  Im very disappointed with LightReach and how they handled our solar lease. My wife and I were told by their sales ***resentative that we would only be billed $106.48 per monthno mention was made of receiving a second utility bill from our regular provider. The ***resentative sat down with us, walked us through the contract, and left out key details, including the fact that we would be double-billed.A few months in, we received a second bill of $156, which we were completely unp***ared for. This unexpected charge overdrafted our bank account and caused financial stress. When I called customer service, a *** even admitted this is how sales are often completedby withholding the truth about double *********** Im past the cancellation period and locked into a 25-year contract I would have never agreed to if I had been told the full truth. The contract may technically mention two bills, but if the verbal explanation contradicts the fine print, thats mis***resentation.Ive filed a complaint with my bank and will be ***orting this to the ************************, *****, and the BBB. I hope no one else is misled the way we were.

• Review fromKristen D

  Date: 05/16/2025

  1 star
  Worst experience ever. We have had nothing but issues most recent is the inverter died on the system and it was not functioning for 22 days yet I had to make the payment on the system and we lost all the electricity that should have been produced when asked to be reimbursed I was denied. Do I lost 300 plus dollars because their system failed . Then when I said id not make the payment they were gloating because another company owns the loan

• Review fromMari S

  Date: 04/02/2025

  1 star
  La peor compañía nos estafaron con paneles solares y usaron mi firma electrónica para meternos en un contrato la cual me estafaron usando mi firma Brian Jiménez Felipe Delgado son los responsables ellos vinieron a mi hogar ellos son de Alpha Energy son unos estafadores junto con ustedes he llamado para que quiten estos paneles solares y nunca ha respondido por favor a la jente que lleva esto no caigan en estas estafas todavía sigo para que me llamen para una respuesta y cuando los llaman no quieren desponder o dan versiones engañadoras son un fraude

• Review fromPhyllis L

  Date: 03/18/2025

  1 star

  Phyllis L

  Date: 03/18/2025

  If it sounds too good to be true it is! This company came to my door, spent hours with ******* all sounded excellent. We scheduled the inspection the next day. In the meantime, I decided to do some research on my own. They promised this wasn't a loan - yet for 25 years you are paying for this & the cost ends up being very steep. They promised my HOA wouldn't have a problem with installation, wrong. I would be paying $98 monthly for the first year with the possibility of lower rates after that. That is more than I pay now. Read the reviews about delayed servicing, delays in servicing if something goes wrong, which it seems to quite often. So the next day I canceled, after being asked to give a reason. I explained all that & the reviews I found. They told me I had the wrong company & sent me a link to the "right" one. It was the exact same one I saw! Since then I have been receiving constant voicemails to call them back to remedy my decision to cancel. I have requested they stop, which hasn't done a bit of good. I am considering this harassment. They have no respect for your decision to cancel. I would never do business with this company.

  Palmetto Solar

  Date: 03/21/2025

  Thank you for providing your feedback and letting us know about this issue, *******. We will relay your feedback to your sales / install company, Our World Energy.

  Thank you, LightReach

• Review fromSteve O

  Date: 03/18/2025

  1 star

  Steve O

  Date: 03/18/2025

  Beware Bad salesman practices Submitted credit application with out you knowing or approving Says local utility sends to you and they approve

  Palmetto Solar

  Date: 03/19/2025

  Thank you for providing your feedback and letting us know about this issue, *****. We apologize for any confusion. We will be reaching out regarding your concerns shortly but please feel free to contact us at ************** or ******************************************* as well.

• Review fromGiohamni S

  Date: 03/15/2025

  1 star

  Giohamni S

  Date: 03/15/2025

  This company are thieves thats the only word l can think they install a solar panels in my house they promised that l will produce more than l use . But the garbage l get no even produces the minimum for my use., now l am paying electric bill over 200 dollars plus 200 for the solar panels panels., l call them and they said nothing l can do to fix it this like is my fault for getting solar panels financed.,

  Palmetto Solar

  Date: 03/17/2025

  Thank you for providing your feedback and letting us know about this issue, ********. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly but please feel free to contact us at ************** or ******************************************* as well.

• Review fromTracy S

  Date: 02/21/2025

  1 star

  Tracy S

  Date: 02/21/2025

  If I could give negative stars I would My system has never worked properly Ive called made trouble tickets online called the contractor My bill is hundreds of dollars more plus my monthly payment to lightreach Im a senior citizen on disability and I feel I was taken advantage of by them and their contractors

  Palmetto Solar

  Date: 02/25/2025

  Thank you for providing your feedback and letting us know about this issue,*****.  We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly but please feel free to contact us at ************** or ******************************************* as well.

• Review fromAusten R

  Date: 02/20/2025

  1 star

  Austen R

  Date: 02/20/2025

  Have made multiple phone calls and emails about closing an account for deceased family member. Initially was told there was no account despite having statement charges. It wasn't until we sent an email saying we were selling the attached property that they found the account. Took multiple attempts to receive a copy of the original agreement. They have been more interested in us sharing the details of the potential new homeowner rather than helping us understand our options. (Shockingly, the new owners do not want to deal with them based on our experience.) They have caused us to delay closing. After trying to get an estimate for cancellation of their "lease" plan, we are told we have to buy the equipment instead, but the service agent said they were unable to discuss the price and that it could take up to a week for someone to contact us about it. Final attempt today to talk to a supervisor and was told they were "busy", but would call back in a window set the same day. They never called and when I made the new attempt, well after the window, I was told it can take ***** hours for a supervisor to reach out which is not what we were initially told. Overall unimpressed by the way the company has responded. Losing a family member is hard, but dealing with companies like this makes it even more difficult. Highly recommend to steer clear.##Update two weeks from original review:A customer service representative did email me after this review, but has been rather slow to respond often taking days. I pressed them for an estimate which took almost a week. SEE BELOW FOR ESTIMATE BREAKDOWN BEWARE: They said they estimate the buyout based on (size of the system) x (Fair market value in $ per KW in your state) therefore if you have a 7KW system and they estimate the value at $4.85, they ask you to pay (7000x4.85) or $33,950. The problem is that the state average in ***** where the property is located is between $2.10-$2.85. The national average sits somewhere around $3.

  Palmetto Solar

  Date: 02/25/2025

  Thank you for your feedback regarding the buyout quote, ******.