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          Renewal by Andersen of the Carolinas has 1 locations, listed below.

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            Business ProfileforRenewal by Andersen of the Carolinas

            Replacement Windows
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.25/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            25 complaints closed in last 3 years

            11 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/1/2018

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Renewal by Andersen of the Carolinas is the locally owned branch
            of the window and door replacement division of Andersen Windows.

            Products & Services

            Renewal by Andersen Doors and Windows.

            Business Details

            BBB File Opened:
            7/2/2018
            Years in Business:
            38
            Business Started:
            4/1/1986
            Business Started Locally:
            4/1/1986
            Business Incorporated:
            12/28/2017
            Accredited Since:
            8/1/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            65
            Alternate Business Name
            • S&L Windows and Doors, LLC
            • Renewal by Andersen of Greater Charlotte
            Business Management
            • Mr. Doug Lampert, Director of Operations
            • Ms. Sharon E. Sullivan, CEO
            • Mr. Larry Sullivan, COO
            Contact Information

            Principal

            • Ms. Sharon E. Sullivan, CEO
            • Mr. Larry Sullivan, COO

            Customer Contact

            • Mr. Doug Lampert, Director of Operations
            Additional Contact Information

            Fax Numbers

            • (704) 817-8548
              Primary Fax

            Phone Numbers

            Customer Complaints

            25 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/20/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Date contract was signed 7/28 Amount of contract $273,057.96 Amount paid $245,752.16 Business committed to installing high quality windows and doors that was not vinyl and not look like vinyl and custom built and whole window replacement. Received box framed window replacement. Actually window sizes were less than industry standards for box frame replacement. We have documentation of photos where windows are extremely to small for openings and are filled with spray foam and vinyl extenders to cover spray foam. The windows are so small that screws are barely attached to frame and spray foam basically have the windows in place. The finished product is less than promised. We were adamant about window not looking like a vinyl window. We have before and after pictures showing how the windows that were replaced were better quality than promised. We had asked for fiberglass windows due to wood grain finish and were assured that the windows they installed would be a better quality window. We were assured the new windows would not be detrimental to the appearance. This is a luxury home over $2,000,000 on a country club golf course. These windows have decreased the value. We are realtors and will have to disclose the material fact of the windows. We questioned the pricing. My husband owned a replacement window company and it looks like windows cost $500 to make and we were charged over $3000 EACH window and over $20,000 each for 5 doors. I am contacting the *** of renewal by ********. We were under the assumption these would be installed and quality of ********. We were also told the subs that installed thw windows never measured the windows. Please let me know if you need pictures.
            Read More

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mary G

            5 stars

            01/26/2024

            We were very happy with the service provided by ******. All of our dealings with Renewal have been great.

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            BBB Reports On

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