Reviews
This profile includes reviews for isolved, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 53 Customer Reviews
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Review fromRick B
Date: 03/15/2023
1 starI was a customer for over 9 years. In the beginning they were great in the customer service and follow-up. Starting around 2018 the company changed, we had numerous tax problems that took over 9 months to resolve costing our business in penalty's and fines from the government. They were terrible in communications. We had to bother them daily to get any answers. We sold our business and still two years after the sale they still are haunting us. Failed to report to the Social Security w2 wage report. Five email and zero response. Took down the w2 from 2021 to the local SS office and filed the report ourselves. Don't waste your time with this company. I wouldn't give them a 1 star!!!!
isolved, Inc.
Date: 03/24/2023
****,We apologize for you experience with isolved. It appears that this feedback is from 2+ years ago and if there is anything we can do now or clarify for you, please let me know.Review fromCharles B
Date: 01/24/2023
1 starThis company is a joke. We received numerous emails that their time management services were reaching their end of life at the end of 2022 and customers would no longer be supported. Therefore we located another service over the summer. Now Isolved is telling us that we did not give them a two month notice that we were terminating and that we would continue to be billed through October 2023. Not sure why you would need to notify a company that your canceling services, when they are sending you emails telling you their services are no longer going to be offered. I tried reaching out to their Quality Control Specialist ***************************, and he will not even respond to emails. laughable. We will be contesting these charges with our credit card company. Find a different company - these guys are crooksisolved, Inc.
Date: 03/13/2023
*******,We apologize for your experience with isolved. My records indicate that we communicated with you through your inquiry and cancellation. Per our contractual agreement, provided to you upon your inquiry, a notice period is required to cancel. Our communication of the end of support for the Timeforce product did not establish any material change to our agreement that was in place. We apologize for any inconvenience this may have caused and hope that we have the opportunity to work with you again in the future.Review fromStacey A
Date: 01/16/2023
1 starThey leave much to be desired in terms of employee FSA releases, if I could switch companies I would. Seriously considering dropping the fsa, due to unreliable reimbursements, I called for 3 days and finally got ahold of someone to be told it's year end my ***************** will have to wait. Yet I ******* sitting there I have yet to use. They are ENTIRELY too busy to deal with me or my money.isolved, Inc.
Date: 03/13/2023
Hi ******,I apologize for the delayed response. I apologize for on behalf of isolved for your experience. Would it be possible for you to contact me directly and provide the company that you work for, so I can validate your identity and look into this for you.Thank you *********************
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