Reviews

This profile includes reviews for Isolved, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Isolved, Inc. has 8 locations, listed below.

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  Isolved, Inc.

  11215 N Community House Rd Ste 800 Charlotte, NC 28277-4961

  
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  isolved

  5030 E Sunrise Dr Phoenix, AZ 85044

  
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  iSolved, Inc.

  1617A Main St West Chatham, MA 02669

  
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  Isolved, Inc.

  8610 S Sandy Pkwy Sandy, UT 84070

  
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  isolved, Inc.

  Springfield, MA 01104

  

Review Details

• Review fromSher P

  Date: 10/15/2024

  1 star
  I have been making payments to iSolved for Cobra coverage since June 2024 only to find out in this past Thursday (10/10) that my provider (******) was never notified and my medical insurance had lapsed. It has taken MULTIPLE conversations with ******, my former company and iSolved to work through this issue--it is still not resolved. Everyone wants to point fingers at the other institution meanwhile I am sitting here with paid invoices, no coverage, an immediate medical need, and according to Anthem no coverage because iSolved has failed to inform them of my payments. This is nothing new further to others who have registered similar complaints on this site. Clearly this system is broken and iSolved does not have a meaningful way for customers to proactively engage on their own behalf to facilitate a solution. I was told by two iSolved **** that "Anthem dropped the ball." ****** says that they continue to wait for iSolved to forward my file and proof of payment, and no one seems to care that I have an invoice showing payment on an iSolved invoice with the header "Continuation Coverage Invoice" and ANTHEM PPO HSA referenced throughout. iSolved seems unmotivated to fix this recurrent customer complaint/issue otherwise they would not have people continuing to post about the same issue. Nor would there be one hour wait times to speak to a ***resentative who says it is the insurance company that is at fault, says they will follow up via email to the insurance company and cc the customer, and then never act on this promise. Also, online chat***/bot twice provided a different response than the *** I spoke with. One star is far too generous. Please iSolved, FIX THIS PROBLEM before someone is turned away from a medical facility for being "uninsured" in a time of crisis only to end in dire consequences for them.

• Review fromLaura I

  Date: 08/05/2024

  1 star
  Beware. iSolved is unreliable. The BBB should update their rating and accreditation to a CCC, at best. Since January, iSolved has failed in every category, from customer service to overcharging service fees and mismanaging tax services. They mistakenly sent payments to the *** for contractors, an error we caught. However, they did not take necessary steps to correct it in time, and it remains unresolved because iSolved is unwilling to proactively address or rectify issues. We've wasted so much time trying to get them to do their job that we've started processing our own payroll to avoid further frustration. They continue to overcharge us for services they do not provide. Read the filed complaints. Their response, "We deeply regret the experience this client has gone through. We are working internally to review and improve processes to ensure no other clients experience this frustration," is just another false statement from an organization that appears either corrupt or incompetent.
  

  Isolved, Inc.

  Date: 08/06/2024

  Thank you for your feedback as we strive to exceed our customer expectations. Please rest assured that our team is not incompetent or corrupt and our response to the complaints is to keep our customers' information private and so we can solve their issues internally. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please contact ************************************* so we can get you connected with the proper support. Thank you.

• Review fromSuzann C

  Date: 04/22/2024

  5 stars
  The organization I work for has been using isolved since 2014 for payroll and now house our entire employee lifecycle in their system. It has been great to add new features over the years as they are constantly innovating the platform.

• Review fromJonathan D

  Date: 04/22/2024

  5 stars
  I have been using Isloved for a little over 3 years now, *********** I work for has been using them for longer. I am thrilled with what Isloved has to offer. They have given me the opportunity to grow in my career and the training classes that they offer have helped me elevate as an HR Coordinator. One thing I really like about Isolved is that it saves me a lot of time when it comes to my in office tasks. Things that would have taken me a longer time to complete now take little to no time at all. This allows me to focus on things such as the Employee Experience. They are solving many issues by being a full service company. Sometimes it is a little more difficult to reach support, but for the most part I am able to get my questions and concerns answered in a timely manner.

• Review fromLisa C

  Date: 04/18/2024

  5 stars
  **************** is A+. Our employees love the interaction of the People Cloud, it makes keeping track of their time easier. Our complex payroll has never been so smooth....Isolved set up minimizes errors and allows for easy corrections. Our employees are in charge of their own open enrollment which has freed up our HR Department for other important tasks. My only issue is writing my own custom reports, I find that a bit cumbersome. But all of the customer service group is always ready to jump in and help when needed. All and all I believe the moving to Isolved has simplified our payroll, open enrollment and general HR functions.

• Review fromEric C

  Date: 04/18/2024

  1 star
  Honestly this company needs to be investigated. My company started working with them to provide benefits such as fsa/hsa. I thought this was a cool option so I decided to opt in for an ***, as I had one in the past and it was pretty helpful. About a week after opening the account I am emailed saying I neeed to provide proof of address. I recently went through a divorce and moved states so my options for documentation were limited but I was eventually told I can use last 60 days of bank statements which I was told to upload to the online portal, which I did. Then they sent me my cards and I thought all was good until I went to use the cards and they declined. Then I reach back out to customer support and am told Im only allowed to use bank statements if I have a loan or mortgage, and that my docs were denied. It didnt make ANY sense because NONE of the MULTIPLE emails or calls Ive had with them stated this. I used to sell cars and we followed the same patriot act that they supposedly do and we used bank statements all the time plenty of people rent or simply dont have open loans. Well eventually I get fed up with the misinformation and shady business so when they send me the email on march 8th saying they close my account on the 18th if I dont provide them with what I already did Im like ok cool let them close it. But the things is they never did, I have called multiple times in the last couple weeks, started a case with them and still when I ask why my account isnt closed EVERYONE I talk to says I dont know they know so much about why Im not allowed to open the account, they take money from my work who pulls it from my check, they are STILL putting money into the *** account on there portal, which I can see I just cannot access, but they DONT KNOW why they havent closed my account and returned my money. At this point it is simply theft and does not seem lawful to take money that I cant access when Ive asked multiple times to close the account. SHADY!!

• Review fromBrandy T

  Date: 03/20/2024

  1 star
  If I could leave a 0 star rating I would. The lack of professionalism, communication from management and staff have been less than satisfactory. (With the exception of a few people that made the effort). *** asked several times for management to call regarding termination. They finally reached out to basically claim information that anyone in Isolved couldve told me and or helped with. They are charging outrageous termination fees to terminate and claiming they will reduce at 50% but not taking accountability for lack of communication. Isolved is not the number one payroll that is priced appropriately as they are over priced and since the black out they have had a lot of issues. They blamed the issues they were having on the black out as that is what some customer service have told me. I will never use them again and I advise highly to go elsewhere unless you want incompetent people to handle your payroll and needs. There are better companies out there that truly care for their customers and strive to actually hear and keep them versus just charging outrageous fees that arent even explained. If corporate or higher up cant even get involved and try keeping a long time customer, then something is wrong with the customer service aspect of what ****************** claims their business is based off of. Get it together Isolved. You have lost my business

• Review fromRoger H

  Date: 02/29/2024

  1 star
  Absolutely terrible. A time clock that forces you to type your credentials and have a code sent every single time you clock in and out. Incredibly frustrating and nonsensical. Employees now get to regulate the very frustrating experience at the start of each day. The "support" is indifferent. You do have the option to download another of their apps to authenticate and reduce the need to enter user, pw and code every 12 hrs, but based on the extremely poor function and surveillance of the primary app, I wouldn't install another app from them if you can help it. Terrible, ine
  

  Isolved, Inc.

  Date: 03/04/2024

  We apologize for you experience with isolved and that our platform hasn't met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please contact me, *******************************, ********************** Manager, directly at ********************************** so we can get you connected with the proper support to help with navigating our system.

• Review fromAaron B

  Date: 02/22/2024

  1 star
  I called and waited on hold for what seemed liked forever. I eventually caved and picked the call me back option when it was my turn in line. Well it's been hours and i still haven't heard from them. They clearly need to hire more people to handle call volume.
  

  Isolved, Inc.

  Date: 02/26/2024

  We apologize for your experience with isolved and that we havent met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.

• Review fromApril C

  Date: 02/05/2024

  1 star
  isolved has repeatedly told us that they have put our W2s in the mail and we have yet to receive them. We discontinued business with them in October and they still do not have them ready. They are liars and I would never trust them with my money again.
  

  Isolved, Inc.

  Date: 02/26/2024

  We apologize for you experience with isolved and that we haven't met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can address your concerns above. Please contact me, *******************************, ********************** Manager, directly at ********************************** if you have any further questions or concerns.