Reviews

This profile includes reviews for Isolved, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Isolved, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Isolved, Inc.

  11215 N Community House Rd Ste 800 Charlotte, NC 28277-4961

  
• 

  iSolved, Inc.

  1617A Main St West Chatham, MA 02669

  
• 

  Isolved, Inc.

  8610 S Sandy Pkwy Sandy, UT 84070

  
• 

  isolved

  5030 E Sunrise Dr Phoenix, AZ 85044

  
• 

  isolved, Inc.

  Springfield, MA 01104

  

Review Details

• Review fromJenny S

  Date: 09/12/2025

  5 stars
  Very user friendly and the customer service is always helpful.

• Review fromAmy B

  Date: 08/18/2025

  5 stars
  This is a great payroll and HR management company. We have used them for years and are totally thrilled with their partnership.

• Review fromKenia O

  Date: 07/31/2025

  5 stars
  iSolved has truly been a fantastic company to work with. From the start, their team has consistently delivered top-notch customer servicealways A+. Every interaction Ive had with their representatives has been positive. The entire team is knowledgeable, respectful, and genuinely committed to helping their clients ********** matter the situation, they respond quickly and go above and beyond to resolve any issues. What really stands out is how well they guide you through each stepmaking sure you understand the solution and feel supported throughout the process.I also appreciate how user-friendly the ********************** platform is. Its intuitive and easy to navigate, which saves a lot of time in our day-to-day HR operations. And when we do need assistance, help is never farjust a quick call or message away, with someone always ready to jump in and assist.What makes iSolved different is their reliability and dedication. They take the time to understand their clients' needs and truly care about the success of the businesses they serve. Its rare to find a provider that feels like a true partnerand thats exactly what iSolved has become for us.

• Review fromTanya M

  Date: 07/30/2025

  5 stars
  We've been using isolved HCM for many years, primarily for payroll and employee onboarding, and our experience has been outstanding. The payroll system is reliable, user-friendly, and ensures our caregivers are paid accurately and on time. The onboarding tools have streamlined our hiring process significantly, allowing new hires to complete paperwork electronically saving us time and reducing errors. **************** support is top-notch! They are prompt, professional, and knowledgeable whenever we've had questions or needed help. Overall, isolved HCM has become as essential partner in managing our workforce efficiently and professionally. Highly recommended!

• Review fromAlly F

  Date: 06/12/2025

  1 star

  We strongly caution any business from engaging with iSolved.
  
  
  
  Our experience has been fraught with billing discrepancies, failed
  
  customer support, and negligent service delivery that directly disrupted
  
  our payroll operations and financial stability.
  
  
  
  Since onboarding, we encountered repeated instances of:
  
  
  
  Unexplained overcharges far beyond our original agreement, with no clear
  
  invoicing or accountability.
  
  
  
  Payroll errors that resulted in employees being paid only for mileage,
  
  omitting their regular wages — an error that took weeks to correct
  
  despite multiple escalations.
  
  
  
  A duplicate payroll run, initiated without authorization, which caused a
  
  severe overdraft on our business account. Though iSolved acknowledged
  
  the mistake and promised reimbursement for related bank fees, the fees
  
  were never returned.
  
  
  
  A “dedicated rep” who was completely unreachable, routinely placing
  
  calls on hold indefinitely or disconnecting altogether.
  
  
  
  Attempts to obtain answers or accountability led to a bureaucratic
  
  nightmare — we were bounced between departments with no one taking
  
  responsibility. Several inquiries went unanswered for months, even on
  
  time-sensitive matters affecting employee pay.
  
  
  
  Now, during termination, we are being asked to complete a form disguised
  
  as a feedback survey, requiring us to “acknowledge” charges and
  
  responsibilities with no option to decline, dispute, or seek
  
  clarification. This approach is deceptive and inappropriate.
  
  
  
  In less than 18 months, iSolved has demonstrated a pattern of disregard
  
  for professional standards, transparency, and basic customer service. We
  
  are deeply dissatisfied with our experience and strongly urge others to
  
  exercise extreme caution before entering into any agreement with this
  
  company.

  
  

   

• Review fromLoomacres I

  Date: 05/21/2025

  1 star
  Crooks! We used them for two years. They were hacked and someone put their account and routing number on my account and got my check! You would Think youd get an email confirming the change was legit but nope! THEN to fix the problem they ran a special payroll without our authorization and took more money out of our account causing it to overdraft. THEN because the money was not retrievable from the fraudulent person the funds were not returned to ** even tho it was their site that was hacked! THEN I was told to run another payroll we had to pay to make the account not negative that THEY overdrew! So, my check was stolen and I lost that money and Isolved in order to pay my employees expected me to lose more. My bank encouraged me to file a police report, covered my over draft charges and I instead wrote all of my employees a personal check for the payroll and am Switching companies. How can a company be so frivolous with personal info then blame their clients and charge them for their mistakes and feel they can take money out of their account as they wish when they wish? No accountability and laughably unprofessional company. Got me for several thousand. Be aware!!!!

• Review fromLea F

  Date: 04/22/2025

  1 star
  Our company switched to Isolved to manage our HSA/FSA/Dependent care accounts. It's been an absolute disaster. Any time I call customer service, the wait is ***** minutes. The customer service people all give conflicting information from each other, and nobody really knows what is going on. I tried to email my question, and they responded back 3 weeks later! I would stay far away from Isolved if you are a company looking for a a Benefits ******** vendor.
  

  Isolved, Inc.

  Date: 04/23/2025

  Hello ***, were sorry to hear about your recent experience with our support team. Your concerns matter to us, and were here to make it right. Would you mind emailing ************************************* with your question, your work email, and company and one of our team members will be able to assist. Thank you.

• Review fromSean B

  Date: 03/23/2025

  1 star
  They have terminated coverage multiple times during the ***** period. If you click the wrong thing on their website, terminated. After re-instatement of coverage, they will then randomly stop automatically charging your credit card one month them immediately terminate coverage yet again, without sending a notice or invoice, just a "your coverage has been terminated letter." Their customer service is non-existent as you can't reach any human at their phone #. You are put on hold for 1-2 hours with no response, no matter when you call. If you leave a message to return your call (as they instruct when you're waiting), you get no return call. No one answers their help email address they list on their contact page.

• Review fromWi C

  Date: 02/20/2025

  1 star
  They denied my hospital bill and now I can't get ahold of anyone via phone or email after I submitted receipts. HOW DO YOU DENY A HOSPITAL **** BEING PAID WITH MY OWN MONEY?! Now my card is frozen with over $1k of unused money that they won't let me access. Hire more people if you're so swamped you can't respond too emails and answer phones!!!!

• Review fromLyn C

  Date: 02/11/2025

  1 star
  I can't get a call back or reply from anyone in the Cobra Benefits department. I have spoken to people in other departments who are unable to help me and all they can say is, " This is a busy time of year." I have made many calls and wasted hours of waiting to be connected with someone. No one calls back, no contact. I am unable to get my insurance benefits started. I am in immediate need of them.